Enjoy Sorenson Relay’s latest innovation. Now, see everyone on the call!
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Connect Like Never Before
See true emotion
Continue to enjoy our highest-quality interpreting.
Strengthen bonds with family and friends.
Frequently Asked Questions
How is Wavello different from VRS?
Wavello is a VRS call supported with video – everyone on the call, including the Deaf person, the hearing person, and the interpreter, can be seen.
Is Wavello like Group Call?
Wavello is a VRS call with video that shows
the Deaf person, hearing person, and an interpreter. No additional callers can be added to the call.
Can anyone use Wavello?
Yes, both Deaf and hearing people can use this feature. Once in a VRS call, Deaf people use an ntouch product to initiate a Wavello call to a hearing person who has downloaded the Wavello app and registered their phone number.
Wavello Information for Hearing Family and Friends
Connecting to Google Meet audio through Sorenson Relay
- When you receive an invitation to a Google Meet, it will typically have a link. It may also have a phone number. There may also be a PIN code included if the meeting organizer wants one. If there is a phone number, as shown in the image below, you can use it to call Sorenson Relay.
- In your ntouch device, dial the phone number.
- Tell the interpreter that you are joining a Google Meet meeting. Give the interpreter the PIN if there is one next to the phone number.
NOTE: Telephone call-in options are only included if the meeting organizer has a Google Workspace account. If your invitation does not have a phone number listed, ask the meeting organizer if they can add it. At this time non-Workspace accounts cannot have phone numbers included.
Connecting to Google Meet video
- You can join the Google Meet meeting through an email invitation, meeting request, or your browser. If you are joining via the email invitation or meeting request, open the email or meeting and click on the link after “Join with Google Meet” (as shown in the image above) then jump to step 4 below. If joining through your browser, continue to step 2.
- Open meet.google.com in your browser (i.e., Firefox, Safari, etc.)
- If this is the first time you are joining a Google Meet, you will be asked to allow Google Meet to use your microphone and webcam. You may see the options “Allow” and “Block” or “Allow” and “Don’t Allow” depending on your browser. You may also be asked for both microphone and camera at the same time or separately depending n your browser. Remember that if you click “Block” or “Don’t Allow”, then Google Meet will not be able to use your microphone or camera. If you have already done this before, continue to step 5.
- You will see your self-view window. Make sure it is showing what you want it to show. When you are ready, click on the “Ask to join” button on to the right of your self-view window.
- You may see “Asking to join…You’ll join the call when someone lets you in” If you do, wait for the meeting host to let you in.
- You are now in the meeting.
Connecting to Zoom audio through Sorenson Relay
- When you receive an invitation to a Zoom meeting, it will typically have a phone number and Meeting ID. There may also be a passcode included if the meeting organizer wants one.
- In your ntouch device, dial the phone number.
- Tell the interpreter that you are joining a Zoom meeting. Give the interpreter the Meeting ID (and passcode if there is one).
NOTE: Telephone call-in options are not automatically included in Basic (free) accounts at this time. If your invitation does not have a phone number listed, the conference call may be hosted by a Basic account. Please contact Zoom at email@example.com to explain your situation and that you need a telephone call-in number for an interpreter.
Connecting to Zoom video
- You can join the Zoom meeting through an email invitation, meeting request, or your browser. If you are joining via the email invitation or meeting request, open the email or meeting and click on the link after “Join Zoom Meeting” (as shown in the image above) then jump to step 7 below. If joining through your browser, continue to step 2.
- Open zoom.us in your browser (ie, Firefox, Safari, etc.)
- Click on “Join A Meeting” in the upper area of the Zoom page.
- Enter the Meeting ID.
- You may see a pop-up that says “Open Zoom Meetings? https://zoom.us wants to open this application.” with two options:
- Open Zoom Meetings
- Click “Open Zoom Meetings”. You may see a pop-up that asks you to enter the meeting passcode. Enter the Passcode from your email or meeting invitation then click “Join Meeting”.
- You may see “Please wait, the meeting host will let you in soon.” if you do, wait for the meeting host to let you in. Otherwise, proceed to the next step.
- Click the “Continue” button on the bottom right.
- You are now in the meeting. You may need to turn your video on. You do this by clicking “Start Video” at the bottom left of the meeting window.