Get Wavello. Be Seen.
Through the Wavello app, you can now see the person you are chatting with as well as the ASL interpreter.
Connecting with Wavello is easy!
As both the Deaf caller and you use your preferred language, communication is smooth, natural, and seamless. This 24/7 service is paid for by the government’s Telecommunications Relay Service (TRS) fund.
Here are some helpful tips for you to connect with Wavello the next time you use Sorenson Relay:
- Download the Wavello app for your phone from the Apple App or Google Play Store.
- Register your phone number that you will use to talk to your Deaf friend or family member.
- Important: After registering, make sure you click “Allow Notification” from Wavello app.
- When your Deaf friend or family member calls you on your phone, use headphones or turn on your speakerphone.
- After accepting the Wavello invitation, you should see your Deaf friend or family member on the screen.
- Enjoy more connectedness than ever before with your Deaf friend or family member!
How Sorenson Relay Works
- Deaf callers use a videophone, computer, or mobile device, to place Sorenson Relay calls to you, who receives the call on a standard phone.
- Calls routes through an interpreting center, where an interpreter, fluent in ASL and spoken English or Spanish, appears on the Deaf callers’ device.
- The Deaf caller signs the message to the interpreter, and the interpreter relays the conversation between you and the Deaf caller.
Now with Wavello, you can join a Sorenson Relay call and Be Seen with your Deaf family and friends!
Q: I’ve downloaded Wavello and registered my number. Now what?
A: Once you are talking to a Deaf person via Sorenson Relay, the Deaf person can send you a video call invitation.
Q: How do I add video to my Sorenson Relay call?
A: Once you have registered your number on the Wavello app, the Deaf person you are talking to through Sorenson Relay can send you a video call invitation.
Q: Can I call my Deaf friends from within the Wavello app?
A: No. You can call them through Sorenson Relay and let them know you have Wavello. They can then send you a video call invitation.
This 24/7 service is paid for by the government’s Telecommunications Relay Service (TRS) fund.