No Connection? We’re here to help.

man smiling and using asl

If you are ever in an emergency and unable to make a Sorenson Relay call because of an outage or service interruption, we want you to be prepared.


Here are three alternative options if you are in an emergency situation:

  • Use a mobile phone – dial 911 from your mobile phone and stay on the line. Be sure to call 911 from the location of the emergency. The emergency call center will recognize your call and send help.
  • Use a landline phone – dial 911 from a landline phone and then leave the phone off the hook. The emergency call center will recognize your call and send help.
  • Use a TTY – dial 911 from your TTY. Although an older communication device, a TTY remains a very reliable method for reaching emergency services. TTY can also be used for non-emergency calls as well.