Sorenson is the undisputed leader in providing communication solutions that connect Deaf and hearing communities. Our Video Relay Service (VRS) offers American Sign Language (ASL) interpreting for telephone calls between a Deaf person and a hearing person in different locations. For situations that are ineligible for VRS (such as in-person gatherings), Sorenson offers Video Remote Interpreting (VRI) and in-person interpreting. We leverage our extensive experience, best-in-class technology, robust infrastructure, and the passion of thousands of ASL interpreters who want to make a difference every day. In each setting, we’re committed to delivering the highest-quality communication experience for both Deaf and hearing people.
Does your business, school, government agency, or organization interact with people who are Deaf? Contact Sorenson at Work to customize a solution just for you. Explore the resources below:
Installation Requirements for Videophones
Onsite ntouch videophones for phone calls are available for organizations with Deaf or speech-disabled employees who use ASL to communicate. (See Sorenson at Work Info PDF above.)
Video Relay Service (VRS) Calls
Our videophones and VRS calling service are provided at no cost to you. Sorenson’s VRS calling service is funded by mandatory contributions from telecommunications users to the Telecommunications Relay Services (TRS) Fund, established by the U.S. government. Under federal law, VRS is only for telephone calls between a Deaf or hard-of-hearing person who needs VRS to communicate effectively on the phone and a hearing individual in a different location. Using VRS for any other purpose – including, for example, calls between individuals in the same room – is a violation of federal law.
Consent and Certification
In May 2019, the Federal Communications Commission passed a rule which requires the registration of all enterprise and public videophones and devices.
This rule requires VRS providers to obtain two signed agreements from a “responsible individual” at businesses or organizations who will ensure the proper use of Sorenson’s videophones and devices at those businesses or organizations. As part of the installation process, we will need an executed copy of the Consent and Certification prior to providing services at your business. The required documents are available for download below. Please download the Consent and Certification agreements, fill-out and sign the forms, and email the completed forms to the Sorenson Compliance team at TRSCompliance@sorenson.com
For more information about this rule and the requirements, we encourage you to review the Enterprise Registration FAQs provided with the Consent and Certification agreements. If you have any questions about this process, contact our customer service team at 866-756-6729.
In-person and Video Remote Interpreting (VRI)
Sorenson provides in-person interpreting and VRI for situations that do not meet the requirements of VRS calling. In-person interpreting as well as VRI—interpreting by a remote interpreter for two people who are in the same room—must be paid for by the organization that provides the accommodation to Deaf employees or visitors.