Press Releases

Customers choose relay endpoints that match their unique communication needs

SALT LAKE CITY – (Sept. 23, 2020) Today, Sorenson Communications announced the launch of the Communication Access Relay Equipment (CARE) program, which, for a limited time, gives new and existing customers the option to choose two devices that best meet their Video Relay Service (VRS) needs. These relay devices, which may be limited, include the Sorenson ntouch® VP2 videophone, a laptop or a tablet pre-loaded with the ntouch app, and the Sorenson Pulse flasher.

“Sorenson is all about supporting customers as they adapt to ever-changing communication needs,” notes Sorenson CEO Scott Wood. “To that end, the CARE program offers flexible communication options to enable customers to connect with others from home, work, or while on-the-go.” 

The customizable CARE package provides customers with access to more than 300 features Sorenson offers, including Sorenson’s popular myPhone, Group Call, Wavello, Call Transfer, and Call Forward, just to name a few.

In addition, Sorenson, the leading provider of communication solutions for people who are Deaf, provides white-glove service that includes one-on-one consultations and installations with Sorenson representatives as well as ongoing tech support and customer service.

Sorenson Relay is available to people who are Deaf and use sign language to communicate with voice telephone users through video equipment. New customers must complete the general application process to be qualified, which includes completing the Federal Communications Commission-mandated certification of eligibility.

To learn more, sign up online at www.sorenson.com/care or call 801-386-8500 to chat with a Sorenson team member.

About Sorenson Communications, LLC
Connecting Life. 
Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

Need for human connection knows no language, cultural, or technological boundaries

SALT LAKE CITY – (Sept. 21, 2020) In recognition of National Hispanic Heritage Month, Sorenson Communications, LLC and its affiliate, CaptionCall, reaffirm their commitment to continuing to provide Americans with quality and reliable Spanish communication options for video relay and captioned telephone services, which include mobile applications.

“To best meet our customers’ needs, we offer people the flexibility and confidence to independently place and receive phone calls, including calls to emergency services or loved ones, wherever, whenever, and in what language they prefer,” notes Scott Wood, CEO of Sorenson Communications, the leading provider of communication solutions for people who are Deaf and hard-of-hearing.

The need for these reliable communication services is real. Nearly one million Americans identify as Deaf, and 48 million Americans experience some degree of hearing loss. According to 2019 U.S. Census Bureau numbers, the 60.6 million Hispanic people in the U.S. comprise 18.5 percent of the nation’s total population, and Spanish is the second most commonly spoken language in the U.S.

Sorenson Communications offers people who are Deaf and hearing the option to communicate in real time, each in their natural language – sign language or spoken Spanish or English. In addition, Sorenson Relay users can also designate contacts for whom a Spanish-speaking interpreter is requested. When Sorenson launched its Spanish relay service in 2007, Sorenson was the only company to offer the services with professionally rated Spanish-speaking interpreters.

CaptionCall provides no-cost captioned telephone services in both Spanish and English to anyone who has hearing loss who needs captions to use the phone. Since 2015, CaptionCall has provided Spanish-speaking communication assistants who provide Spanish captions of what callers are saying and today, CaptionCall telephone programs include Spanish language interfaces to help Spanish speakers connect.

Both Sorenson Communications and CaptionCall are funded by the federal government and are available at no cost to those who qualify.

National Hispanic Heritage Month, which runs through Oct. 15, celebrates various Latin American countries’ independence as well as the contributions of Americans who trace their roots to Hispanic and Spanish-speaking nations.

For more information about Sorenson’s Spanish services, visit https://www.sorenson.com/services/espanol/ or call 866-987-7528. For Mexico, call (with no charges) 001-877-510-7655.

To learn more about CaptionCall’s Spanish services, visit https://captioncall.com/telefono or call 877-384-2636.

Sorenson Communications
About Sorenson Communications, LLC

Connecting Life.
Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

CaptionCall, LLC
CaptionCall is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.

CaptionCall uses advanced voice recognition technology, a transcription service, and human captioning agents to quickly provide written captions of what callers say on a large, easy-to-read screen. CaptionCall also offers a CaptionCall landline phone that works like a traditional telephone – callers simply dial and answer calls, as usual, and speak and listen using a phone handset. CaptionCall users see captions of what callers say.

All eligible customers receive Red Carpet Service that includes professional installation, product training, and friendly customer support, enabling people everywhere to get more from their phone conversations — and more from life.

Press Contact
Ann Bardsley
CaptionCall
801-287-9400
abardsley@sorenson.com

Sorenson Communications, LLC Ofrece Servicios de Comunicación en Español para los Estadounidenses Sordos y con Dificultades Auditivas

La necesidad de contacto humano desconoce las barreras lingüísticas, culturales o tecnológicas

SALT LAKE CITY, Sept. 21, 2020 – En reconocimiento al Mes Nacional de la Herencia Hispana, Sorenson Communications, LLC y su filial, CaptionCall, reafirman su compromiso de continuar ofreciendo a los estadounidenses opciones de comunicaciones en español de calidad y confiables para servicios de retransmisión de video (VRS) y teléfono con subtítulos, que incluyen aplicaciones móviles.

“Para satisfacer mejor las necesidades de nuestros clientes, ofrecemos a las personas la flexibilidad y la confianza para hacer y recibir llamadas telefónicas de forma independiente, incluidas llamadas a servicios de emergencia o a seres queridos, en cualquier momento, en cualquier lugar y en el idioma que prefieran”, dice Scott Wood, director ejecutivo de Sorenson Communications, el proveedor líder de soluciones de comunicaciones para personas sordas y con dificultades auditivas.

La necesidad de estos servicios de comunicación confiables es real. Cerca de un millón de estadounidenses se identifican como sordos, y 48 millones de estadounidenses experimentan algún grado de pérdida de la audición. Según las cifras de 2019 del Buró del Censo de Estados Unidos, los 60.6 millones de hispanos en Estados Unidos representan el 18.5 por ciento de la población total del país, y el español es el segundo idioma más hablado en Estados Unidos.

Sorenson Communications ofrece a las personas sordas y con dificultades auditivas la opción de comunicarse en tiempo real, cada uno en lenguaje natural, inglés o español en lenguaje por señas o hablado. Además, los usuarios de Sorenson Relay también pueden asignar contactos para los que se solicita un intérprete hispanohablante. Sorenson, cuando lanzó sus servicios de retransmisión en español en 2007, era la única empresa en ofrecer servicios con intérpretes hispanohablantes calificados profesionalmente.

CaptionCall ofrece servicios de teléfono con subtítulos sin costo en inglés y español para cualquier persona con pérdida auditiva que necesite subtítulos para usar el teléfono. Desde 2015, CaptionCall ofrece asistentes de comunicación de habla hispana que transcriben subtítulos en español de lo que dicen las personas que llaman, y hoy, los programas de teléfono de CaptionCall incluyen interfaces en español para ayudar a los hispanohablantes a conectarse.

Sorenson Communications, así como CaptionCall son financiados por el gobierno federal y están disponibles sin costo para las personas que califican.

El Mes Nacional de la Herencia Hispana, que se extiende hasta el 15 de octubre, celebra la independencia de varios países latinoamericanos, así como los aportes de estadounidenses cuyos orígenes son de países de habla hispana.

Para más información acerca de los servicios en español de Sorenson, visite https://www.sorenson.com/services/espanol/ o llame al 866-987-7528. Para México, llame (sin costo) 001-877-510-7655.

Para más información acerca de los servicios en español de CaptionCall, visite https://captioncall.com/telefono o llame al 877-384-2636.

Sorenson Communications
Acerca de Sorenson Communications, LLC
Connecting Life. Sorenson Communications (www.sorenson.com) está cimentada sobre el principio de que la comunicación y la comprensión son fundamentales para la experiencia humana. Inspirados por esta creencia y los valores fundamentales de nuestras comunidades, desarrollamos las ofertas de comunicación más confiables, incluido Sorenson Relay, el servicio de interpretación de video de la más alta calidad, y Sorenson Interpreting, que coincide intérpretes calificados del lenguaje de señas con las necesidades específicas de la asignación. Como el mayor empleador privado de personas sordas e intérpretes de lenguaje de señas, Sorenson se esfuerza por ofrecer a cada cliente una experiencia de comunicación excepcional.

Sorenson ofrece productos de comunicación innovadores y específicos para sordos, como videoteléfonos ntouch® y aplicaciones de software ntouch que conectan a los usuarios de PC, Mac® y dispositivos móviles con Sorenson Relay. Para una comunicación aún más conectada, Sorenson ofrece Wavello, que ofrece a las personas sordas y con dificultades auditivas, así como a los intérpretes de lenguaje por señas, la facilidad de verse mutuamente en la misma llamada de retransmisión.

Para más información, visite, www.sorenson.com.

CaptionCall, LLC
CaptionCall es el proveedor líder del sector de servicios de teléfono con subtítulos disponible sin costo para cualquier persona con pérdida auditiva que necesite subtítulos para usar el teléfono. Si bien la pérdida auditiva afecta a millones de personas por distintos motivos (edad, enfermedad, lesiones, condiciones de trabajo ruidosas y servicio militar), no tiene que limitar la calidad de sus conversaciones telefónicas. Gracias a CaptionCall, es fácil comunicarse con confianza con amigos, familiares y colegas.

CaptionCall utiliza tecnología avanzada de reconocimiento de voz, un servicio de transcripción, y operadores de subtítulos humanos para transcribir con rapidez subtítulos escritos de lo que dicen las personas que llaman en una pantalla grande y fácil de leer. CaptionCall también ofrece un teléfono de línea fija CaptionCall que funciona como un teléfono tradicional, las personas que llaman simplemente marcan y contestan llamadas, como de costumbre, y hablan y escuchan utilizando un auricular. Los usuarios de CaptionCall ven subtítulos de lo que dicen las personas que llaman.

Todos los clientes elegibles reciben un servicio de calidad superior que incluye instalación profesional, capacitación de productos y atención al cliente amigable, lo que permite que las personas de todo el mundo saquen mayor provecho de las conversaciones telefónicas, y de la vida.

Contacto de Prensa:
Ann Bardsley
CaptionCall
801-287-9400
abardsley@sorenson.com

SALT LAKE CITY – (Aug. 10, 2020Sorenson Communications, LLC has been named one of America’s Best Employers for Women 2020 by Forbes and the market research firm Statista. Sorenson ranked 112 on the list of employers with more than 1,000 employees in the United States that provide the most progressive work experiences. In addition, Sorenson ranked eighth among companies listed in the IT, internet, software and services industry.  

“We are pleased to receive this honor,” says Sorenson Chief Executive Officer Scott Wood. “The recognition really goes to our amazing employees, who enrich our culture every day. Sorenson was founded on the principle that all people have equal rights to communication access. In that same spirit, Sorenson is dedicated to promoting equality, diversity, and inclusion which, in turn, empower us to better connect with our various communities.”

Sorenson Chief Legal Officer Cindy Williams adds, “Because we provide services to people who are Deaf and hard-of-hearing, we are sensitive to issues of access, including gender equality.”

Since March 12, Sorenson has hired more than 3,500 employees across all company divisions. Of those new hires, 66 percent were women.

The Forbes list of America’s Best Employers for Women was compiled through an independent survey that spanned all sectors (excluding government) and included 75,000 U.S. employees – 45,000 of whom were women. Companies named did not pay for or apply to appear on the list.

The survey asked all participants about general work-related topics, including atmosphere, working conditions, salaries/wages, and diversity with regard to their own employer. Women were specifically asked to rate their own employers regarding parental leave, family support, flexibility, discrimination, career/representation, and pay equity. In these same categories, participants were also asked to assess their companies’ performance on a five-point psychometric scale as well as given the option to evaluate other employers in their respective industries that stand out, either positively or negatively, with regard to gender issues. In this portion of the survey, only women’s recommendations were considered. Companies were also judged based on the share of women in executive management or board positions. The 300 companies receiving the highest overall scores were recognized as America’s Best Employers for Women 2020.

For more information about the survey, visit https://www.forbes.com/best-employers-women/#42b6c8ef7de9. For more information about open positions at Sorenson, visit https://www.sorenson.com/about/joinus/.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

SALT LAKE CITY – (May 12, 2020) Today, Sorenson Communications announced the availability of 988 dialing to the National Suicide Prevention Lifeline, which provides 24/7 emotional support for people in emotional distress or a suicidal crisis.

Sorenson is responding to the directive of the Federal Communications Commission (FCC) to provide direct-dialing 988 access to the National Suicide Prevention Lifeline. When Deaf callers dial 988 on a Sorenson ntouch® device, they will get confidential access to the Lifeline through Sorenson Relay interpreters. The 988 number is not yet available on a nationwide basis and is available now only for Sorenson customers.

As with all calls processed through Sorenson Communications, the FCC mandates complete confidentiality of call content. In addition, Sorenson Relay interpreters are bound by a Code of Professional Conduct, which clearly states that any information in an interpreted setting will be kept strictly confidential.

“Sorenson always supports Deaf communication access, but especially in critical times of need or crisis,” notes Sorenson CEO Scott Wood. “We are here to serve customers 24/7 by supporting access to the lifeline and to assist lifeline staff in providing support and awareness.”

The 988 number is now added to a host of three-digit, community resource numbers that can be reached through Sorenson ntouch devices. “We want to support our community by providing easy access to 988 and to interpreters,” says Sorenson Vice President of Marketing Lance Pickett. “We are also working to raise awareness about the availability of this valuable resource.”

The National Suicide Prevention Lifeline can also be accessed by calling 1-800-273-8255. For more information about the Lifeline, visit www.suicidepreventionlifeline.org

Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorenson.com) Connects Life. Sorenson was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific in-person or over-video assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

SALT LAKE CITY – (April 14, 2020) Today, Sorenson Communications announced Sorenson Wavello, a revolutionary new feature that gives Deaf, hearing people, and sign language interpreters the ability to see each other as they converse during video relay calls.

For Deaf users, this feature is already built into Sorenson’s ntouch suite of products. Hearing callers will be able to download the Wavello app, which is available at no cost for iOS and Android platforms through the App Store or Google Play. Once hearing callers download the app and register their phone number, they can receive video conference call requests from Deaf people with whom they are speaking on a Sorenson Relay call.

“Wavello is one more way we connect conversations – really connect life – for our customers,” says Scott Wood, CEO of Sorenson Communications. “Communication and being understood is fundamental to the human experience. That belief inspires us to develop the most innovative, inclusive, and functionally-equivalent products and services, which now include Wavello.” 

Early Deaf and hearing Wavello testers are calling the new technology a “game changer” – for the first time, people who are Deaf and hearing can see true emotions, authentic responses – everything needed for true communication on a relay call. 

Dr. David Geeslin, CEO and superintendent for Indiana School for the Deaf and a Deaf Wavello tester, says, “Deaf and hearing parents need Wavello to help facilitate communication with their children through language. Deaf people rely on facial expressions to determine meaning, so there are often nuances and portions of the language not captured by the sign language interpreter. With Wavello, both callers can see each other’s facial expressions – so there’s additional clarity in communication.”

Bruce Wagner, who can hear and is the father of two adult Deaf children, a Deaf daughter-in-law, and hearing grandchildren, says, “I’ve been waiting 36 years for this!” Now retired and living in Florida, he says communication with his family is more important than ever. “I don’t know sign language, so when I first used Wavello, my immediate reaction was ‘I can communicate directly with my son, who is Deaf. It was a great feeling!’”

Lance Pickett, Sorenson Vice President of Marketing and a member of the Deaf community, says, “We are passionate about creating solutions that build deeper and more meaningful relationships. Our latest innovation accomplishes this! We’re excited to introduce Wavello – we think it’s the next revolution in Video Relay Service.”

With Sorenson Relay and the introduction of the Sorenson VP-100® videophone in 2003, Sorenson revolutionized communication between Deaf and hearing callers, giving them the option to converse in real time – anytime, anywhere – each in their natural language, American Sign Language (ASL) or spoken English or Spanish. Since then, Sorenson has continued to re-imagine communication by introducing a host of features as well as three next-generation videophones, each specifically designed by and for people who are Deaf.

For more information about Wavello, visit www.sorenson.com/GetWavello.  

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each person with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

SALT LAKE CITY – (Jan. 23, 2020) Forbes and the market research firm Statista has recognized Sorenson Communications, LLC as one of the Best Employers for Diversity 2020 in the United States. Sorenson ranked number 249 on the list of 500 employers – employers that received the most recommendations as well as those that boast the most diverse boards, executive ranks, and the most proactive diversity and inclusion initiatives. The Best Employers for Diversity 2020 were chosen based on an independent survey from a representative sample of 60,000 employees working for companies employing at least 1,000 people in their U.S. operations. The survey did not allow self recommendations – and those who recommended themselves were identified and removed. Respondents, who answered anonymously via online access panels between Oct. 7 and Nov. 8, 2019, were asked questions regarding the topics of age, gender equality, ethnicity, disability, LGBTQA+, and general diversity about their own employer.

“Sorenson is pleased with this recognition, and we are committed to promoting equality and diversity in our workplace,” says Sorenson Chief Executive Officer Scott Wood. “Because we work with Deaf and hard-of-hearing communities, we are especially sensitive to issues of equal access and inclusion.”

Brian Breinholt, Sorenson Chief Human Resource Officer, adds, “Engaging and supporting a diverse workforce strengthens our organization and reinforces a rich culture of people who better relate to and serve our diverse communities.”

The ranking, the third annual list, is based on four criteria:

  • Direct and indirect recommendations from survey respondents
  • Diversity among top executives and board members, measured by the percentage of women represented across both groups
  • Diversity indicators related to corporate structure, which measured whether the company had a senior management position responsible for diversity.
  • Proactive communication on company websites highlighting a diverse and inclusive environment.

For more information about the survey, visit https://www.forbes.com/best-employers-diversity/#756206ef9b9e. For more information about open positions at Sorenson, visit https://www.sorenson.com/about/joinus/.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact Ann BardsleySorenson Communications 801-287-9400 abardsley@sorenson.com

SALT LAKE CITY – (Jan. 15, 2020) Sorenson Communications, LLC is committed to providing education and improving the quality of access to interpreting services in communities and through video relay. In 2019, Sorenson’s Interpreter Education and Professional Development (IEPD) Department provided more than 25,000 hours of instruction to more than 6,000 American Sign Language (ASL) interpreters. Of this total,14,490 hours were eligible for continuing education units (CEUs), which are required to maintain professional credentialing. 

Programming was sponsored by IEPD instructors who provided educational programming on over 85 topics – more than double what was offered in 2018. Sorenson interpreters were able to participate in training topics related to call navigation and handling, interpreting skills, self-care, impacts of power and privilege in their work, linguistics and ASL, as well as specialized workshops for trilingual interpreters. Interpreters could choose from nearly 800 educational webinars, small group language or interpreting mentoring, and eLearning opportunities. Educational offerings met a variety of skill needs and learning styles while also responding to the training needs requested by interpreters and consumers. 

Sorenson’s education focus is both internal and community-based. Sorenson partners with more than 80 Interpreter Education Programs that introduce interpreting students to a professional work environment and the opportunity to discuss the work of interpreting with professionals prior to graduation.

Sorenson supported local communities by providing five community workshops held in the United States and donated more than $1,700 in CEU workshop registration fees to local Deaf and interpreting community organizations. 

More than100 heritage language users – bilingual participants raised with one or more signing Deaf parents, also known as Codas – –participated in programs that prepared them to become community or Video Relay interpreters. 

Sorenson continues its commitment to Deaf interpreters and, in 2019, sponsored a Deaf Interpreter Academy, which raises awareness of best practices in Deaf interpreter teaming and created opportunities to foster Deaf interpreter development throughout North America. In 2019, 32 Deaf interpreters successfully graduated from the program.

Stephanie Criner, executive director of Sorenson’s IEPD team, says, “Sorenson’s commitment to connecting lives through training and educating interpreters is our passion for the new decade.” 

Sorenson Communications CEO Scott Wood adds, “We continue to be the leader in providing our interpreters educational opportunities so they can provide top-quality services to our relay and community consumers.”   

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-940
abardsley@sorenson.com