Press Releases

SALT LAKE CITY – (Dec. 20, 2019 Today, Video Relay Service (VRS) leader Sorenson Communications, LLC unveiled a new brand, one that includes an open, vibrant blue “S” logo, symbolic of an expanded company mindset and direction. 

“Over the past 16 years, Sorenson revolutionized communication between Deaf and hearing people,” notes CEO Scott Wood. “Our communities equate Sorenson with quality and technological innovation – and they immediately recognize our distinct brand, symbolized by the bold yellow-and-black S-bug brand symbol we used.

“But Sorenson has evolved,” Wood says. “We are no longer simply a video relay company. We now offer services and technologies that address a variety of interpreting and communication needs. Our new direction calls for a new brand.” 

Lance Pickett, Sorenson vice president of marketing, concurs. “Through Sorenson services and technologies, Deaf and hearing people are connected and understood. Sorenson interprets more conversations than any other provider in the United States. In this trusted position, we want to maintain the quality our customers expect. Our new brand aligns more with who we are and the direction we are going. The new Sorenson brand is not just a new logo or a revised look and feel – it’s a holistic philosophy that reflects every aspect of our business and culture.” 

This week, new branding appeared on Sorenson’s website and social media. The full transition of the brand will take place in coming months and will be incorporated in apparel and event materials. Sorenson’s former logo is now retired, although, in a nod to Sorenson’s past in pioneering innovation, yellow is a secondary color in the new brand palette.  

Sorenson leverages its extensive experience, best-in-class technology, robust infrastructure, and the passion of thousands of American Sign Language (ASL) interpreters who make a difference every day to deliver the highest-quality communication experience for both Deaf and hearing people. This combined effort is to ensure every reaction and intended communication is understood.

Sorenson Relay connects Deaf and hearing people in real time and provides the option for each to communicate in their preferred language – ASL or spoken English or Spanish. For situations that do not meet the requirements of relay calling, Sorenson Interpreting provides onsite interpreting and Video Remote Interpreting (VRI) – on demand interpreting by a remote interpreter for two people who are in the same room.

For more information about Sorenson services and technology, visit www.sorenson.com.  


About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

SALT LAKE CITY – (Nov. 5, 2019) As part of an ongoing commitment to modernize the mobile communication experience for Deaf people, Sorenson Communications announced an update to its ntouch® app for the AndroidTM operating system.

“We are pleased to offer our latest technology to Android users in the Deaf community. The update to the ntouch user interface (UI) will offer an improved customer experience, with new theme and color options to make mobile Video Relay Service (VRS) more accessible and enjoyable for all users, including those with low vision,” says Scott Wood, CEO of Sorenson Communications.

Customers can get the new ntouch software – version 9.0 – by downloading it from the Google Play Store.

“Mobile communication is essential in today’s world,” notes Isaac Roach, vice president of engineering for Sorenson Communications, the leading provider of Video Relay Service (VRS) for Deaf people who use sign language to communicate. “This update will bring the ntouch app in line with current Android Material Design standards, and fulfill our mission of providing our customers with best-in-class service on any device.”

Additional changes to the ntouch app’s UI include:

  • Interpreter ID shown in Call History
  • Improved Shared Text functionality for low vision users
  • A new self-view so users can check their appearance, available lighting, and background before making a call

Updated UI elements provide a more consistent interface, decrease the number of buttons on a screen, and reduce the number of taps needed to perform an action.

For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.

Press Contact
Ann Bardsley

Sorenson Communications

801-287-9400

abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted services, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service, and Sorenson Community Interpreting Services (SCIS), which matches qualified sign language interpreters to specific assignment needs and situations to provide an unparalleled interpreting experience. As the largest private employer of sign language interpreters, Sorenson has access to the most experienced, skilled, and diverse interpreter base in the industry. Sorenson interpreters pass a rigorous skills assessment test, and are provided with myriad resources for interpreter development, training, and advocacy.

Sorenson’s innovative products include the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

SALT LAKE CITY – (Nov. 1, 2019) Today, Sorenson Communications announced the acquisition of the business of Texas-based Communication Axess Ability Group (CAAG), effective Nov. 1, 2019. CAAG serves the state of Texas by providing sign language interpreting, Video Remote Interpreting (VRI), communication access real-time translation (CART), and Deaf and hard-of-hearing services through a contract with the Texas Department of Health and Human Services Office of Deaf and Hard of Hearing Services. With this change, Sorenson’s ability to meet the needs of the Deaf community grows, offering customers increased scheduling capabilities, account management, and a dedicated incoming videophone support line in American Sign Language (ASL).

“By combining resources, Texas now has even better availability of skilled ASL interpreters to meet the demands of on-site interpreting needs,” notes Josh Pennise, Sorenson’s national director of community services. “Sorenson and CAAG share the same values of providing reliable, quality interpreting to the Deaf and to the hard-of-hearing community and to customers. Acquiring CAAG’s services was a natural next step for Sorenson. We look forward to serving the Deaf and hard-of-hearing community in Texas. We welcome CAAG interpreters into our national network!”

Everett Puckett, CAAG CEO and one of CAAG’s partners, says, “Our combined broad footprint will benefit customers by providing them with more choices in interpreter and customer service options. We are committed to providing a seamless transition and the same level of service Texas customers have come to expect. We plan to quickly transition CAAG interpreters, CART writers, and special services employees to Sorenson Community Interpreting Services (SCIS).”

Pennise notes that for the past 18 years, CAAG provided outstanding services to Texas and to the nation. “Sorenson is pleased to build on CAAG’s legacy and dedication to our communities,” he says. “We look forward to serving the Texas community for many years to come!”

For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.

Press Contact Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted services, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service, and Sorenson Community Interpreting Services (SCIS), which matches qualified sign language interpreters to specific assignment needs and situations to provide an unparalleled interpreting experience. As the largest private employer of sign language interpreters, Sorenson has access to the most experienced, skilled, and diverse interpreter base in the industry. Sorenson interpreters pass a rigorous skills assessment test, and are provided with myriad resources for interpreter development, training, and advocacy.

Sorenson’s innovative products include the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

SALT LAKE CITY – (Aug. 5, 2019) Today, Sorenson Communications announced a new version of ntouch® for the iOS®, macOS®, and Windows® operating systems. Customers will enjoy an improved experience with an updated ntouch user interface (UI) for iOS devices as well as the interpreter’s ID shown in Call History and Copy Shared Text functionality. Customers can get the new ntouch software – version 9.0 – by downloading it from the Mac App Store or the iOS App Store. ntouch PC software will automatically update the first time it opens.

“This update to ntouch complies with Apple’s guidelines and includes minor feature changes and additions to the apps’ user UIs,” notes Isaac Roach, vice president of engineering for Sorenson Communications, the leading provider of Video Relay Service (VRS) for Deaf people who use sign language to communicate. “This launch is consistent with our commitment to always provide customers with the most trusted service and innovative products.”

Additional changes to the ntouch app’s UI include:

  • Better use of the iPad’s extra screen area
  • A new self-view so users can check their appearance, available lighting, and their background before making a call
  • New color themes – multiple options for background and foreground colors

Updated UI elements provide a more consistent interface, reduce the number of buttons on a screen, and reduce the number of taps needed to perform an action.

In coming months, Sorenson will also release a new version of the ntouch software on Android®

For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.


Press Contact
Ann Bardsley

Sorenson Communications

801-287-9400

abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC ( www.svrs.com) connects people by delivering the world’s most trusted service and innovative products for the Deaf, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.


Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer.
For information on toll-free numbering, please visit
www.svrs.com/tollfree.

SALT LAKE CITY – (Jan. 4, 2019) In 2018, Sorenson Communications, LLC provided 18,000 hours of instruction to more than 6,000 American Sign Language (ASL) community and video interpreters. Interpreters who qualified received 1,839 continuing education units (CEUs), which are required to maintain professional certification status and to continue to work as professional ASL interpreters.

Programming was provided by Sorenson’s Interpreter Education and Professional Development (IEPD) instructors, who offered 36 different webinar topics related to interpreting skills, self-care, power and privilege, linguistics and ASL, as well as specialized workshops for tri-lingual interpreters. In addition, Sorenson sponsored more than 600 interpreting webinars, individualized language mentoring, small group mentoring discussions, and eLearning.

Sorenson supported local communities by providing five community workshops held in the United States and Canada, with 284 interpreters attending. As in past years, CEU workshop registration fees were donated to local communities and Deaf groups, including schools, youth camps, sports and senior clubs and interpreter organizations.

During 2018, 84 heritage language users – bilingual hearing participants raised with one or more Deaf parents – participated in programs that prepared them to become community or Video Relay Service (VRS) interpreters. Sorenson also initiated a Deaf Interpreter Academy to raise awareness of best practices in Deaf interpreter teaming and to create opportunities to foster Deaf interpreter development throughout North America.

“As the largest private employer of ASL interpreters in the U.S., Sorenson is dedicated to supporting the communication needs of the Deaf community,” notes Stephanie Criner, executive director of Sorenson’s IEPD team.”

Criner adds, “Our goal is to provide accurate and meaningful interpretation for the Deaf community. When interpreters’ skills are refined, the overall quality of ASL interpreting is elevated. We are committed to providing interpreters with opportunities to receive training, education, and professional development while, at the same time, earning required CEUs to maintain their professional certification status. The instruction also provides a way for interpreters to give back to the community.”

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted service and innovative products for the Deaf, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.