Press Releases

SALT LAKE CITY – (June 13, 2017) Sorenson Communications, LLC, the company that revolutionized communication for Deaf people, will host an event in Austin, Texas on June 20 to celebrate its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at ZACH Theatre Complex, Topfer Theatre, 202 S. Lamar Blvd., in Austin, Texas. Guests will enjoy free parking and refreshments provided by Dagar’s and Austin-based Deaf caterers Crepe Crazy and That Specialty Cake Company. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting vp2austin.eventfarm.com.

With the ntouch VP2 videophone’s updated technology, Deaf callers can enjoy a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and the much-anticipated Group Call, which gives callers the option to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • Screensaver options
  • A new look and feel with a redesigned user interface
  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®

“SVRS engineers used feedback from the Deaf community to design the new ntouch VP2 videophone,” notes Scott K. Sorensen, CEO of SVRS. “Coupled with innovative and leading-edge technology, the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers.”

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. “Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers’ comments.”

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

SALT LAKE CITY – (May 22, 2017) Sorenson Community Interpreting Services (SCIS) is now providing onsite, in-person sign language interpreting services to U.S. businesses, medical practices, schools and other organizations that employ or serve members of the Deaf community. SCIS facilitates communication between Deaf and hearing people and customizes the communication by matching sign language interpreters’ skills and expertise to each interpreting job – whether the request is for a medical appointment, legal consultation, training seminar or performance review.

Agencies and most businesses are required by law to provide American Sign Language (ASL) interpreters to Deaf people in nearly every setting. The landmark 1990 Americans with Disabilities Act (ADA) requires this accommodation. Providing interpreters ensures that Deaf employees and Deaf customers have the same access to communication and information available to every other coworker or patron.

Sorenson is the leading provider of Video Relay Service and the company that revolutionized telephone communication for Deaf people. Since 2003, Sorenson VRS® (SVRS®), has been breaking down communication barriers between Deaf and hearing people. Paramount to its success has been SVRS’ commitment to interpreter excellence, which includes hiring and retaining the most talented interpreters in the industry and providing them with ongoing, comprehensive mentoring and training.

SCIS National Director of Community Interpreting Joshua Penise notes, “As the largest private employer of sign language interpreters in the U.S., Sorenson has the most experienced, skilled and diverse interpreter base in the industry. We are now making these professional interpreters available to the public. With more than 100 interpreting centers, Sorenson’s unmatched reach and resources provide customers with a seamless experience across multiple geographies.”

SCIS interpreters must pass a rigorous skills assessment, drug screening and a criminal background check. Interpreter performance is continually monitored by field experts to ensure a high-quality and consistent client experience. Interpreters who are approved to work in a medical environment have completed specific medical training and must comply with yearly flu vaccination and TB test requirements.

Scheduling an interpreter is easy and can be done 24/7/365 by calling 800-659-4783, emailing communityinterpreting@sorenson.com or in ASL by calling videophone number 844-720-1891.

BuzzStickers commemorate 15-year anniversary of first videophone for the Deaf

SALT LAKE CITY – (March 31, 2017) Today, Sorenson Communications, LLC (“SVRS”), the leading provider of Video Relay Service (VRS) and the company that revolutionized communication for Deaf people, introduced BuzzStickers, American Sign Language (ASL) animated stickers for iOS®. Similar in use to emoticons, BuzzStickers are ASL signs and expressions that can be sent in a text or used alone as a picture. Examples include ASL signs for “call me,” “jaw drop” and “I love you.”

BuzzStickers are available to everyone at no cost in the Apple® App Store.

Lance Pickett, Sorenson vice president of marketing, notes the 15 stickers are just one way of showing appreciation to all those involved in Sorenson’s history – Deaf and hearing users of the technology and the interpreters who powered Sorenson VRS® (SVRS®) for 15 years, since the introduction of Sorenson’s first videophone, the VP-100®.

“In the early days of SVRS, customer use and feedback was especially important – it was a catalyst for the creation of subsequent products, including the VP-200®, ntouch® VP and, now, the ntouch® VP2 videophone. Our customer-testers and their contributions were – and still are, critical to our success,” Pickett says. “We created our videophones as a community and, because of that shared collaboration, Sorenson is the heartbeat of communication within the Deaf and ASL communities. Because of our customers’ support, our vision continues.”

BuzzStickers were designed by well-known “That Deaf Guy” cartoonist Matt Daigle and animated by SVRS studio producer Sean Benson.

Once the BuzzStickers app is downloaded from the Apple App Store, users simply start a text message, tap on a BuzzSticker and send.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Sorenson Communications Offers New Technology with Sorenson Bridge

SALT LAKE CITY – (March 22, 2017) Hearing, Speech & Deaf Center (HSDC) is Washington state’s first organization to employ Sorenson Bridge, a new technology by Sorenson Communications, LLC (“SVRS”) that lets Deaf and hard-of-hearing callers choose options from an American Sign Language (ASL) menu. Using a videophone, HSDC’s callers can contact the appropriate HSDC staff through the menu. The technology is designed specifically for ASL users.

HSDC Executive Director Lindsay Klarman notes that implementing Sorenson Bridge is one more way for the agency to meet client needs. “With Bridge, HSDC offers Deaf callers a way to receive communication in the language most Deaf people prefer – ASL. Using Bridge is enhancing the way we are doing business because we are establishing greater rapport with those we serve.”

Last year, HSDC’s Deaf & Hard of Hearing Services department served 3,595 clients. Ariele Belo, the director of Deaf & Hard of Hearing Services, said, “I am excited for this new technology to allow people to connect directly to different departments in HSDC using ASL.”

Until the introduction of Sorenson Bridge, Deaf callers who phoned organizations had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. With Sorenson Bridge, callers can select the intended call recipient or department through the use of a keypad.

Sorenson Bridge technology was created by SVRS, a Video Relay Service (VRS) company that has revolutionized communication for Deaf people. SVRS® empowers Deaf and hearing callers to place phone calls and seamlessly communicate in real time – each in their preferred language.

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Salt Lake City – (March 16, 2017) Sorenson Communications, LLC (“SVRS”), the company that revolutionized communication for Deaf people, will host an event in Los Angeles on March 22 to introduce its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at Eava, 3355 N. Eastern Ave., in Los Angeles. Guests will enjoy free valet parking and refreshments provided by L.A.-based Deaf caterer Big Mango. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting https://vp2partyla.eventfarm.com.

With updated technology, the ntouch VP2 videophone offers Deaf callers a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and Group Call, which allows a caller to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®
  • A new look and feel with a redesigned user interface
  • Screensaver options

“Using the Deaf community’s feedback, SVRS engineers envisioned a new videophone using innovative and leading-edge technology,” notes Scott K. Sorensen, CEO of SVRS. “This means the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers.”

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. “Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers’ comments.”

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Users Can Now Choose from Functionally-Equivalent Phone Extension Options

SALT LAKE CITY – (Jan. 25, 2017) Today, Sorenson Communications, LLC, the company that revolutionized Video Relay Service (VRS) communication for Deaf people, introduced Sorenson Bridge, the first videophone tree designed specifically for users of American Sign Language (ASL).

Sorenson Bridge and its patented technologies were created as a way for schools, agencies, businesses and organizations that serve the Deaf to efficiently communicate in ASL, enhance the way they conduct business and strengthen the Deaf communities they serve. Sorenson works with these organizations to customize a phone tree menu for each organization’s unique needs.

Until the introduction of Sorenson Bridge, Deaf callers had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. Now, with Sorenson Bridge, callers see and choose from video menus shown in ASL. Through the use of a keypad, callers select the option of the intended call recipient or department. For example, a caller may choose tech support, a receptionist or the accounting department from the visual phone tree menu. As ASL is the native language for most Deaf people, the visual phone tree is a welcome and empowering technology.

As a part of testing, Sorenson implemented Sorenson Bridge at the Indiana School for the Deaf (ISD) and worked alongside ISD to customize a menu that would be convenient and intuitive for Deaf parents and vendors who called the school.

ISD superintendent and CEO David Geeslin says, “Sorenson is a dream partner when it comes to collaboration for the benefit of students. ISD parents and staff who have made a call through Sorenson Bridge have remarked they can sense the positive energy of our students and staff and the values of Sorenson in supporting our educational endeavor for our students.”

Geeslin adds, “When Sorenson offered ISD the Sorenson Bridge concept, we saw this as a perfect opportunity to bridge students’ current knowledge and experience with real world interactions. In the past, often a child would make a call and then face the new and strange experience of the Video Relay Service (VRS) interpreter explaining a phone tree. But now, with Sorenson Bridge at ISD, our students can call us and see the phone tree flowchart and learn to use it well. Eventually, they will make a call through Sorenson to a public company and see the phone tree flowchart. They will know what to do because they will have experienced this approach in ISD’s barrier-free environment.”

Stephanie Mathis, executive director of the Sego Lily Center for the Abused Deaf, says, “Sorenson Bridge is key to providing immediate services for victims and survivors in crisis and dangerous situations. The phone tree feature empowers Deaf victims to choose whom to contact and which information they need to obtain safety. Sorenson Bridge also empowers Sego Lily staff to provide comprehensive and accessible services to Deaf victims of all ages in Utah. Sego Lily looks forward to continued partnership with Sorenson Communications in working together to keep our Deaf Community safe!”

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

SALT LAKE CITY – (Jan. 11, 2017) Last year, Sorenson Communications, LLC sponsored more than 500 interpreting workshops that were attended by more than 5,000 American Sign Language (ASL) community and video interpreters (VIs). Those who attended and qualified were awarded 14,000 Continuing Education Units (CEUs), totaling nearly 2,000 contact hours of instruction. CEUs enable VIs to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

As the largest employer of ASL interpreters in the U.S., Sorenson provides ongoing training for Sorenson employees to sharpen their skills and keep pace with the most current training while simultaneously earning CEUs needed to maintain professional certification status.

“Sorenson is committed to supporting the communication needs of the Deaf community,” notes Chris Wakeland, Sorenson Communications vice president of interpreting. “In an effort to provide the best-possible interpreting and technology experience for our Deaf SVRS customers, Sorenson offers opportunities for interpreters to enhance their skills through diverse training, educational and professional development opportunities.

“Since many ASL interpreters perform both VRS and community interpreting work, when Sorenson interpreters’ skills are strengthened, so is the overall quality of community interpreting,” says Wakeland.

According to Amy Kalmus, Sorenson Communications director of professional development and training, “In 2017, the professional development and training department looks forward to adding more training and development opportunities that include eLearning and self-paced modules, workshops and webinars focusing on an array of topics that support the learning for interpreters working in the VRS setting.”

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.