January 18, 2022 Technology and Telecommunications Veteran Jorge Rodriguez Named Sorenson Communications CEO

First Latino CEO reinforces company’s commitment to diverse communities

American Sign Language
British Sign Language

SALT LAKE CITY – (Jan. 18, 2022) – Today, Sorenson Communications announced Jorge Rodriguez as the company’s new Chief Executive Officer, a position that will draw upon his three decades of leadership in telecommunications, management, and international business. The appointment of Mr. Rodriguez supports the goal of expanding critical communication services to Deaf and hard-of-hearing people while promoting new opportunities for equity and inclusion.

“We welcome Jorge and look forward to watching the company transform and grow under his leadership. Jorge’s ability to unify, focus, and identify and develop resources will support Sorenson’s mission of delivering services to new and existing customers as well as to diverse communities. He also has great experience in regulated businesses and is uniquely qualified to build on the company’s strong compliance culture,” says David Posnick, a member of Sorenson’s board and senior managing director of Blackstone Credit, Sorenson’s majority owner.

Prior to joining Sorenson, Mr. Rodriguez served as president and CEO of multiple América Móvil companies, including Claro Enterprise Solutions and Telvista, Inc. He was responsible for the firm’s multinational customer strategy, the international product and BPO organizations, and was the senior executive responsible for the firm’s global enterprise segment. Most recently, he launched Claro Enterprise Solutions’ expansion into Western Europe and established an integrated channel management program across the U.S. market to support an aggressive growth strategy. He established global alliances, leveraged technology to drive next–generation capabilities for enterprise customers, and served on multiple América Móvil company boards.

Mr. Rodriguez has more than 30 years in the telecom and IT industries and brings extensive experience in both domestic and international markets. Prior to joining América Móvil, Mr. Rodriguez held various executive positions at AT&T and AT&T Latin America, including vice president of corporate operations, vice president of sales and operations, and regional vice president. Among other achievements at AT&T and AT&T LA, he launched startup operations across Latin America, established fully integrated regional operations in support of global clients, and was a board member of several AT&T LA operating companies.

“Over the years, I have seen the difference companies can make in people’s lives. Sorenson’s mission is noble, and the dedication to serving customers is impressive. Every day, Sorenson employees connect people across languages, cultures, and communities,” says Mr. Rodriguez. “I am honored to join the company, and I look forward to a bright future as we work together to expand our capabilities.” 

Mr. Rodriguez holds an M.S. degree in technology from Columbia University, earned an MBA from Rochester Institute of Technology, is a graduate of Kenan-Flagler’s (UNC Chapel Hill) Masters Advanced Management Program, and received his B.A. in biology-molecular biology from Colgate University. Mr. Rodriguez serves on external boards, including the Board of Overseers for Columbia University SPS.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact

Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
abardsley@sorenson.com

January 11, 2022 Sorenson Communications Announces Initiatives to Support American Sign Language Interpreters

Reaffirms ongoing commitment to Deaf, underrepresented communities

SALT LAKE CITY – (Jan. 11, 2022) – Today, Sorenson Communications announced a suite of programs to support the people who serve the company’s Deaf customers – American Sign Language (ASL) interpreters. The news signals Sorenson’s continuing commitment to Deaf and diverse communities as well as its dedication to accessible communication for all U.S. citizens.

“For nearly 20 years, our customers have trusted us with their communication needs,” says Jorge Rodriguez, CEO of Sorenson, the nation’s leading provider of video relay and ASL interpreting services. “To honor this trust in meeting growing interpreting demands, we are committed to increasing interpreter availability, which, ultimately, provides the Deaf community with increased access to work opportunities and financial gain.

“We are investing in our interpreters, who are the heart and soul of our company, and adding professional development resources to strengthen and celebrate them. In addition, we plan to put resources toward training the next generation of interpreters so we will be ready to meet future needs of the Deaf community.”

Sorenson accessibility initiatives include:

  • Expanded interpreter education programs and opportunities to earn continuing education units (CEUs)
  • Compensation adjustments for qualifying Sorenson interpreters
  • Hiring approximately 1,000 additional interpreters in 2022
  • Compensation incentives for interpreters who make scheduling commitments
  • Reimbursement for interpreters who attain professional certification
  • Promoting increasing community service

The interpreting industry relies on trained interpreters to fulfill many requests from the Deaf community. Sorenson’s programs are aimed at supporting interpreters who may be experiencing fatigue from interpreting demands, working increased hours during the pandemic, and interpreting stressful conversations.

“We appreciate our interpreters and are committed to enhancing  their opportunities. We are instituting these programs to uplift and support our interpreters. And we intend to introduce additional programs throughout the year as we look to transform the overall employee and customer experience,” says Rodriguez.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact

Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
abardsley@sorenson.com

October 29, 2021 Sorenson Communications and CaptionCall Congratulate Rosenworcel, Sohn on Nominations

SALT LAKE CITY (Oct. 29, 2021) — Today, Sorenson Communications and CaptionCall congratulate Jessica Rosenworcel on her designation to chair the Federal Communications Commission (FCC) and Gigi Sohn on her nomination as commissioner. Sorenson and CaptionCall, Indeo brand companies, are the leading providers of American Sign Language (ASL) interpreting services, Video Relay Service (VRS), and telephone captioning service. Sorenson and CaptionCall honor them for the firsts they each represent – namely Rosenworcel as the first woman to chair the FCC and Sohn as the first openly LGBTIQ+ FCC commissioner.

“We are excited to continue working with Chairwoman Rosenworcel and we look forward to working with Gigi Sohn on advancing the promise of the Americans With Disabilities Act (ADA) to support millions of Americans who are Deaf or who are experiencing hearing loss,” said Scott Wood, CEO of Sorenson Communications and CaptionCall. “Recent years have seen significant advances in communication services, but there are improvements to be made in advancing accessibility to these services. FCC leadership will continue to play a critical role ensuring that the relay industry is able to innovate to provide functional equivalency in communication and making these services available to all Americans who need them.”

The FCC regulates relay services which make it possible for millions of people with hearing loss or who are Deaf to connect with anyone on a phone. These vital communication resources include Sorenson’s Video Relay Service (VRS) and CaptionCall’s Internet Protocol Captioned Telephone Service (IP CTS).

“We’re thrilled to be part of a new era of accessibility for all people and are excited to continue to work with the FCC to deliver on our mission of connecting people through critical communication services – regardless of ability, language, or culture,” noted Wood.

About Sorenson Communications, LLC 

Connecting Life. Sorenson Communications, an Indeo brand, was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

About CaptionCall, LLC

CaptionCall, an Indeo brand, is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.

CaptionCall uses advanced voice recognition technology, a transcription service, and human captioning agents to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone works like a traditional telephone – callers simply dial and answer calls, as usual, and speak and listen using a phone handset. CaptionCall users see captions of what callers say. Apps for iOS and Android are also available.

All eligible customers receive Red Carpet Service that includes professional installation, product training, and friendly customer support, enabling people everywhere to get more from their phone conversations — and more from life.

Press Contact

Ann Bardsley

Director of Public Relations

Sorenson Communications, CaptionCall

press@sorenson.com

Press Materials

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Relay Call Flow Chart
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