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Porting to Sorenson 

If you are dissatisfied with your service from another VRS provider, let us help. 

Upgrade to Sorenson Relay and Keep Your Number

Moving your videophone number from one VRS provider to another is called number porting. We can help you port your videophone number to Sorenson (even if you ported your number away and want to come back).

Built With You in Mind

Sorenson Relay offers the highest-quality, professional interpreters and the broadest range of products, including our popular videophone—built by Deaf people for Deaf people.

Sorenson delivers the most technically advanced features, including SignMail®, Sorenson Video Center, Sorenson myPhone, Sorenson HD, and contact photos. Our extensive outreach is backed by experienced technical support and educational programs to keep you up to speed and on the go.

Porting authorization

Porting Authorization

To port your number to Sorenson, do one of the following:
  • Call Customer Care at (801) 386-8500
  • Fill out and send us a Letter of Authorization to Change My Default Provider (LOA) form [Link to form here as well]. Send your completed LOA form as a digital file (pdf, gif, tif, jpg, or htm) to us at [email protected]
If you have a VRS number under the name of an enterprise (such as a business, school, organization, government agency, etc.), your account has a designated responsible person who may port the number to Sorenson by following the above instructions. This person must complete and sign the

Download the LOA form »

What to Expect

The porting process usually takes about 14 business days after we receive your completed form. We will contact you as soon as your ported number is ready to use with Sorenson.

If you have any questions about porting your number, you can email [email protected] or call Customer Service at (801) 386‑8500.

If you also need to request a Sorenson videophone, please complete the application to sign up for Sorenson Relay.

Port to Sorenson Request

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