Communication You Can Rely On While Traveling Internationally

man and child at the airport playing with a toy plane

Leaving the country and want to use Sorenson Relay while abroad? We’ve got you covered.

Here’s what you need to know:

To meet FCC requirements, Sorenson Relay customers who plan to travel outside of the United States and who want access to video relay service (VRS) while traveling, need to pre-register their travel dates and the names of the countries where they will travel. The information must be submitted at least one (1) day before leaving the United States. The trip voucher is for 28 days or less. Use the form below to start the pre-registration process.

If the return date on the form is longer than 28 days from the departure date, Sorenson will approve the travel for 28 days. To extend access beyond the 28 days, Sorenson will need an approval email from the FCC.

If your travel will last longer than 28 days, you will need to contact the FCC to extend your International Travel Waiver. The FCC may be contacted on the ASL VP line at 844-432-2275 or by emailing

ALERT: You do not need to contact the FCC to extend your stay out of the country for longer than 28 days. The FCC has waived this requirement through June 30, 2022.

If you have questions or need help completing this form, contact Sorenson Customer Care through VP by dialing 611 or 1-801-386-8500 from your ntouch® device.