CAAG is now part of Sorenson

Welcome to Sorenson Community Interpreting Services (SCIS)! We’re pleased to announce Community Axess Ability Group (CAAG) is becoming part of the SCIS family. Here, you can find more information to meet your interpreting needs.

Because SCIS and CAAG share the same values of providing reliable, quality services to the Deaf and hard-of-hearing communities and to customers, we are working to provide you with seamless services, whether you are a first-time or long-term customer. This exciting change also means our ability to meet your needs will grow as we offer you greater scheduling capabilities, account management, and a dedicated incoming videophone consumer support line in ASL. We look forward to providing you with outstanding support and service. 

Contact us to schedule your services today!

Deaf and Hard of Hearing Resource Specialists

Access Specialists

Beaumont
Charis Mallory
V/VP: 409-240-9923
Text: 281-509-0319
E: dhhaccess5a@hhsc.state.tx.us
E: cmallory@sorenson.com
Houston
Matthew Dickens
V/VP: 832-431-3844
Text: 512-554-5470
E: DHHAccess6b@hhsc.state.tx.us
Ricky Harris
V/VP: 832-413-6583 
Text: 832-388-2115
E: dhhaccess6a@hhsc.state.tx.us
E: RHarris@sorenson.com
Austin
Brian Determan
V/VP: 512-640-7459
Fax: 512-420-0102
E: DHHAccess7a@hhsc.state.tx.us
E: bdeterman@sorenson.com
San Antonio
Sara Filippone
V/VP: 210-664-3623
Fax: 210-525-0416
E: DHHAccess8a@hhsc.state.tx.us
E: sfilippone@sorenson.com

Technology Specialists

Houston
Sonia Khurana
V/VP: 832-413-5088
Text: 786-348-1911
Email: DHHtech6a@hhsc.state.tx.us
E: skhurana@sorenson.com
Alisha Harper
V/VP: 832-916-3533
Text: 832-269-9276
E: dhhtech6b@hhsc.state.tx.us
E: aharper@sorenson.com
San Antonio
Mary Parks
V/VP: 210-693-1072
Fax: 210-525-0416
E: DHHtech8a@hhsc.state.tx.us
E: mparks@sorenson.com

Specialized Telecommunications Assistance Program Specialist

Houston
Carolyn McMahon
V/Text: 409-904-2368
VP: 281-549-5820
Email: cmcmahon@sorenson.com

Message for our Deaf Community in Texas

Frequently Asked Questions (FAQs)

Q: Why did Sorenson acquire CAAG’s services?

A: Over the past several years, Sorenson expanded its trusted network of interpreting services beyond Video Relay Service (VRS) to include community interpreting (SCIS). As a part of our community interpreting services, Sorenson acquired CAAG and its presence in Texas.  SCIS is committed to serving the Deaf community in Texas by bringing on the talents and expertise of CAAG’s founders and employees. 

Q: Will my interpreters, local coordinators, or other CAAG support services change? 

A: No. We anticipate the interpreters, local coordinators and resource specialists will continue with Sorenson. We also aim to keep the things the same.

Q: With this change, do I need to do anything? What information do I give the entity (school, dentist, legal office) that needs to request an interpreter or other services for me?  

A: No. You do not need to do anything – Sorenson will fulfill all contracts serviced by CAAG.  Scheduling interpreting services is the responsibility of the requesting entity (school, dentist, legal office, etc.)  – they would be responsible to contact Sorenson Community Interpreting Services (SCIS). However, you can assist by referring the person requesting the interpreter to the SCIS website: www.scis.com. 

Q: How will Sorenson ensure that I have the same level of service that I had in the past?

A: Sorenson and CAAG are committed to providing the same level of service you have come to expect. Sorenson is one of the largest U.S. employers of Deaf people, and is the largest U.S. employer of sign language interpreters. It’s anticipated this broad footprint will benefit customers who have more choices in interpreter and customer service options.

Q: If CAAG already knows my preferences, do I need to give this information to Sorenson, now that Sorenson has acquired CAAG?

A: Sorenson will work with the CAAG team to retain your preferences in our system as we transition all of CAAG’s lines of service – interpreting and state service programs. Please feel free to contact SCIS with any questions you have through our VP consumer line in ASL: 844-720-1891.

Resources Specialist programs is funded by the Office of Deaf and Hard of Hearing Services. ODHHS under the Health and Human Services Commission – HHSC