Sorenson is responding to the FCC directive to provide direct-dial access by dialing 988 on your ntouch, which connects callers to the National Suicide Prevention Lifeline. The Lifeline does not belong to Sorenson – rather, Sorenson provides access to it through Sorenson Relay interpreters.

When Deaf callers dial 988 on a Sorenson ntouch® device, they will get confidential access to the Lifeline through Sorenson Relay interpreters. The 988 number is not yet available on a nationwide basis but is available now for Sorenson customers.

Frequently Asked Questions about 988 (PDF)
Frequently Asked Questions about 988 Español (PDF)

The National Suicide Prevention Lifeline can be accessed by calling 1-800-273-8255. For more information about the Lifeline, visit www.suicidepreventionlifeline.org

Just because you can’t hug Mom, doesn’t mean you can’t see her. Show Mom you remembered – with Sorenson Wavello.

THANK YOU! As you serve the communication needs of our communities, especially during this pandemic, you truly exemplify #SorensonStrong!

Sorenson is responding to the FCC directive to provide direct-dial access by dialing 988 on your ntouch, which connects you to the National Suicide Prevention Lifeline. The lifeline does not belong to Sorenson. For more information on the Lifeline, please visit https:/suicidepreventionlifeline.org

*988 dialing is not yet available on a nationwide basis, and is available now only for Sorenson customers.

We want to update you about Sorenson’s efforts to keep our community healthy while we continue to provide the same quality service you have come to expect from Sorenson.

Serving you from home.

We care deeply about the health of our dedicated interpreters who are passionate about providing you with the highest-quality interpreting. In that same committed spirit, we are working to transition some of our employees from our interpreting and call centers to working from home. We are sending those employees equipment packages to enable them to work from home and continue services.

What you can expect.

In coming days and weeks, you may notice:

• Backgrounds behind our interpreters will look different than what you are used to seeing because they will be located in a variety of settings.
• For longer calls or emergency situations, you may see a second interpreter on the screen. Why? Because we want to continue to provide you with added support during those calls. We are pleased to be the only provider to support remote teaming.
• You may see diminished video quality because our employees’ home internet will be used rather than internet in our interpreting and call centers.
• At times, you may experience longer hold times as the demand for connection through video relay, customer service, and technical support increases.
• We have extended our customer service and technical support VP hours to include Sundays. For times and more information, please visit https://www.svrs.com/help
  

We are stronger together.

We appreciate the trust you place in us each day. Thank you for your continued support as we all work through this time of change and transition. We are one community. As always, we are committed to ensuring the best quality service possible – 24/7.

Hello.

COVID-19 and social distancing.

There has been much concern about the potential spread of coronavirus (COVID-19) and the uncertainty it is causing. One of the guidelines for limiting its impact includes “social distancing” and, when possible, working from home to help protect yourself and others.

Transitioning from work to home.

If you now are facing that situation – transitioning to working from home – we are here to help you with your needs. We want to make sure you have access to communication so you can work from home. This is our top priority! Our trainers, customer service, and tech support teams are ready to help! Contact customer service at 611 or 801-386-8500 or by sending an email to customer service page or call through VP at 801-386-8500 or telephone 866-756-6729. You can also visit our technical support page or call through VP at 801-287-9403 or via telephone at 866-496-6111.

We care about you. Here’s what you can do.

Health officials recommend you wash your hands often, stay home when you are sick, avoid touching your eyes, nose, and mouth, consider social distancing, and follow established guidelines for healthy practices. We recommend you closely monitor updates from the help@sorenson.com. Additional information is available at www.svrs.com/contact_customer_service.

We care about you!

Your health and safety is critical! Please take all precautions to protect yourself and our community from the spread of COVID-19. You can get information about steps you can take to protect yourself by visiting www.svrs.com or www.facebook.com/SorensonComm/.

We know the current situation is constantly changing. We’re here to support you and our community.

Many of us have questions about the current coronavirus (COVID-19) and its potential impact to our daily lives.

Our commitment.

Your health and safety are very important to us! Sorenson is doing everything we can to support your wellbeing and that of our employees and our community. We are dedicated to ensuring you continue to have access to quality communication.

Your communication.

During any widespread crisis, staying in touch with family, friends, and colleagues is more important than ever. We want you to know Sorenson is open for business. Our interpreting, tech support, customer service, and other teams are ready to serve you. We are currently suspending previously scheduled Sorenson appointments, but will be in touch to offer alternative ways to meet your needs. For questions, please visit our Support page. You can call customer service through VP at 801-386-8500 or telephone 866-756-6729. You can call technical support through VP at 801-287-9403 or via telephone at 866-496-6111.

We care about you. Here’s what you can do.

Health officials recommend you wash your hands often, stay home when you are sick, avoid touching your eyes, nose, and mouth, consider social distancing, and follow established guidelines for healthy practices. We recommend you closely monitor updates from the U.S. Centers for Disease Control and Prevention, the World Health Organization, and your local public health authorities.

Steps we are taking.

We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of hand washing and staying home if they feel sick. In addition, if employees have tested positive for COVID-19, been exposed to someone who has tested positive, or if they are returning from an area of the world identified as posing a coronavirus-related risk, they will be required to self-quarantine for 14 days.

We have implemented a strict travel policy for employees. And, again, to help prevent the spread of the illness, we are following the recommendations of the CDC in regard to participation in large events, meetings, and business gatherings.

Let’s all do our part in keeping each other safe and healthy. We appreciate the opportunity to serve you!