Our Commitment to You – Coronavirus Update

Many of us have questions about the current coronavirus (COVID-19) and its potential impact to our daily lives.


Our commitment.

Your health and safety are very important to us! Sorenson is doing everything we can to support your wellbeing and that of our employees and our community. We are dedicated to ensuring you continue to have access to quality communication.


Your communication.

During any widespread crisis, staying in touch with family, friends, and colleagues is more important than ever. We want you to know Sorenson is open for business. Our interpreting, tech support, customer service, and other teams are ready to serve you. We are currently suspending previously scheduled Sorenson appointments, but will be in touch to offer alternative ways to meet your needs. For questions, please visit our Support page. You can call customer service through VP at 801-386-8500 or telephone 866-756-6729. You can call technical support through VP at 801-287-9403 or via telephone at 866-496-6111.


We care about you. Here’s what you can do.

Health officials recommend you wash your hands often, stay home when you are sick, avoid touching your eyes, nose, and mouth, consider social distancing, and follow established guidelines for healthy practices. We recommend you closely monitor updates from the U.S. Centers for Disease Control and Prevention, the World Health Organization, and your local public health authorities.


Steps we are taking.

We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of hand washing and staying home if they feel sick. In addition, if employees have tested positive for COVID-19, been exposed to someone who has tested positive, or if they are returning from an area of the world identified as posing a coronavirus-related risk, they will be required to self-quarantine for 14 days.

We have implemented a strict travel policy for employees. And, again, to help prevent the spread of the illness, we are following the recommendations of the CDC in regard to participation in large events, meetings, and business gatherings.

Let’s all do our part in keeping each other safe and healthy. We appreciate the opportunity to serve you!