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Press Releases

The latest news releases from Sorenson Communications are below.

  • 2020
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September 23, 2020

Sorenson Communications Launches New Nationwide CARE Program

Customers choose relay endpoints that match their unique communication needs

SALT LAKE CITY – (Sept. 23, 2020) Today, Sorenson Communications announced the launch of the Communication Access Relay Equipment (CARE) program, which, for a limited time, gives new and existing customers the option to choose two devices that best meet their Video Relay Service (VRS) needs. These relay devices, which may be limited, include the Sorenson ntouch® VP2 videophone, a laptop or a tablet pre-loaded with the ntouch app, and the Sorenson Pulse flasher.

“Sorenson is all about supporting customers as they adapt to ever-changing communication needs,” notes Sorenson CEO Scott Wood. “To that end, the CARE program offers flexible communication options to enable customers to connect with others from home, work, or while on-the-go.” 

The customizable CARE package provides customers with access to more than 300 features Sorenson offers, including Sorenson’s popular myPhone, Group Call, Wavello, Call Transfer, and Call Forward, just to name a few.

In addition, Sorenson, the leading provider of communication solutions for people who are Deaf, provides white-glove service that includes one-on-one consultations and installations with Sorenson representatives as well as ongoing tech support and customer service.

Sorenson Relay is available to people who are Deaf and use sign language to communicate with voice telephone users through video equipment. New customers must complete the general application process to be qualified, which includes completing the Federal Communications Commission-mandated certification of eligibility.

To learn more, sign up online at www.sorenson.com/care or call 801-386-8500 to chat with a Sorenson team member.

About Sorenson Communications, LLC
Connecting Life.
Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

September 21, 2020

Sorenson Communications, LLC Offers Spanish Communication Services to Deaf and Hard-of-Hearing Americans

Need for human connection knows no language, cultural, or technological boundaries

SALT LAKE CITY – (Sept. 21, 2020) In recognition of National Hispanic Heritage Month, Sorenson Communications, LLC and its affiliate, CaptionCall, reaffirm their commitment to continuing to provide Americans with quality and reliable Spanish communication options for video relay and captioned telephone services, which include mobile applications.

“To best meet our customers’ needs, we offer people the flexibility and confidence to independently place and receive phone calls, including calls to emergency services or loved ones, wherever, whenever, and in what language they prefer,” notes Scott Wood, CEO of Sorenson Communications, the leading provider of communication solutions for people who are Deaf and hard-of-hearing.

The need for these reliable communication services is real. Nearly one million Americans identify as Deaf, and 48 million Americans experience some degree of hearing loss. According to 2019 U.S. Census Bureau numbers, the 60.6 million Hispanic people in the U.S. comprise 18.5 percent of the nation’s total population, and Spanish is the second most commonly spoken language in the U.S.

Sorenson Communications offers people who are Deaf and hearing the option to communicate in real time, each in their natural language – sign language or spoken Spanish or English. In addition, Sorenson Relay users can also designate contacts for whom a Spanish-speaking interpreter is requested. When Sorenson launched its Spanish relay service in 2007, Sorenson was the only company to offer the services with professionally rated Spanish-speaking interpreters.

CaptionCall provides no-cost captioned telephone services in both Spanish and English to anyone who has hearing loss who needs captions to use the phone. Since 2015, CaptionCall has provided Spanish-speaking communication assistants who provide Spanish captions of what callers are saying and today, CaptionCall telephone programs include Spanish language interfaces to help Spanish speakers connect.

Both Sorenson Communications and CaptionCall are funded by the federal government and are available at no cost to those who qualify.

National Hispanic Heritage Month, which runs through Oct. 15, celebrates various Latin American countries’ independence as well as the contributions of Americans who trace their roots to Hispanic and Spanish-speaking nations.

For more information about Sorenson’s Spanish services, visit https://www.sorenson.com/services/espanol/ or call 866-987-7528. For Mexico, call (with no charges) 001-877-510-7655.

To learn more about CaptionCall’s Spanish services, visit https://captioncall.com/telefono or call 877-384-2636.

Sorenson Communications
About Sorenson Communications, LLC

Connecting Life.
Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

CaptionCall, LLC
CaptionCall is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.

CaptionCall uses advanced voice recognition technology, a transcription service, and human captioning agents to quickly provide written captions of what callers say on a large, easy-to-read screen. CaptionCall also offers a CaptionCall landline phone that works like a traditional telephone – callers simply dial and answer calls, as usual, and speak and listen using a phone handset. CaptionCall users see captions of what callers say.

All eligible customers receive Red Carpet Service that includes professional installation, product training, and friendly customer support, enabling people everywhere to get more from their phone conversations — and more from life.

Press Contact
Ann Bardsley
CaptionCall
801-287-9400
abardsley@sorenson.com

Sorenson Communications, LLC Ofrece Servicios de Comunicación en Español para los Estadounidenses Sordos y con Dificultades Auditivas

La necesidad de contacto humano desconoce las barreras lingüísticas, culturales o tecnológicas

SALT LAKE CITY, Sept. 21, 2020 – En reconocimiento al Mes Nacional de la Herencia Hispana, Sorenson Communications, LLC y su filial, CaptionCall, reafirman su compromiso de continuar ofreciendo a los estadounidenses opciones de comunicaciones en español de calidad y confiables para servicios de retransmisión de video (VRS) y teléfono con subtítulos, que incluyen aplicaciones móviles.

“Para satisfacer mejor las necesidades de nuestros clientes, ofrecemos a las personas la flexibilidad y la confianza para hacer y recibir llamadas telefónicas de forma independiente, incluidas llamadas a servicios de emergencia o a seres queridos, en cualquier momento, en cualquier lugar y en el idioma que prefieran”, dice Scott Wood, director ejecutivo de Sorenson Communications, el proveedor líder de soluciones de comunicaciones para personas sordas y con dificultades auditivas.

La necesidad de estos servicios de comunicación confiables es real. Cerca de un millón de estadounidenses se identifican como sordos, y 48 millones de estadounidenses experimentan algún grado de pérdida de la audición. Según las cifras de 2019 del Buró del Censo de Estados Unidos, los 60.6 millones de hispanos en Estados Unidos representan el 18.5 por ciento de la población total del país, y el español es el segundo idioma más hablado en Estados Unidos.

Sorenson Communications ofrece a las personas sordas y con dificultades auditivas la opción de comunicarse en tiempo real, cada uno en lenguaje natural, inglés o español en lenguaje por señas o hablado. Además, los usuarios de Sorenson Relay también pueden asignar contactos para los que se solicita un intérprete hispanohablante. Sorenson, cuando lanzó sus servicios de retransmisión en español en 2007, era la única empresa en ofrecer servicios con intérpretes hispanohablantes calificados profesionalmente.

CaptionCall ofrece servicios de teléfono con subtítulos sin costo en inglés y español para cualquier persona con pérdida auditiva que necesite subtítulos para usar el teléfono. Desde 2015, CaptionCall ofrece asistentes de comunicación de habla hispana que transcriben subtítulos en español de lo que dicen las personas que llaman, y hoy, los programas de teléfono de CaptionCall incluyen interfaces en español para ayudar a los hispanohablantes a conectarse.

Sorenson Communications, así como CaptionCall son financiados por el gobierno federal y están disponibles sin costo para las personas que califican.

El Mes Nacional de la Herencia Hispana, que se extiende hasta el 15 de octubre, celebra la independencia de varios países latinoamericanos, así como los aportes de estadounidenses cuyos orígenes son de países de habla hispana.

Para más información acerca de los servicios en español de Sorenson, visite https://www.sorenson.com/services/espanol/ o llame al 866-987-7528. Para México, llame (sin costo) 001-877-510-7655.

Para más información acerca de los servicios en español de CaptionCall, visite https://captioncall.com/telefono o llame al 877-384-2636.

Sorenson Communications
Acerca de Sorenson Communications, LLC
Connecting Life. Sorenson Communications (www.sorenson.com) está cimentada sobre el principio de que la comunicación y la comprensión son fundamentales para la experiencia humana. Inspirados por esta creencia y los valores fundamentales de nuestras comunidades, desarrollamos las ofertas de comunicación más confiables, incluido Sorenson Relay, el servicio de interpretación de video de la más alta calidad, y Sorenson Interpreting, que coincide intérpretes calificados del lenguaje de señas con las necesidades específicas de la asignación. Como el mayor empleador privado de personas sordas e intérpretes de lenguaje de señas, Sorenson se esfuerza por ofrecer a cada cliente una experiencia de comunicación excepcional.

Sorenson ofrece productos de comunicación innovadores y específicos para sordos, como videoteléfonos ntouch® y aplicaciones de software ntouch que conectan a los usuarios de PC, Mac® y dispositivos móviles con Sorenson Relay. Para una comunicación aún más conectada, Sorenson ofrece Wavello, que ofrece a las personas sordas y con dificultades auditivas, así como a los intérpretes de lenguaje por señas, la facilidad de verse mutuamente en la misma llamada de retransmisión.

Para más información, visite, www.sorenson.com.

CaptionCall, LLC
CaptionCall es el proveedor líder del sector de servicios de teléfono con subtítulos disponible sin costo para cualquier persona con pérdida auditiva que necesite subtítulos para usar el teléfono. Si bien la pérdida auditiva afecta a millones de personas por distintos motivos (edad, enfermedad, lesiones, condiciones de trabajo ruidosas y servicio militar), no tiene que limitar la calidad de sus conversaciones telefónicas. Gracias a CaptionCall, es fácil comunicarse con confianza con amigos, familiares y colegas.

CaptionCall utiliza tecnología avanzada de reconocimiento de voz, un servicio de transcripción, y operadores de subtítulos humanos para transcribir con rapidez subtítulos escritos de lo que dicen las personas que llaman en una pantalla grande y fácil de leer. CaptionCall también ofrece un teléfono de línea fija CaptionCall que funciona como un teléfono tradicional, las personas que llaman simplemente marcan y contestan llamadas, como de costumbre, y hablan y escuchan utilizando un auricular. Los usuarios de CaptionCall ven subtítulos de lo que dicen las personas que llaman.

Todos los clientes elegibles reciben un servicio de calidad superior que incluye instalación profesional, capacitación de productos y atención al cliente amigable, lo que permite que las personas de todo el mundo saquen mayor provecho de las conversaciones telefónicas, y de la vida.

Contacto de Prensa:
Ann Bardsley
CaptionCall
801-287-9400
abardsley@sorenson.com

August 10, 2020

Sorenson Communications Named One of America’s Best Employers for Women

SALT LAKE CITY – (Aug. 10, 2020) Sorenson Communications, LLC has been named one of America’s Best Employers for Women 2020 by Forbes and the market research firm Statista. Sorenson ranked 112 on the list of employers with more than 1,000 employees in the United States that provide the most progressive work experiences. In addition, Sorenson ranked eighth among companies listed in the IT, internet, software and services industry.  

“We are pleased to receive this honor,” says Sorenson Chief Executive Officer Scott Wood. “The recognition really goes to our amazing employees, who enrich our culture every day. Sorenson was founded on the principle that all people have equal rights to communication access. In that same spirit, Sorenson is dedicated to promoting equality, diversity, and inclusion which, in turn, empower us to better connect with our various communities.”

Sorenson Chief Legal Officer Cindy Williams adds, “Because we provide services to people who are Deaf and hard-of-hearing, we are sensitive to issues of access, including gender equality.”

Since March 12, Sorenson has hired more than 3,500 employees across all company divisions. Of those new hires, 66 percent were women.

The Forbes list of America’s Best Employers for Women was compiled through an independent survey that spanned all sectors (excluding government) and included 75,000 U.S. employees – 45,000 of whom were women. Companies named did not pay for or apply to appear on the list.

The survey asked all participants about general work-related topics, including atmosphere, working conditions, salaries/wages, and diversity with regard to their own employer. Women were specifically asked to rate their own employers regarding parental leave, family support, flexibility, discrimination, career/representation, and pay equity. In these same categories, participants were also asked to assess their companies’ performance on a five-point psychometric scale as well as given the option to evaluate other employers in their respective industries that stand out, either positively or negatively, with regard to gender issues. In this portion of the survey, only women’s recommendations were considered. Companies were also judged based on the share of women in executive management or board positions. The 300 companies receiving the highest overall scores were recognized as America’s Best Employers for Women 2020.

For more information about the survey, visit https://www.forbes.com/best-employers-women/#42b6c8ef7de9. For more information about open positions at Sorenson, visit https://www.sorenson.com/about/joinus/.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For even more connected communication, Sorenson offers Wavello, which gives people who are Deaf and hearing as well as sign language interpreters the ability to see each other on the same relay call.

For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

May 12, 2020

Sorenson Responds to FCC Directive to Access 988 Lifeline

SALT LAKE CITY – (May 12, 2020) Today, Sorenson Communications announced the availability of 988 dialing to the National Suicide Prevention Lifeline, which provides 24/7 emotional support for people in emotional distress or a suicidal crisis.

Sorenson is responding to the directive of the Federal Communications Commission (FCC) to provide direct-dialing 988 access to the National Suicide Prevention Lifeline. When Deaf callers dial 988 on a Sorenson ntouch® device, they will get confidential access to the Lifeline through Sorenson Relay interpreters. The 988 number is not yet available on a nationwide basis and is available now only for Sorenson customers.

As with all calls processed through Sorenson Communications, the FCC mandates complete confidentiality of call content. In addition, Sorenson Relay interpreters are bound by a Code of Professional Conduct, which clearly states that any information in an interpreted setting will be kept strictly confidential.

“Sorenson always supports Deaf communication access, but especially in critical times of need or crisis,” notes Sorenson CEO Scott Wood. “We are here to serve customers 24/7 by supporting access to the lifeline and to assist lifeline staff in providing support and awareness.”

The 988 number is now added to a host of three-digit, community resource numbers that can be reached through Sorenson ntouch devices. “We want to support our community by providing easy access to 988 and to interpreters,” says Sorenson Vice President of Marketing Lance Pickett. “We are also working to raise awareness about the availability of this valuable resource.”

The National Suicide Prevention Lifeline can also be accessed by calling 1-800-273-8255. For more information about the Lifeline, visit www.suicidepreventionlifeline.org

Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorenson.com) Connects Life. Sorenson was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific in-person or over-video assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

April 14, 2020

Sorenson Revolutionizes Deaf and Hearing Calls (Again) – with Wavello

SALT LAKE CITY – (April 14, 2020) Today, Sorenson Communications announced Sorenson Wavello, a revolutionary new feature that gives Deaf, hearing people, and sign language interpreters the ability to see each other as they converse during video relay calls.

For Deaf users, this feature is already built into Sorenson’s ntouch suite of products. Hearing callers will be able to download the Wavello app, which is available at no cost for iOS and Android platforms through the App Store or Google Play. Once hearing callers download the app and register their phone number, they can receive video conference call requests from Deaf people with whom they are speaking on a Sorenson Relay call.

“Wavello is one more way we connect conversations – really connect life – for our customers,” says Scott Wood, CEO of Sorenson Communications. “Communication and being understood is fundamental to the human experience. That belief inspires us to develop the most innovative, inclusive, and functionally-equivalent products and services, which now include Wavello.” 

Early Deaf and hearing Wavello testers are calling the new technology a “game changer” – for the first time, people who are Deaf and hearing can see true emotions, authentic responses – everything needed for true communication on a relay call. 

Dr. David Geeslin, CEO and superintendent for Indiana School for the Deaf and a Deaf Wavello tester, says, “Deaf and hearing parents need Wavello to help facilitate communication with their children through language. Deaf people rely on facial expressions to determine meaning, so there are often nuances and portions of the language not captured by the sign language interpreter. With Wavello, both callers can see each other’s facial expressions – so there’s additional clarity in communication.”

Bruce Wagner, who can hear and is the father of two adult Deaf children, a Deaf daughter-in-law, and hearing grandchildren, says, “I’ve been waiting 36 years for this!” Now retired and living in Florida, he says communication with his family is more important than ever. “I don’t know sign language, so when I first used Wavello, my immediate reaction was ‘I can communicate directly with my son, who is Deaf. It was a great feeling!’”

Lance Pickett, Sorenson Vice President of Marketing and a member of the Deaf community, says, “We are passionate about creating solutions that build deeper and more meaningful relationships. Our latest innovation accomplishes this! We’re excited to introduce Wavello – we think it’s the next revolution in Video Relay Service.”

With Sorenson Relay and the introduction of the Sorenson VP-100® videophone in 2003, Sorenson revolutionized communication between Deaf and hearing callers, giving them the option to converse in real time – anytime, anywhere – each in their natural language, American Sign Language (ASL) or spoken English or Spanish. Since then, Sorenson has continued to re-imagine communication by introducing a host of features as well as three next-generation videophones, each specifically designed by and for people who are Deaf.

For more information about Wavello, visit www.sorenson.com/GetWavello.  

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each person with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

January 23, 2020

Sorenson Communications Named One of America’s Best Employers for Diversity 2020

SALT LAKE CITY – (Jan. 23, 2020) Forbes and the market research firm Statista has recognized Sorenson Communications, LLC as one of the Best Employers for Diversity 2020 in the United States. Sorenson ranked number 249 on the list of 500 employers – employers that received the most recommendations as well as those that boast the most diverse boards, executive ranks, and the most proactive diversity and inclusion initiatives. The Best Employers for Diversity 2020 were chosen based on an independent survey from a representative sample of 60,000 employees working for companies employing at least 1,000 people in their U.S. operations. The survey did not allow self recommendations – and those who recommended themselves were identified and removed. Respondents, who answered anonymously via online access panels between Oct. 7 and Nov. 8, 2019, were asked questions regarding the topics of age, gender equality, ethnicity, disability, LGBTQA+, and general diversity about their own employer.

“Sorenson is pleased with this recognition, and we are committed to promoting equality and diversity in our workplace,” says Sorenson Chief Executive Officer Scott Wood. “Because we work with Deaf and hard-of-hearing communities, we are especially sensitive to issues of equal access and inclusion.”

Brian Breinholt, Sorenson Chief Human Resource Officer, adds, “Engaging and supporting a diverse workforce strengthens our organization and reinforces a rich culture of people who better relate to and serve our diverse communities.”

The ranking, the third annual list, is based on four criteria:

  • Direct and indirect recommendations from survey respondents
  • Diversity among top executives and board members, measured by the percentage of women represented across both groups
  • Diversity indicators related to corporate structure, which measured whether the company had a senior management position responsible for diversity.
  • Proactive communication on company websites highlighting a diverse and inclusive environment.

For more information about the survey, visit https://www.forbes.com/best-employers-diversity/#756206ef9b9e. For more information about open positions at Sorenson, visit https://www.sorenson.com/about/joinus/.

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal/. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact Ann BardsleySorenson Communications 801-287-9400 abardsley@sorenson.com

January 15, 2020

More Than 25,000 hours of Instruction Supports Top-Quality Interpreting for Deaf Consumers

SALT LAKE CITY – (Jan. 15, 2020) Sorenson Communications, LLC is committed to providing education and improving the quality of access to interpreting services in communities and through video relay. In 2019, Sorenson’s Interpreter Education and Professional Development (IEPD) Department provided more than 25,000 hours of instruction to more than 6,000 American Sign Language (ASL) interpreters. Of this total,14,490 hours were eligible for continuing education units (CEUs), which are required to maintain professional credentialing. 

Programming was sponsored by IEPD instructors who provided educational programming on over 85 topics – more than double what was offered in 2018. Sorenson interpreters were able to participate in training topics related to call navigation and handling, interpreting skills, self-care, impacts of power and privilege in their work, linguistics and ASL, as well as specialized workshops for trilingual interpreters. Interpreters could choose from nearly 800 educational webinars, small group language or interpreting mentoring, and eLearning opportunities. Educational offerings met a variety of skill needs and learning styles while also responding to the training needs requested by interpreters and consumers. 

Sorenson’s education focus is both internal and community-based. Sorenson partners with more than 80 Interpreter Education Programs that introduce interpreting students to a professional work environment and the opportunity to discuss the work of interpreting with professionals prior to graduation.

Sorenson supported local communities by providing five community workshops held in the United States and donated more than $1,700 in CEU workshop registration fees to local Deaf and interpreting community organizations. 

More than100 heritage language users – bilingual participants raised with one or more signing Deaf parents, also known as Codas – –participated in programs that prepared them to become community or Video Relay interpreters. 

Sorenson continues its commitment to Deaf interpreters and, in 2019, sponsored a Deaf Interpreter Academy, which raises awareness of best practices in Deaf interpreter teaming and created opportunities to foster Deaf interpreter development throughout North America. In 2019, 32 Deaf interpreters successfully graduated from the program.

Stephanie Criner, executive director of Sorenson’s IEPD team, says, “Sorenson’s commitment to connecting lives through training and educating interpreters is our passion for the new decade.” 

Sorenson Communications CEO Scott Wood adds, “We continue to be the leader in providing our interpreters educational opportunities so they can provide top-quality services to our relay and community consumers.”   

About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-940
abardsley@sorenson.com

December 20, 2019

New Brand Builds on Sorenson’s Past, Reflects Future Possibilities

SALT LAKE CITY – (Dec. 20, 2019) Today, Video Relay Service (VRS) leader Sorenson Communications, LLC unveiled a new brand, one that includes an open, vibrant blue “S” logo, symbolic of an expanded company mindset and direction. 

“Over the past 16 years, Sorenson revolutionized communication between Deaf and hearing people,” notes CEO Scott Wood. “Our communities equate Sorenson with quality and technological innovation – and they immediately recognize our distinct brand, symbolized by the bold yellow-and-black S-bug brand symbol we used.

“But Sorenson has evolved,” Wood says. “We are no longer simply a video relay company. We now offer services and technologies that address a variety of interpreting and communication needs. Our new direction calls for a new brand.” 

Lance Pickett, Sorenson vice president of marketing, concurs. “Through Sorenson services and technologies, Deaf and hearing people are connected and understood. Sorenson interprets more conversations than any other provider in the United States. In this trusted position, we want to maintain the quality our customers expect. Our new brand aligns more with who we are and the direction we are going. The new Sorenson brand is not just a new logo or a revised look and feel – it’s a holistic philosophy that reflects every aspect of our business and culture.” 

This week, new branding appeared on Sorenson’s website and social media. The full transition of the brand will take place in coming months and will be incorporated in apparel and event materials. Sorenson’s former logo is now retired, although, in a nod to Sorenson’s past in pioneering innovation, yellow is a secondary color in the new brand palette.  

Sorenson leverages its extensive experience, best-in-class technology, robust infrastructure, and the passion of thousands of American Sign Language (ASL) interpreters who make a difference every day to deliver the highest-quality communication experience for both Deaf and hearing people. This combined effort is to ensure every reaction and intended communication is understood.

Sorenson Relay connects Deaf and hearing people in real time and provides the option for each to communicate in their preferred language – ASL or spoken English or Spanish. For situations that do not meet the requirements of relay calling, Sorenson Interpreting provides onsite interpreting and Video Remote Interpreting (VRI) – on demand interpreting by a remote interpreter for two people who are in the same room.

For more information about Sorenson services and technology, visit www.sorenson.com.  


About Sorenson Communications, LLC

Connecting Life. Sorenson Communications (www.sorenson.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. 

Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit www.sorenson.com.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Contact
Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

November 5, 2019

Sorenson Communications Announces an Update to the ntouch for Android App

SALT LAKE CITY – (Nov. 5, 2019) As part of an ongoing commitment to modernize the mobile communication experience for Deaf people, Sorenson Communications announced an update to its ntouch® app for the AndroidTM operating system.

“We are pleased to offer our latest technology to Android users in the Deaf community. The update to the ntouch user interface (UI) will offer an improved customer experience, with new theme and color options to make mobile Video Relay Service (VRS) more accessible and enjoyable for all users, including those with low vision,” says Scott Wood, CEO of Sorenson Communications.

Customers can get the new ntouch software – version 9.0 – by downloading it from the Google Play Store.

“Mobile communication is essential in today’s world,” notes Isaac Roach, vice president of engineering for Sorenson Communications, the leading provider of Video Relay Service (VRS) for Deaf people who use sign language to communicate. “This update will bring the ntouch app in line with current Android Material Design standards, and fulfill our mission of providing our customers with best-in-class service on any device.”

Additional changes to the ntouch app’s UI include:

  • Interpreter ID shown in Call History
  • Improved Shared Text functionality for low vision users
  • A new self-view so users can check their appearance, available lighting, and background before making a call

Updated UI elements provide a more consistent interface, decrease the number of buttons on a screen, and reduce the number of taps needed to perform an action.



For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.



Press Contact
Ann Bardsley

Sorenson Communications

801-287-9400

abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted services, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service, and Sorenson Community Interpreting Services (SCIS), which matches qualified sign language interpreters to specific assignment needs and situations to provide an unparalleled interpreting experience. As the largest private employer of sign language interpreters, Sorenson has access to the most experienced, skilled, and diverse interpreter base in the industry. Sorenson interpreters pass a rigorous skills assessment test, and are provided with myriad resources for interpreter development, training, and advocacy.

Sorenson’s innovative products include the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

November 1, 2019

ASL Interpreting in Texas Just Got Bigger

SALT LAKE CITY – (Nov. 1, 2019) Today, Sorenson Communications announced the acquisition of the business of Texas-based Communication Axess Ability Group (CAAG), effective Nov. 1, 2019. CAAG serves the state of Texas by providing sign language interpreting, Video Remote Interpreting (VRI), communication access real-time translation (CART), and Deaf and hard-of-hearing services through a contract with the Texas Department of Health and Human Services Office of Deaf and Hard of Hearing Services. With this change, Sorenson’s ability to meet the needs of the Deaf community grows, offering customers increased scheduling capabilities, account management, and a dedicated incoming videophone support line in American Sign Language (ASL).

“By combining resources, Texas now has even better availability of skilled ASL interpreters to meet the demands of on-site interpreting needs,” notes Josh Pennise, Sorenson’s national director of community services. “Sorenson and CAAG share the same values of providing reliable, quality interpreting to the Deaf and to the hard-of-hearing community and to customers. Acquiring CAAG’s services was a natural next step for Sorenson. We look forward to serving the Deaf and hard-of-hearing community in Texas. We welcome CAAG interpreters into our national network!”

Everett Puckett, CAAG CEO and one of CAAG’s partners, says, “Our combined broad footprint will benefit customers by providing them with more choices in interpreter and customer service options. We are committed to providing a seamless transition and the same level of service Texas customers have come to expect. We plan to quickly transition CAAG interpreters, CART writers, and special services employees to Sorenson Community Interpreting Services (SCIS).”

Pennise notes that for the past 18 years, CAAG provided outstanding services to Texas and to the nation. “Sorenson is pleased to build on CAAG’s legacy and dedication to our communities,” he says. “We look forward to serving the Texas community for many years to come!”

For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.

Press Contact Ann Bardsley
Sorenson Communications
801-287-9400
abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted services, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service, and Sorenson Community Interpreting Services (SCIS), which matches qualified sign language interpreters to specific assignment needs and situations to provide an unparalleled interpreting experience. As the largest private employer of sign language interpreters, Sorenson has access to the most experienced, skilled, and diverse interpreter base in the industry. Sorenson interpreters pass a rigorous skills assessment test, and are provided with myriad resources for interpreter development, training, and advocacy.

Sorenson’s innovative products include the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

August 5, 2019

Sorenson Communications Announces New ntouch Features for iOS, Mac, and PC

SALT LAKE CITY – (Aug. 5, 2019) Today, Sorenson Communications announced a new version of ntouch® for the iOS®, macOS®, and Windows® operating systems. Customers will enjoy an improved experience with an updated ntouch user interface (UI) for iOS devices as well as the interpreter’s ID shown in Call History and Copy Shared Text functionality. Customers can get the new ntouch software – version 9.0 – by downloading it from the Mac App Store or the iOS App Store. ntouch PC software will automatically update the first time it opens.

“This update to ntouch complies with Apple’s guidelines and includes minor feature changes and additions to the apps’ user UIs,” notes Isaac Roach, vice president of engineering for Sorenson Communications, the leading provider of Video Relay Service (VRS) for Deaf people who use sign language to communicate. “This launch is consistent with our commitment to always provide customers with the most trusted service and innovative products.”

Additional changes to the ntouch app’s UI include:

  • Better use of the iPad’s extra screen area
  • A new self-view so users can check their appearance, available lighting, and their background before making a call
  • New color themes – multiple options for background and foreground colors

Updated UI elements provide a more consistent interface, reduce the number of buttons on a screen, and reduce the number of taps needed to perform an action.



In coming months, Sorenson will also release a new version of the ntouch software on Android®.



For more information about the new updated ntouch features, visit www.svrs.com or contact customer service at 801-386-8500.



Press Contact
Ann Bardsley

Sorenson Communications

801-287-9400

abardsley@sorenson.com

About Sorenson Communications, LLC

Sorenson Communications, LLC ( www.svrs.com) connects people by delivering the world’s most trusted service and innovative products for the Deaf, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.



Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer.
For information on toll-free numbering, please visit
www.svrs.com/tollfree.

January 4, 2019

Record Number of ASL Interpreters Receive Sorenson Communications-Sponsored Instruction

SALT LAKE CITY – (Jan. 4, 2019) In 2018, Sorenson Communications, LLC provided 18,000 hours of instruction to more than 6,000 American Sign Language (ASL) community and video interpreters. Interpreters who qualified received 1,839 continuing education units (CEUs), which are required to maintain professional certification status and to continue to work as professional ASL interpreters.

Programming was provided by Sorenson’s Interpreter Education and Professional Development (IEPD) instructors, who offered 36 different webinar topics related to interpreting skills, self-care, power and privilege, linguistics and ASL, as well as specialized workshops for tri-lingual interpreters. In addition, Sorenson sponsored more than 600 interpreting webinars, individualized language mentoring, small group mentoring discussions, and eLearning.

Sorenson supported local communities by providing five community workshops held in the United States and Canada, with 284 interpreters attending. As in past years, CEU workshop registration fees were donated to local communities and Deaf groups, including schools, youth camps, sports and senior clubs and interpreter organizations.

During 2018, 84 heritage language users – bilingual hearing participants raised with one or more Deaf parents – participated in programs that prepared them to become community or Video Relay Service (VRS) interpreters. Sorenson also initiated a Deaf Interpreter Academy to raise awareness of best practices in Deaf interpreter teaming and to create opportunities to foster Deaf interpreter development throughout North America.

“As the largest private employer of ASL interpreters in the U.S., Sorenson is dedicated to supporting the communication needs of the Deaf community,” notes Stephanie Criner, executive director of Sorenson’s IEPD team.”

Criner adds, “Our goal is to provide accurate and meaningful interpretation for the Deaf community. When interpreters’ skills are refined, the overall quality of ASL interpreting is elevated. We are committed to providing interpreters with opportunities to receive training, education, and professional development while, at the same time, earning required CEUs to maintain their professional certification status. The instruction also provides a way for interpreters to give back to the community.”

About Sorenson Communications, LLC

Sorenson Communications, LLC (www.sorensonvrs.com) connects people by delivering the world’s most trusted service and innovative products for the Deaf, which include Sorenson Video Relay Service (VRS®), the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson is the leading provider of Video Relay Service.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

November 20, 2018

Sorenson Reflex Video Delivers an Even More Reliable VRS Experience

SALT LAKE CITY – (Nov. 20, 2018) Today, Sorenson Communications, LLC announced Sorenson Reflex Video (SRV), a new technology that dramatically reduces communication interruptions and improves video quality on calls using Sorenson Video Relay Service® (SVRS®) – the service that empowers Deaf and hearing callers to converse, each in their preferred language – American Sign Language (ASL) or spoken English or Spanish.

SVRS callers with weak internet connectivity occasionally experience internet conditions that cause video data “loss” between sending and receiving Sorenson videophones (VPs) or ntouch® devices. SRV identifies and resends the lost data to the receiving VP, resulting in a clearer and more dependable video experience for SVRS callers.

“Sorenson Reflex Video provides an error resilience mechanism that enables recovery of lost media data, providing callers with the best video possible under adverse network conditions. With SRV, callers will enjoy a smoother, more stable connection that is clearer throughout each call,” notes Isaac Roach, Sorenson vice president of engineering. “Clear communication is the best communication. Sorenson Reflex Video is another example of how we’re always innovating for our community.”

SRV is included in Sorenson’s latest ntouch versions 1.3 for ntouch VP2 and on 8.6 on ntouch for iOS, Android™, Mac® and PC. To experience the best video quality in the industry, visit the app store. For more information, visit www.sorensonvrs.com/ntouchfeatures.

Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson, Sorenson Communications, LLC and their subsidiaries and affiliates are unrelated to, and unaffiliated with, Sorenson Media, Inc.

October 19, 2018

Sorenson Holdings Announces Planned Refinancing of Existing Indebtedness from the Proceeds of a Term Loan

SALT LAKE CITY – (Oct. 19, 2018) Utah-based Sorenson Holdings, LLC (“Sorenson”) today announced that it intends to pursue a new senior secured loan financing for the purpose of refinancing certain debt of Sorenson and its wholly owned subsidiary, Sorenson Communications, LLC (“SCL”), which may include Sorenson’s Senior Unsecured Notes due 2021, SCL’s Senior Secured Second Lien Notes due 2020 and the loans outstanding under SCL’s First Lien Credit Agreement dated as of April 30, 2014, as amended. There can be no assurance that the refinancing will be completed or as to its timing.

For further information, please contact:

Ann Bardsley
Director of Public Relations
Sorenson Holdings, LLC
801-287-9897
abardsley@sorenson.com



Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices. Sorenson, Sorenson Communications, LLC and their subsidiaries and affiliates are unrelated to, and unaffiliated with, Sorenson Media, Inc.

CaptionCall, LLC
CaptionCall, LLC (www.captioncall.com) is another innovative solution from Sorenson Holdings, the worldwide leader in telecommunication relay services. Sorenson has been offering technology and services for assistive communications since 1995. CaptionCall is a revolutionary phone for anyone experiencing hearing loss that keeps them from using the phone effectively. CaptionCall offers amplification and superb sound quality while displaying smooth-scrolling captions of what callers say on a large, easy-to-read screen. CaptionCall helps people with hearing loss stay socially connected for a longer, happier, healthier life.

Cautionary Statement
This press release is for information purposes only and does not constitute a prospectus or any offer to sell or the solicitation of an offer to buy any security in the United States of America or in any other jurisdiction. Securities may not be offered or sold in the United States of America absent registration or an exemption from registration under the U.S. Securities Act of 1933, as amended (the “Securities Act”). No indebtedness incurred in connection with the refinancing referred to above will be registered under the Securities Act.

Forward Looking Statements
This press release may include “forward looking statements” within the meaning of Section 27A of the Securities Act and Section 21E of the Securities Exchange Act of 1934, as amended. These forward looking statements can be identified by the use of forward looking terminology, including the terms ‘‘believes,’’ ‘‘estimates,’’ ‘‘anticipates,’’ ‘‘expects,’’ ‘‘intends,’’ ‘‘may,’’ ‘‘will’’ or ‘‘should’’ or, in each case, their negative, or other variations or comparable terminology. These forward looking statements include all matters that are not historical facts and include statements regarding Sorenson’s intentions, beliefs or current expectations concerning, among other things, Sorenson’s results of operations, financial condition, liquidity, prospects, growth, strategies and the industry in which it operates. By their nature, forward looking statements involve risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. Readers are cautioned that forward looking statements are not guarantees of future performance and that Sorenson’s actual results of operations, financial condition and liquidity, and the development of the industry in which it operates may differ materially from those made in or suggested by the forward looking statements contained in this press release. In addition, even if Sorenson’s results of operations, financial condition and liquidity, and the development of the industry in which Sorenson operates are consistent with the forward looking statements contained in this press release, those results or developments may not be indicative of results or developments in subsequent periods. Given these risks and uncertainties, you should not rely on forward looking statements as a prediction of actual results.

August 24, 2018

MJ Bienvenu Honored as Friend of Sorenson Communications

SALT LAKE CITY – (Aug. 24, 2018) Utah-based Sorenson Communications, LLC has named MJ Bienvenu, world-renowned American Sign Language (ASL) educator and Gallaudet professor, a “Friend of Sorenson Communications.” The award was presented to Bienvenu for her many years of passionate leadership and dedicated work in and on behalf of the Deaf community. Bienvenu received the honor after her keynote presentation at a Sorenson management meeting recently held in Salt Lake City.

“Since Sorenson’s founding, MJ has supported our efforts to provide innovative communication technologies and quality ASL interpreting for Deaf people,” noted Chris Wakeland, Sorenson’s Chief People Officer. “We are indebted to MJ for her many years of support, guidance and friendship.”

Bienvenu reflected on historical methods of communication between Deaf and hearing people and noted that those methods – writing, faxing and using teletypewriters – relied on English, a second language for most Deaf people.

That changed in 2003, Bienvenu said, with the introduction of the Sorenson videophone and Sorenson Video Relay Service® (SVRS®). For the first time, Video Relay Service (VRS) connected Deaf and hearing callers in real-time and gave each the option of conversing in their preferred language – ASL and spoken English or spoken Spanish. This was a “tipping point” in the Deaf world – “a dream finally realized,” she said.

Bienvenu reported that over the years, technologies, sponsorships and organizations – many of them offered by Sorenson – have benefitted the Deaf community. However, challenges still exist. She inspired the leaders to respond to the need for federal regulation, continued innovation in Deaf technologies, fluency and flexibility among VRS and community interpreters, the use of Certified Deaf Interpreters, increased number of Deaf executives and the growth of Sorenson Community Interpreting Services – all while working in a “Deaf way.”

Bienvenu inspired and renewed excitement among the Sorenson leaders. “Growth is forever,” she said, and with success, the realization of these goals will lead to greater independence, access, equity and equality for all people.

Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices.

May 25, 2018

Sorenson Holdings, LLC Announces New Executive Leadership

SALT LAKE CITY – (May 25, 2018) Today, the Board of Directors of Sorenson Holdings, LLC and its operating entities, SVRS and CaptionCall, announced the appointment of R. Scott Wood as Chief Executive Officer (CEO). Wood has served as Sorenson Holdings’ legal counsel since May 2015. He will succeed current CEO Scott K. Sorensen, who will leave the company on May 31 to pursue new career opportunities.

“Scott Sorensen and the executive team have placed the company in its strongest position ever – financially, operationally and strategically,” noted Wood. “I am honored to assume this new role.”

Since May 2015 and as Sorenson Holdings legal counsel, Wood has directed all legal matters for the company, including corporate structuring and financing, intellectual property strategy and protection, regulatory compliance, employee and labor matters, litigation and dispute resolution and has coordinated Board relations.

From 2009 to 2014, Wood was general counsel at Holiday Retirement, then the nation’s largest supplier of independent living services, with more than 300 locations, 13,000 employees, 42,000 residents and more than $1.2 billion in annual revenues. Prior to Holiday Retirement, as general counsel, Wood took Golfsmith, a nationwide golf and tennis retailer, through an initial public offering on the Nasdaq stock exchange. Earlier in his career, Wood was in private practice in Salt Lake City and was associate general counsel at Franklin Covey Co.

“The Board is thrilled that Scott Wood will become Sorenson’s new Chief Executive Officer. We’ve selected a strong leader at a time when Sorenson is in a very strong position,” said Chairman of the Board Jim Continenza. “Scott is uniquely positioned to understand and drive the company’s growth strategy, its regulatory compliance and lead the team to ensure Sorenson’s success in the future.”

Wood said, “I joined Sorenson because I wanted to be part of a mission-driven company, one that provides valuable services and industry-leading products that improve people’s lives. We will continue to focus on strong business fundamentals and operational excellence as we honor our commitment to deliver world-class service to our customers.”

In addition, the Board also named Grant A. Beckmann Chief Operating Officer of SVRS and Jason P. Dunn as Chief Operating Officer of CaptionCall.

Since 2010, Beckmann has led product development teams in launching the ntouch® and ntouch VP2 videophones as well as ntouch software for iOS®, Mac®, Windows® and Android™. Beckmann and his teams have worked passionately to ensure advances in technology are used to enhance the overall SVRS experience for both customers and interpreters.

Dunn joined SVRS in 2004 and has, since then, directed operations for SVRS, SIPRelay, SVRS Canada and CaptionCall. Dunn has been responsible for hiring, training and managing thousands of employees to ensure the companies deliver the nation’s highest-quality communication services for the Deaf and hard-of-hearing.

Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices.

CaptionCall, LLC
CaptionCall, LLC (www.captioncall.com) is another innovative solution from Sorenson Holdings, the worldwide leader in telecommunication relay services. Sorenson has been offering technology and services for assistive communications since 1995. CaptionCall is a revolutionary phone for anyone experiencing hearing loss that keeps them from using the phone effectively. CaptionCall offers amplification and superb sound quality while displaying smooth-scrolling captions of what callers say on a large, easy-to-read screen. CaptionCall helps people with hearing loss stay socially connected for a longer, happier, healthier life.

The trademarks used herein are property of their respective owners. Android is a trademark of Google LLC.

March 15, 2018

Sorenson Communications Announces St. Augustine Video Relay Service Interpreting Center

SVRS centers support real-time communication between Deaf people who use sign language and hearing people

SALT LAKE CITY (March 15, 2018) — Today, Sorenson Communications, LLC announced the opening of a new Sorenson Video Relay Service® (SVRS®) interpreting center in St. Augustine, Fla. As the leading provider of Video Relay Service (VRS), Sorenson operates more than 100 SVRS interpreting centers in major cities throughout the U.S. and Canada.

“Opening the St. Augustine center provides increased access to professional interpreters who relay conversations between Deaf and hearing people, each in their preferred language – either American Sign Language (ASL) or spoken English or spoken Spanish,” notes Laura Hartness, SVRS vice president of interpreting. “Opening this center is another way Sorenson shows its commitment to the Deaf community.”

Lance Pickett, SVRS marketing vice president, adds, “Sorenson Communications is dedicated to providing the best-possible SVRS experience for Deaf and hearing callers. Each SVRS interpreting center is staffed with the highest-quality interpreters —professionals who are dedicated to providing excellent interpreting for every call.”

SVRS empowers Deaf people who use ASL to place video relay calls with hearing people, 24/7, through a qualified ASL interpreter. To place a relay call, a Deaf caller uses a videophone, a mobile device or computer, a high-speed internet connection and a standard TV. When a Deaf caller calls a hearing person, an ASL interpreter, located in an interpreting center, appears on the screen. The Deaf caller signs to the interpreter, who is fluent in ASL and spoken English. The interpreter then speaks the message to the hearing recipient. The hearing caller responds and the interpreter signs the message back to the Deaf person, thus “relaying” the conversation between them.

SVRS, a service paid for by the U.S. government’s Telecommunications Relay Service fund, closely simulates a conversation between two hearing people, something the Americans with Disabilities Act (ADA) calls “functional equivalency.” Title IV of the ADA mandates access to functionally-equivalent communication for Deaf people.The content could not be found.

February 7, 2018

More than 5,000 ASL Interpreters Attended Sorenson Communications-Sponsored Educational Events in 2017

SALT LAKE CITY – (Feb. 7, 2018) Last year, Sorenson Communications, LLC sponsored educational programs that were attended by more than 5,000 American Sign Language (ASL) community and video interpreters (VIs). Those who qualified and attended were awarded 1,321 continuing education units (CEUs), totaling 13,221 contact hours of instruction. CEUs enable interpreters to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

Since many ASL interpreters perform both VRS and community interpreting work, when Sorenson interpreters’ skills are strengthened, so is the overall quality of community interpreting. In 2017, Sorenson offered a variety of programs to keep pace with the most current training. These programs included community events, webinars, self-paced eLearning activities, mentoring experiences and community and internal workshops.

Stephanie Criner, VRS professional training and development education director, notes, “Sorenson Communications is committed to lifelong learning and growth for the entire interpreting industry. As the largest private employer of sign language interpreters in the U.S., we provide training opportunities that are unparalleled in our industry.”

Last year, Sorenson sponsored 13 community workshops, open to both Sorenson and community interpreters, which raised funds for local Deaf organizations. Nearly 400 webinars and workshops were provided to Sorenson interpreters. In addition, many Sorenson video interpreters participated in Sorenson’s Language Mentoring Program, which pairs VIs with a Deaf interpreter/ASL coach to refine interpreting skills. This year a new, group mentoring approach was offered that brought together small groups of interpreters from the U.S. and Canada to participate in focused ASL dialogues on specialized topics, such as banking, Social Security, sports and weather.

“As the largest private employer of ASL interpreters in the U.S., Sorenson is committed to supporting the communication needs of the Deaf community,” notes Laura Hartness, Sorenson Communications vice president of interpreting. “To provide accurate and meaningful interpretation for our Deaf SVRS customers, we offer Sorenson video and community interpreters opportunities to receive training, education and professional development while simultaneously earning required CEUs to maintain their professional certification status.”The content could not be found.

June 13, 2017

SVRS Introduces the ntouch VP2 Videophone to Austin

SALT LAKE CITY – (June 13, 2017) Sorenson Communications, LLC, the company that revolutionized communication for Deaf people, will host an event in Austin, Texas on June 20 to celebrate its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at ZACH Theatre Complex, Topfer Theatre, 202 S. Lamar Blvd., in Austin, Texas. Guests will enjoy free parking and refreshments provided by Dagar’s and Austin-based Deaf caterers Crepe Crazy and That Specialty Cake Company. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting vp2austin.eventfarm.com.

With the ntouch VP2 videophone’s updated technology, Deaf callers can enjoy a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and the much-anticipated Group Call, which gives callers the option to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • Screensaver options
  • A new look and feel with a redesigned user interface
  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®

“SVRS engineers used feedback from the Deaf community to design the new ntouch VP2 videophone,” notes Scott K. Sorensen, CEO of SVRS. “Coupled with innovative and leading-edge technology, the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers.”

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. “Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers’ comments.”

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

May 22, 2017

ADA-Required Interpreting Services Now Available Throughout the United States

SALT LAKE CITY – (May 22, 2017) Sorenson Community Interpreting Services (SCIS) is now providing onsite, in-person sign language interpreting services to U.S. businesses, medical practices, schools and other organizations that employ or serve members of the Deaf community. SCIS facilitates communication between Deaf and hearing people and customizes the communication by matching sign language interpreters’ skills and expertise to each interpreting job – whether the request is for a medical appointment, legal consultation, training seminar or performance review.

Agencies and most businesses are required by law to provide American Sign Language (ASL) interpreters to Deaf people in nearly every setting. The landmark 1990 Americans with Disabilities Act (ADA) requires this accommodation. Providing interpreters ensures that Deaf employees and Deaf customers have the same access to communication and information available to every other coworker or patron.

Sorenson is the leading provider of Video Relay Service and the company that revolutionized telephone communication for Deaf people. Since 2003, Sorenson VRS® (SVRS®), has been breaking down communication barriers between Deaf and hearing people. Paramount to its success has been SVRS’ commitment to interpreter excellence, which includes hiring and retaining the most talented interpreters in the industry and providing them with ongoing, comprehensive mentoring and training.

SCIS National Director of Community Interpreting Joshua Penise notes, “As the largest private employer of sign language interpreters in the U.S., Sorenson has the most experienced, skilled and diverse interpreter base in the industry. We are now making these professional interpreters available to the public. With more than 100 interpreting centers, Sorenson’s unmatched reach and resources provide customers with a seamless experience across multiple geographies.”

SCIS interpreters must pass a rigorous skills assessment, drug screening and a criminal background check. Interpreter performance is continually monitored by field experts to ensure a high-quality and consistent client experience. Interpreters who are approved to work in a medical environment have completed specific medical training and must comply with yearly flu vaccination and TB test requirements.

Scheduling an interpreter is easy and can be done 24/7/365 by calling 800-659-4783, emailing communityinterpreting@sorenson.com or in ASL by calling videophone number 844-720-1891.

March 31, 2017

ASL Animated BuzzStickers Released to Public

BuzzStickers commemorate 15-year anniversary of first videophone for the Deaf

SALT LAKE CITY – (March 31, 2017) Today, Sorenson Communications, LLC (“SVRS”), the leading provider of Video Relay Service (VRS) and the company that revolutionized communication for Deaf people, introduced BuzzStickers, American Sign Language (ASL) animated stickers for iOS®. Similar in use to emoticons, BuzzStickers are ASL signs and expressions that can be sent in a text or used alone as a picture. Examples include ASL signs for “call me,” “jaw drop” and “I love you.”

BuzzStickers are available to everyone at no cost in the Apple® App Store.

Lance Pickett, Sorenson vice president of marketing, notes the 15 stickers are just one way of showing appreciation to all those involved in Sorenson’s history – Deaf and hearing users of the technology and the interpreters who powered Sorenson VRS® (SVRS®) for 15 years, since the introduction of Sorenson’s first videophone, the VP-100®.

“In the early days of SVRS, customer use and feedback was especially important – it was a catalyst for the creation of subsequent products, including the VP-200®, ntouch® VP and, now, the ntouch® VP2 videophone. Our customer-testers and their contributions were – and still are, critical to our success,” Pickett says. “We created our videophones as a community and, because of that shared collaboration, Sorenson is the heartbeat of communication within the Deaf and ASL communities. Because of our customers’ support, our vision continues.”

BuzzStickers were designed by well-known “That Deaf Guy” cartoonist Matt Daigle and animated by SVRS studio producer Sean Benson.

Once the BuzzStickers app is downloaded from the Apple App Store, users simply start a text message, tap on a BuzzSticker and send.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

March 22, 2017

Hearing, Speech & Deaf Center is First in Washington State to Offer ASL Videophone Tree for Deaf Callers

Sorenson Communications Offers New Technology with Sorenson Bridge

SALT LAKE CITY – (March 22, 2017) Hearing, Speech & Deaf Center (HSDC) is Washington state’s first organization to employ Sorenson Bridge, a new technology by Sorenson Communications, LLC (“SVRS”) that lets Deaf and hard-of-hearing callers choose options from an American Sign Language (ASL) menu. Using a videophone, HSDC’s callers can contact the appropriate HSDC staff through the menu. The technology is designed specifically for ASL users.

HSDC Executive Director Lindsay Klarman notes that implementing Sorenson Bridge is one more way for the agency to meet client needs. “With Bridge, HSDC offers Deaf callers a way to receive communication in the language most Deaf people prefer – ASL. Using Bridge is enhancing the way we are doing business because we are establishing greater rapport with those we serve.”

Last year, HSDC’s Deaf & Hard of Hearing Services department served 3,595 clients. Ariele Belo, the director of Deaf & Hard of Hearing Services, said, “I am excited for this new technology to allow people to connect directly to different departments in HSDC using ASL.”

Until the introduction of Sorenson Bridge, Deaf callers who phoned organizations had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. With Sorenson Bridge, callers can select the intended call recipient or department through the use of a keypad.

Sorenson Bridge technology was created by SVRS, a Video Relay Service (VRS) company that has revolutionized communication for Deaf people. SVRS® empowers Deaf and hearing callers to place phone calls and seamlessly communicate in real time – each in their preferred language.

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

March 16, 2017

SVRS Celebrates Newest Videophone for Deaf Callers – the ntouch VP2

Salt Lake City – (March 16, 2017) Sorenson Communications, LLC (“SVRS”), the company that revolutionized communication for Deaf people, will host an event in Los Angeles on March 22 to introduce its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at Eava, 3355 N. Eastern Ave., in Los Angeles. Guests will enjoy free valet parking and refreshments provided by L.A.-based Deaf caterer Big Mango. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting https://vp2partyla.eventfarm.com.

With updated technology, the ntouch VP2 videophone offers Deaf callers a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and Group Call, which allows a caller to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®
  • A new look and feel with a redesigned user interface
  • Screensaver options

“Using the Deaf community’s feedback, SVRS engineers envisioned a new videophone using innovative and leading-edge technology,” notes Scott K. Sorensen, CEO of SVRS. “This means the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers.”

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. “Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers’ comments.”

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC (“SVRS”)
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company’s offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

January 25, 2017

Sorenson Communications, LLC Introduces the First ASL Phone Tree for Deaf People

Users Can Now Choose from Functionally-Equivalent Phone Extension Options

SALT LAKE CITY – (Jan. 25, 2017) Today, Sorenson Communications, LLC, the company that revolutionized Video Relay Service (VRS) communication for Deaf people, introduced Sorenson Bridge, the first videophone tree designed specifically for users of American Sign Language (ASL).

Sorenson Bridge and its patented technologies were created as a way for schools, agencies, businesses and organizations that serve the Deaf to efficiently communicate in ASL, enhance the way they conduct business and strengthen the Deaf communities they serve. Sorenson works with these organizations to customize a phone tree menu for each organization’s unique needs.

Until the introduction of Sorenson Bridge, Deaf callers had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. Now, with Sorenson Bridge, callers see and choose from video menus shown in ASL. Through the use of a keypad, callers select the option of the intended call recipient or department. For example, a caller may choose tech support, a receptionist or the accounting department from the visual phone tree menu. As ASL is the native language for most Deaf people, the visual phone tree is a welcome and empowering technology.

As a part of testing, Sorenson implemented Sorenson Bridge at the Indiana School for the Deaf (ISD) and worked alongside ISD to customize a menu that would be convenient and intuitive for Deaf parents and vendors who called the school.

ISD superintendent and CEO David Geeslin says, “Sorenson is a dream partner when it comes to collaboration for the benefit of students. ISD parents and staff who have made a call through Sorenson Bridge have remarked they can sense the positive energy of our students and staff and the values of Sorenson in supporting our educational endeavor for our students.”

Geeslin adds, “When Sorenson offered ISD the Sorenson Bridge concept, we saw this as a perfect opportunity to bridge students’ current knowledge and experience with real world interactions. In the past, often a child would make a call and then face the new and strange experience of the Video Relay Service (VRS) interpreter explaining a phone tree. But now, with Sorenson Bridge at ISD, our students can call us and see the phone tree flowchart and learn to use it well. Eventually, they will make a call through Sorenson to a public company and see the phone tree flowchart. They will know what to do because they will have experienced this approach in ISD’s barrier-free environment.”

Stephanie Mathis, executive director of the Sego Lily Center for the Abused Deaf, says, “Sorenson Bridge is key to providing immediate services for victims and survivors in crisis and dangerous situations. The phone tree feature empowers Deaf victims to choose whom to contact and which information they need to obtain safety. Sorenson Bridge also empowers Sego Lily staff to provide comprehensive and accessible services to Deaf victims of all ages in Utah. Sego Lily looks forward to continued partnership with Sorenson Communications in working together to keep our Deaf Community safe!”

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

January 11, 2017

In 2016, More than 5,000 ASL Interpreters Attended Sorenson Communications-Sponsored Workshops and Webinars

SALT LAKE CITY – (Jan. 11, 2017) Last year, Sorenson Communications, LLC sponsored more than 500 interpreting workshops that were attended by more than 5,000 American Sign Language (ASL) community and video interpreters (VIs). Those who attended and qualified were awarded 14,000 Continuing Education Units (CEUs), totaling nearly 2,000 contact hours of instruction. CEUs enable VIs to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

As the largest employer of ASL interpreters in the U.S., Sorenson provides ongoing training for Sorenson employees to sharpen their skills and keep pace with the most current training while simultaneously earning CEUs needed to maintain professional certification status.

“Sorenson is committed to supporting the communication needs of the Deaf community,” notes Chris Wakeland, Sorenson Communications vice president of interpreting. “In an effort to provide the best-possible interpreting and technology experience for our Deaf SVRS customers, Sorenson offers opportunities for interpreters to enhance their skills through diverse training, educational and professional development opportunities.

“Since many ASL interpreters perform both VRS and community interpreting work, when Sorenson interpreters’ skills are strengthened, so is the overall quality of community interpreting,” says Wakeland.

According to Amy Kalmus, Sorenson Communications director of professional development and training, “In 2017, the professional development and training department looks forward to adding more training and development opportunities that include eLearning and self-paced modules, workshops and webinars focusing on an array of topics that support the learning for interpreters working in the VRS setting.”

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

December 1, 2016

Sorenson Communications Announces Newest Videophone for Deaf Callers – the ntouch VP2

Washington, D.C. – (Dec. 1, 2016) Sorenson Communications, LLC, the company that revolutionized communication for people who are Deaf, announces its newest innovation: the ntouch® VP2 videophone. With updated technology, the new videophone offers Deaf callers a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and Group Call, which allows a caller to include up to four people in one videophone call. As with all previous Sorenson videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®
  • A new look and feel with a redesigned user interface
  • Screensaver options

“We are pleased to introduce the much-anticipated ntouch VP2,” notes Scott K. Sorensen, CEO of Sorenson Communications. “With the Deaf community’s feedback, our engineers re-imagined the videophone using the most current technology to provide the best-possible Video Relay Service experience for our valued Sorenson customers.”

Ann Marie Oester, an ntouch VP2 beta tester, says, “I like all of the features of the new VP, especially the new remote control and auto-focus. I like the Wi-Fi and being able to connect where I am. The Bluetooth keyboard lets me share text with the interpreter. With Group Call, everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on my and other customers’ comments.”

Sorenson will unveil the ntouch VP2 tonight at a launch event near Gallaudet University, the world’s premier university for people who are Deaf.

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

November 21, 2016

The Salt Lake Tribune Names Sorenson Communications a Winner of the Utah 2016 Top Workplaces Award

SALT LAKE CITY – (Nov. 21, 2016) Sorenson Communications, LLC has been awarded a 2016 Top Workplaces honor by The Salt Lake Tribune. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including alignment, execution and connection.

The Sorenson Video Relay Service® (SVRS®) division of Sorenson Communications, the leading provider of Video Relay Service for Deaf people who use sign language to communicate, employs more than 400 workers in Utah and more than 5,000 nationwide.

Last summer, all Utah-based Sorenson employees were invited to participate in a WorkplaceDynamics employee feedback survey. WorkplaceDynamics administered the survey and created the list of top-ranking organizations.

“We are honored to be named a Top Workplace in Utah,” says Scott Sorensen, CEO of Sorenson Communications. “Receiving this award is especially meaningful as it is a direct result of valued employees’ honest feedback. We are receiving this honor because of them.”

Doug Claffey, CEO of WorkplaceDynamics, notes, “The Top Workplaces award is not a popularity contest. Oftentimes, people assume it’s all about fancy perks and benefits. To be a Top Workplace, organizations must meet our strict standards for organizational health. Time and time again, our research has proven that what is most important to employees is a strong belief in where the organization is headed, how it is going to get there and the feeling that everyone is in it together. Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”

Chad Bergeson, Sorenson director of human resources, says, “We are very pleased to be named a winner. Sorenson is committed to continually improving its workplace, and these results will help us identify our strengths and guide us into areas for improvement.”

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

About WorkplaceDynamics, LLC
Headquartered in Exton, Pa., WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign – a program it conducts in partnership with more than 40 prestigious media partners across the United States. WorkplaceDynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

September 30, 2016

Gallaudet University Names Room after Beloved Deaf Community Leader

WASHINGTON, D.C. – (Sept. 30, 2016) Last night, Gallaudet University honored Ronald C. Burdett for his many contributions to the Deaf community by naming a campus room after the alumnus – the “Ron Burdett, ‘70, Seminar Room.” Academic leaders, colleagues and community members were on hand to congratulate Burdett, a prominent member of the Deaf community and Sorenson Communications, LLC vice president of community relations.

Gallaudet President Roberta J. Cordano said, “Ron is an inspiration to us all. With this dedication, we honor his many accomplishments as an educator and administrator, including his years as a senior leader responsible for outreach with Sorenson. Ron embodies advocacy, equality, and inclusion and is and has long been a role model for our emerging deaf and hard of hearing leaders.”

Sorenson Communications, LLC Chief Executive Officer Scott Sorensen noted, “Ron’s contributions to the Deaf community are expansive – in his academic career, in his advocacy for functional equivalence in communication technologies and in the charitable work he has performed in each community in which he has lived. We are so proud of him. He has made all the difference at Sorenson, and we are honored to have him as a friend and colleague.”

Over the past decade, Burdett built and maintained positive relationships with key organizations within the Deaf community, including the Federal Communications Commission (FCC) and other government and Deaf agencies to ensure that Sorenson Video Relay Services® (SVRS®) met the necessary FCC mandates to benefit the Deaf community. Burdett attended more than 350 community gatherings in more than 150 cities – some in rural towns, some in populated areas. He shared important information about new communication technologies and services at Deaf-sponsored expos, schools, town halls and in peoples’ homes.

Burdett graduated from Gallaudet with a degree in computer studies and a minor in business administration. He later earned a master’s degree in special education and rehabilitation from California State University, Northridge. After graduating from Gallaudet, Burdett worked for Pacific Gas and Electric Company, Stanford University and Ohlone College, in Fremont, Calif. At Ohlone, he was dean of deaf studies and special services. Burdett served as president of the California Association Post-Education of the Disabled, which oversaw 107 community colleges, eight California state universities and three universities of California.

After retiring from Ohlone in May 2004, Burdett moved to St. George, Utah, where he became director of the Southern Utah Deaf and Hard-of-Hearing Program under the state Division of Services to the Deaf and Hard-of-Hearing.

In 2006, Burdett joined Sorenson Communications, LLC. “I have many stories about how being able to communicate in our own native language – American Sign Language, has made our lives better. I have loved it. I am so lucky!” he says.

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

About Gallaudet University
Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

March 23, 2016

Sorenson Holdings, LLC Announces Changes in Executive Leadership

SALT LAKE CITY – (March 23, 2016) Yesterday, Sorenson Holdings, LLC, the parent company of Sorenson Communications® and CaptionCall®, announced its board of managers has appointed Scott Sorensen as acting chief executive officer (CEO) of both companies. Sorensen recently served as chief financial officer (CFO) of both companies and chief operating officer (COO) of Sorenson Communications. As CEO, Sorensen succeeds Pat Nola, who is leaving the company to pursue personal interests.

“There is no better person to lead the company at this time than Scott Sorensen,” said James V. Continenza, chairman of the board of managers of the company. “In Scott, we have a proven leader with deep operational and financial experience who can lead the company in this time of transition and growth. As chairman, I look forward to being actively engaged with Sorenson and CaptionCall and supporting Scott in his new role.”

“I am honored and excited to lead Sorenson and CaptionCall – two companies that have truly revolutionized communication services for the deaf and hard-of-hearing. Pat Nola has put together two phenomenal organizations with a workforce of creative, dedicated and talented people who make a difference daily in the lives of our customers. I am thrilled to build on the base that Pat prepared and work with the board and management team to take us to the next level,” said Sorensen.

Sorensen, 54, holds a bachelor of science degree from the University of Utah (1986) and a master of business administration from Harvard Business School (1990). Sorensen has held the position of CFO of the company since August 2007. Previously, Sorensen was CFO of Headwaters, Inc., from October 2005 to August 2007. Prior to joining Headwaters, Sorensen was the vice president and CFO of Hillenbrand Industries, Inc., a manufacturer and provider of products and services for the health care and funeral services industries, from March 2001 until October 2005. Earlier in his career, Sorensen worked at McKinsey & Company, Westinghouse Electric Company, LLC and Huntsman International, LLC.

Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communication products and services for the deaf. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® or Android™ tablet into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

CaptionCall CaptionCall® (www.captioncall.com) is another innovative solution from Sorenson Communications, the worldwide leader in telecommunication relay services. Sorenson has been offering technology and services for assistive communications since 1995. CaptionCall is a revolutionary phone for anyone with hearing loss. CaptionCall offers amplification and superb sound quality while displaying smooth-scrolling captions of what callers say on a large, easy-to-read screen. It enables people to use the phone again with confidence.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

March 15, 2016

Sorenson Communications’ Deaf History Month Profiles Today’s Leaders

SALT LAKE CITY (March 15, 2016) — Today, Sorenson Communications launched its online “Deaf History Month” celebration at www.svrs.com/dhm_march_2016. The online information and entertainment, focused on the Deaf community and produced by Sorenson, is available at no cost to anyone who has access to a computer.

This year, Sorenson, the leading provider of Video Relay Service (VRS) for deaf people who use sign language to communicate, will spotlight Deaf leaders. They include Howard Rosenblum, National Association of the Deaf CEO, Bridgetta Bourne-Firl, Deaf President Now movement leader, and Eric LeFors, Florida School for the Deaf and Blind (FSDB) head coach and Deaf Digest’s 2013 Coach of the Year. In addition, Deaf History Month will feature Jomar Figueroa, FSDB student-athlete and Junior NAD leader, and a special “Deaf Perspective” featuring Linsay Darnall, Jr., owner of Darnall Consulting and co-founder of the Nebraska Deaf Heritage Museum and Cultural Center.

“Each March, Sorenson posts an online Deaf History Month celebration. And each September, we post an online Deaf Awareness Month celebration. These websites present insight into Deaf stories, folklore, culture, history and American Sign Language as well as other attributes that uniquely define the Deaf experience,” notes Ron Burdett, Sorenson vice president of community relations. “This year, we think viewers will find the stories of Deaf leaders – and how they are changing the world, informative and inspiring.”

Last year’s Deaf History Month website featured stories about audism and Deaf artists. That site can be viewed at www.svrs.com/dhm_march_2015.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010.

Past Deaf Awareness Month celebrations can be accessed by visiting the following websites:

About Sorenson Communications

Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

January 11, 2016

Nearly 4,700 ASL Interpreters Attend Sorenson Communications-Sponsored Workshops

SALT LAKE CITY – (Jan. 11, 2016) In 2015, Sorenson Communications® sponsored more than 700 interpreting workshops that were attended by nearly 4,700 American Sign Language (ASL) video interpreters (VIs). Continuing Education Units (CEUs) were awarded to those who qualified, totaling more than 12,000 contact hours of instruction.

The largest employer of ASL interpreters in the U.S., Sorenson offers trainings to provide opportunities for Sorenson employees to hone their skills and stay abreast of the latest training while earning CEUs needed to maintain professional certification status. CEUs enable VIs to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

“In an effort to deliver the best technology and interpreting experience to our customers, Sorenson provides a variety of training, educational and professional development opportunities for interpreters employed by the company,” notes Chris Wakeland, Sorenson Communications vice president of interpreting. “By offering training to enhance their skills, we are not only bolstering our interpreters’ growth and development, but also supporting the communication needs of our deaf VRS customers.”

Sorenson is the leading Video Relay Service (VRS) provider for people who are deaf and who use sign language to communicate.

In 2016, Sorenson will begin offering more webinar-based workshops. VIs will be able to join trainings from anywhere there is an internet connection and then participate with fellow Sorenson VIs, who perform the same work in one of Sorenson’s 100-plus interpreting centers located throughout the country. Other professional development opportunities for Sorenson interpreters will continue to include e-learning and distance-based educational opportunities.

Amy Kalmus, Sorenson Communications director of professional development and training, says, “Since most ASL interpreters perform both VRS and community interpreting work, when we enhance the skills of interpreters who work for Sorenson, we are also providing more adept ASL interpreters for local communities.”

About Sorenson Communications

Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.

Press Materials

The latest press materials from Sorenson Communications are below.

Relay Call Flow Chart

Image of ntouch® VP2

SCIS Brochure

Deaf-to-Hearing Calling

Through Sorenson Video Relay Service® (SVRS®), Deaf and hearing people place and receive calls, each in their preferred language—sign language or spoken English or Spanish. 

Calls quickly connect to sign language interpreters who receive, interpret, and relay the calls between the two parties. Deaf callers use a Sorenson videophone and hearing callers use a standard telephone.

To request VRS-related b-roll video, complete the form at the bottom of the page

In The News

Learn more about Sorenson Communications throught recent press coverage.

April 29, 2020

Communication is the Foundation of Human Connection

Wavello allows a Deaf person, a hearing person, and an interpreter to all see each other on a Sorenson video relay call. You might ask why that’s important. Well, the American Sign Language (ASL) community also reads the emotion and tone of a conversation in facial expressions, gestures, and body language. So with Wavello, the Deaf are able to see the conversation as well.

ABC4 Good Things Utah, April 29, 2020. Posted with permission.

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October 3, 2016

Ron Burdett, ’70, Honored at Sorenson Naming Ceremony

On September 29, 2016, Gallaudet hosted an event in honor of Ron Burdett, ’70, as a room in the Sorenson Language and Communication Center (SLCC) was named after him – the Ron Burdett, ’70, Seminar Room, which is located on the second floor of the building. The announcement was made at a ceremony that took place in the SLCC atrium.

Burdett has worked at Sorenson Communications for a number of years and the company made a donation to Gallaudet in honor of Ron’s years of service.

At the ceremony, Burdett was recognized for his work as a professor and dean of Deaf Studies and Special Services at Ohlone College as well as for his service as president of the California Association for Post-Education of the Disabled (CAPED), which oversaw 107 community colleges, eight California state universities and three universities of California


Photos by Zhee Chatmon: Ron Burdett, ’70,
poses next to his honorary plaque.

Burdett and his wife, Joyanne, ’70,
at the naming ceremony.

Burdett unveils his honorary title above the
entryway to the room named after him, with
David Reekers, G-’06 and student Zoe
Rodriguez, who led the ceremony,
watching him.

President Cordano gives a speech at the
naming ceremony.

President Roberta J. Cordano gave opening remarks, honoring Burdett’s work as an alumnus of the University.

“I am so impressed at the turnout here and everything that you had invested in Sorenson,” said Cordano. “You are the face of Sorenson, and you obviously have given a lot to the deaf community. It means a great deal that a room in this building is being named after you.”

After retiring from Ohlone in May 2004, Burdett served as director of the Southern Utah Deaf and Hard of Hearing Programs under the state Division of Services to the Deaf and Hard-of-Hearing. In 2006, Burdett joined Sorenson Communications as vice president of Community Relations. Having served Sorenson for nearly 11 years, Burdett’s responsibilities include building and maintaining positive relationships with people and key organizations within the deaf community, as well as working extensively with the Federal Communications Commission (FCC) to ensure that Video Relay Services (VRS) are functionally equivalent to the communication technologies hearing people use and that VRS continues to benefit the deaf community.

Burdett often ran into heavy questioning from the FCC, asking why services for the deaf were more expensive compared to services for those with other disabilities.

“I had to emphasize that deaf people require ongoing service, with dedicated interpreters who are available to interpret at any time,” said Burdett. “I pointed out that, for example, wheelchair ramps or braille signs were a one-time expenditure, with occasional repairs or maintenance, but that deaf people required continuous access. Using that example with the FCC helped them to understand the necessity of VRS services.”

As a member of Sorenson Communications’ executive management team, Burdett provides a critical deaf perspective, a key component in Sorenson’s early and ongoing success as a market leader. Ron introduced Sorenson Video Relay Service® (SVRS®) to the deaf community, a culture he already understood and cherished, explaining how VRS technology worked for more than a decade.

Burdett traveled all over the United States to meet with deaf communities. On a pegboard of an U.S. map, he has kept track of where he has traveled for Sorenson by putting pins on cities he has visited.

“It is going to be difficult not working for Sorenson anymore when I retire at the end of this year,” said Burdett, adding that he plans to continue working for Sorenson on a part-time, contracted basis. “I just can’t keep away,” said Burdett, laughingly.

Burdett recognizes Gallaudet as a focal starting point of his leadership and success.

“Like so many students before and after me, Gallaudet offered me many opportunities to learn, lead and pursue my goals,” said Burdett. “Being immersed in the academic environment prepared me for my career, as well as extracurricular activities, where I met a diverse contingent of people. I didn’t know it then, but this really prepared me for my future community relations work at Sorenson Communications, through which I have met thousands of deaf people.”

“With his many accomplishments as an educator and administrator, to his years of outreach with Sorenson, Ron is an inspiration to us all,” said Cordano. “Ron embodies advocacy, equality, and inclusion and is a role model for our emerging deaf and hard of hearing leaders. Advancement for the deaf community hinges upon the dedicated efforts of many people like Ron. I wish him many years of health and happiness.”

At the event, Martin Price, ’90 and a colleague of Burdett, also recognized the inspiration that Burdett gave the community. “I saw how kids at schools you visited were enthralled with your humor and wisdom,” said Price. “You took customer concerns seriously and were persistent in showing your love to everyone.”

The ceremony was attended by Burdett’s friends and family members, who surprised him at the event. Former presidents Dr. I. King Jordan and Dr. Robert R. Davila were also in attendance.

Burdett is married to Joyanne Burdett, ’70, and lives in the St. George area of southern Utah.

By Andrew Greenman, ’10
Published on October 3, 2016
Reprinted with permission.

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October 27, 2015

MedStar Washington Hospital Center sets up new videophone booth for Deaf and Hard-of-Hearing patients

MedStar Washington Hospital Center has installed an innovative videophone booth for the Deaf and Hard-of-Hearing to communicate with others in real-time. The Sorenson Video Relay Service® (SVRS®) videophone allows those who use American Sign Language (ASL) to place phone calls through a sign language interpreter.

When a deaf caller dials the phone number of a hearing person, the ASL interpreter appears on the video screen and relays the conversation between the two participants. Making this technology available helps Deaf and Hard-of-Hearing people to communicate, each in their own native language. This is crucial when sharing important health information with their family and friends, or with other health care providers.

The Washington, D.C., region is home to a large concentration of the Deaf and Hard-of-Hearing community, and for patients like Michelle McAuliffe, eliminating communication barriers in health care settings makes a big difference.

“It was so comforting to know that when I came to MedStar Washington Hospital Center, I wasn’t going to have to worry about communicating,” said McAuliffe. “I knew I would have access to that communication every time I received care.”

The hospital’s dedicated videophone booth is located in the main hallway by the C/D elevators. Plus, portable iPads®, equipped with the SVRS software, are available for use.

“By providing this videophone technology, we can offer patients the choice to communicate with any hearing person outside of the hospital through a live, on-screen interpreter, 24 hours a day, seven days a week,” added Joshua Hughes, a Hospital Center staff sign language interpreter. “We are committed to ensuring the Deaf and Hard-of-Hearing have access to the same communication features as our hearing community.”

Currently, the Hospital Center utilizes two nationally certified interpreters, who are on-site and available to provide additional assistance to patients 24 hours a day.

Plans are in the works for additional videophones in the hospital. The videophone technology is regulated by the Federal Communications Commission, and is HIPAA compliant, ensuring calls are private and confidential.

Source: MedStar Washington Hospital Center

Reprinted with permission.

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September 24, 2015

Fairborn Center Offers Interpreters for the Hearing Impaired

“Now with sign language it’s very easy to communicate and it’s very quick and there’s much more equal access; it’s amazing,” Anna Cruz said through a translator.

Anna also says she loves to be able to sign in her natural language and at her own speed.

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January 3, 2015

Scouts Learn About Technology, Earn Merit Badge

Sorenson said the deaf person and the interpreter can see each other through video screens, and then the interpreter connects to the party the person who is deaf wants to call. The user signs their message, the interpreter sees it and then translates it into spoken English over the phone for the receiving party.

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March 28, 2014

New video phones allow deaf and hearing impaired travelers to make calls at Syracuse’s airport

Flight delays or cancellations can happen to anyone. For most people, learning about a cancelled flight at the airport means a quick phone call to the airline to reschedule- but if you are deaf or hard of hearing, that isn’t always possible. Syracuse’s airport now has an option for hearing impaired travelers. Two video phones have been installed at the airport by Sorenson Communications.

The video phones are free for those who are deaf and hard of hearing. Through live video, an interpreter sees their sign language and then signs back what the person they are calling is saying.

Sorensen district manager Jim Tourangeau demonstrated it to CNYCentral on Friday afternoon with help from an interpreter.

“We are very visual and we communicate through sign language and this video phone helps us communicate between deaf and hearing people,” said Tourangeau using sign language.

Aurora of Central New York, who helps people with vision and hearing disabilities, and the Disability Rights Clinic at the Syracuse University College of Law worked with the airport and Sorensen to bring the phones to Syracuse. SU law professor Michael Schwartz says the phones will be more efficient for the hearing impaired and raise awareness of visual communication.

“Someone can call, make a phone call immediately and not have to wait or ask somebody for help or use other devices. This is state of the art,” said Schwartz using sign language.

The phones are intended to make the airport more accessible and are meant only for the use of those who are deaf or hard of hearing. The Syracuse airport will have two video phones, one on either side of the TSA security checkpoint.

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