Press Releases

The latest news releases from Sorenson Communications are below.

2017 Press Releases


June 13, 2017 SVRS Introduces the ntouch VP2 Videophone to Austin

SALT LAKE CITY – (June 13, 2017) Sorenson Communications, LLC, the company that revolutionized communication for Deaf people, will host an event in Austin, Texas on June 20 to celebrate its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at ZACH Theatre Complex, Topfer Theatre, 202 S. Lamar Blvd., in Austin, Texas. Guests will enjoy free parking and refreshments provided by Dagar's and Austin-based Deaf caterers Crepe Crazy and That Specialty Cake Company. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting vp2austin.eventfarm.com.

With the ntouch VP2 videophone's updated technology, Deaf callers can enjoy a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and the much-anticipated Group Call, which gives callers the option to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • Screensaver options
  • A new look and feel with a redesigned user interface
  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®

"SVRS engineers used feedback from the Deaf community to design the new ntouch VP2 videophone," notes Scott K. Sorensen, CEO of SVRS. "Coupled with innovative and leading-edge technology, the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers."

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. "Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn't matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers' comments."

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


May 22, 2017 ADA-Required Interpreting Services Now Available Throughout the United States

SALT LAKE CITY – (May 22, 2017) Sorenson Community Interpreting Services (SCIS) is now providing onsite, in-person sign language interpreting services to U.S. businesses, medical practices, schools and other organizations that employ or serve members of the Deaf community. SCIS facilitates communication between Deaf and hearing people and customizes the communication by matching sign language interpreters' skills and expertise to each interpreting job – whether the request is for a medical appointment, legal consultation, training seminar or performance review.

Agencies and most businesses are required by law to provide American Sign Language (ASL) interpreters to Deaf people in nearly every setting. The landmark 1990 Americans with Disabilities Act (ADA) requires this accommodation. Providing interpreters ensures that Deaf employees and Deaf customers have the same access to communication and information available to every other coworker or patron.

Sorenson is the leading provider of Video Relay Service and the company that revolutionized telephone communication for Deaf people. Since 2003, Sorenson VRS® (SVRS®), has been breaking down communication barriers between Deaf and hearing people. Paramount to its success has been SVRS' commitment to interpreter excellence, which includes hiring and retaining the most talented interpreters in the industry and providing them with ongoing, comprehensive mentoring and training.

SCIS National Director of Community Interpreting Joshua Penise notes, "As the largest private employer of sign language interpreters in the U.S., Sorenson has the most experienced, skilled and diverse interpreter base in the industry. We are now making these professional interpreters available to the public. With more than 100 interpreting centers, Sorenson's unmatched reach and resources provide customers with a seamless experience across multiple geographies."

SCIS interpreters must pass a rigorous skills assessment, drug screening and a criminal background check. Interpreter performance is continually monitored by field experts to ensure a high-quality and consistent client experience. Interpreters who are approved to work in a medical environment have completed specific medical training and must comply with yearly flu vaccination and TB test requirements.

Scheduling an interpreter is easy and can be done 24/7/365 by calling 800-659-4783, emailing communityinterpreting@sorenson.com or in ASL by calling videophone number 844-720-1891.

About Sorenson Communications, LLC
Sorenson Communications, LLC (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include SVRS®, the highest-quality video interpreting service; the ntouch® VP and the ntouch VP2 videophones, designed especially for use by Deaf individuals; ntouch PC, software that connects users to SVRS by using a PC and webcam; ntouch for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 31, 2017 ASL Animated BuzzStickers Released to Public

BuzzStickers commemorate 15-year anniversary of first videophone for the Deaf

SALT LAKE CITY – (March 31, 2017) Today, Sorenson Communications, LLC (“SVRS”), the leading provider of Video Relay Service (VRS) and the company that revolutionized communication for Deaf people, introduced BuzzStickers, American Sign Language (ASL) animated stickers for iOS®. Similar in use to emoticons, BuzzStickers are ASL signs and expressions that can be sent in a text or used alone as a picture. Examples include ASL signs for “call me,” “jaw drop” and “I love you.”

BuzzStickers are available to everyone at no cost in the Apple® App Store.

Lance Pickett, Sorenson vice president of marketing, notes the 15 stickers are just one way of showing appreciation to all those involved in Sorenson’s history – Deaf and hearing users of the technology and the interpreters who powered Sorenson VRS® (SVRS®) for 15 years, since the introduction of Sorenson’s first videophone, the VP-100®.

“In the early days of SVRS, customer use and feedback was especially important – it was a catalyst for the creation of subsequent products, including the VP-200®, ntouch® VP and, now, the ntouch® VP2 videophone. Our customer-testers and their contributions were – and still are, critical to our success,” Pickett says. “We created our videophones as a community and, because of that shared collaboration, Sorenson is the heartbeat of communication within the Deaf and ASL communities. Because of our customers’ support, our vision continues.”

BuzzStickers were designed by well-known “That Deaf Guy” cartoonist Matt Daigle and animated by SVRS studio producer Sean Benson.

Once the BuzzStickers app is downloaded from the Apple App Store, users simply start a text message, tap on a BuzzSticker and send.

About Sorenson Communications, LLC ("SVRS")
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company's offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 22, 2017 Hearing, Speech & Deaf Center is First in Washington State to Offer ASL Videophone Tree for Deaf Callers

Sorenson Communications Offers New Technology with Sorenson Bridge

SALT LAKE CITY – (March 22, 2017) Hearing, Speech & Deaf Center (HSDC) is Washington state’s first organization to employ Sorenson Bridge, a new technology by Sorenson Communications, LLC (“SVRS”) that lets Deaf and hard-of-hearing callers choose options from an American Sign Language (ASL) menu. Using a videophone, HSDC’s callers can contact the appropriate HSDC staff through the menu. The technology is designed specifically for ASL users.

HSDC Executive Director Lindsay Klarman notes that implementing Sorenson Bridge is one more way for the agency to meet client needs. “With Bridge, HSDC offers Deaf callers a way to receive communication in the language most Deaf people prefer – ASL. Using Bridge is enhancing the way we are doing business because we are establishing greater rapport with those we serve.”

Last year, HSDC’s Deaf & Hard of Hearing Services department served 3,595 clients. Ariele Belo, the director of Deaf & Hard of Hearing Services, said, “I am excited for this new technology to allow people to connect directly to different departments in HSDC using ASL.”

Until the introduction of Sorenson Bridge, Deaf callers who phoned organizations had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. With Sorenson Bridge, callers can select the intended call recipient or department through the use of a keypad.

Sorenson Bridge technology was created by SVRS, a Video Relay Service (VRS) company that has revolutionized communication for Deaf people. SVRS® empowers Deaf and hearing callers to place phone calls and seamlessly communicate in real time – each in their preferred language.

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications, LLC ("SVRS")
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company's offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 16, 2017 SVRS Celebrates Newest Videophone for Deaf Callers – the ntouch VP2

Salt Lake City – (March 16, 2017) Sorenson Communications, LLC ("SVRS"), the company that revolutionized communication for Deaf people, will host an event in Los Angeles on March 22 to introduce its newest innovation: the ntouch® VP2 videophone. The event, which will be conducted in American Sign Language (ASL) and geared specifically to Deaf users of VRS technology, will begin at 6:30 p.m. at Eava, 3355 N. Eastern Ave., in Los Angeles. Guests will enjoy free valet parking and refreshments provided by L.A.-based Deaf caterer Big Mango. Deaf disc jockey Nico DiMarco will participate in the event and priority ntouch VP2 equipment upgrades will be given to those who attend. There is no cost for the event, but registration is required and can be completed by visiting https://vp2partyla.eventfarm.com.

With updated technology, the ntouch VP2 videophone offers Deaf callers a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and Group Call, which allows a caller to include up to four people in one videophone call. As with all previous SVRS videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®
  • A new look and feel with a redesigned user interface
  • Screensaver options

"Using the Deaf community's feedback, SVRS engineers envisioned a new videophone using innovative and leading-edge technology," notes Scott K. Sorensen, CEO of SVRS. "This means the new ntouch VP2 offers the best-possible Video Relay Service experience for our valued SVRS customers."

Ann Marie Oester, ntouch VP2 beta tester, says she likes all of the features of the new VP – especially the new Group Call, which connects people from across the country. "Everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn't matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on customers' comments."

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC ("SVRS")
SVRS (www.svrs.com) is a provider of industry-leading communication products and services for the Deaf. The company's offerings include SVRS, the highest-quality video interpreting service; the ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; and ntouch® Mobile, an application empowering SVRS communication via tablet and mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 25, 2017 Sorenson Communications, LLC Introduces the First ASL Phone Tree for Deaf People

Users Can Now Choose from Functionally-Equivalent Phone Extension Options

SALT LAKE CITY – (Jan. 25, 2017) Today, Sorenson Communications, LLC, the company that revolutionized Video Relay Service (VRS) communication for Deaf people, introduced Sorenson Bridge, the first videophone tree designed specifically for users of American Sign Language (ASL).

Sorenson Bridge and its patented technologies were created as a way for schools, agencies, businesses and organizations that serve the Deaf to efficiently communicate in ASL, enhance the way they conduct business and strengthen the Deaf communities they serve. Sorenson works with these organizations to customize a phone tree menu for each organization’s unique needs.

Until the introduction of Sorenson Bridge, Deaf callers had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. Now, with Sorenson Bridge, callers see and choose from video menus shown in ASL. Through the use of a keypad, callers select the option of the intended call recipient or department. For example, a caller may choose tech support, a receptionist or the accounting department from the visual phone tree menu. As ASL is the native language for most Deaf people, the visual phone tree is a welcome and empowering technology.

As a part of testing, Sorenson implemented Sorenson Bridge at the Indiana School for the Deaf (ISD) and worked alongside ISD to customize a menu that would be convenient and intuitive for Deaf parents and vendors who called the school.

ISD superintendent and CEO David Geeslin says, “Sorenson is a dream partner when it comes to collaboration for the benefit of students. ISD parents and staff who have made a call through Sorenson Bridge have remarked they can sense the positive energy of our students and staff and the values of Sorenson in supporting our educational endeavor for our students.”

Geeslin adds, “When Sorenson offered ISD the Sorenson Bridge concept, we saw this as a perfect opportunity to bridge students’ current knowledge and experience with real world interactions. In the past, often a child would make a call and then face the new and strange experience of the Video Relay Service (VRS) interpreter explaining a phone tree. But now, with Sorenson Bridge at ISD, our students can call us and see the phone tree flowchart and learn to use it well. Eventually, they will make a call through Sorenson to a public company and see the phone tree flowchart. They will know what to do because they will have experienced this approach in ISD’s barrier-free environment.”

Stephanie Mathis, executive director of the Sego Lily Center for the Abused Deaf, says, “Sorenson Bridge is key to providing immediate services for victims and survivors in crisis and dangerous situations. The phone tree feature empowers Deaf victims to choose whom to contact and which information they need to obtain safety. Sorenson Bridge also empowers Sego Lily staff to provide comprehensive and accessible services to Deaf victims of all ages in Utah. Sego Lily looks forward to continued partnership with Sorenson Communications in working together to keep our Deaf Community safe!"

For more information about Sorenson Bridge, contact your local Sorenson representative or email bridgesupport@sorenson.com.

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 11, 2017 In 2016, More than 5,000 ASL Interpreters Attended Sorenson Communications-Sponsored Workshops and Webinars

SALT LAKE CITY – (Jan. 11, 2017) Last year, Sorenson Communications, LLC sponsored more than 500 interpreting workshops that were attended by more than 5,000 American Sign Language (ASL) community and video interpreters (VIs). Those who attended and qualified were awarded 14,000 Continuing Education Units (CEUs), totaling nearly 2,000 contact hours of instruction. CEUs enable VIs to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

As the largest employer of ASL interpreters in the U.S., Sorenson provides ongoing training for Sorenson employees to sharpen their skills and keep pace with the most current training while simultaneously earning CEUs needed to maintain professional certification status.

“Sorenson is committed to supporting the communication needs of the Deaf community,” notes Chris Wakeland, Sorenson Communications vice president of interpreting. “In an effort to provide the best-possible interpreting and technology experience for our Deaf SVRS customers, Sorenson offers opportunities for interpreters to enhance their skills through diverse training, educational and professional development opportunities.

“Since many ASL interpreters perform both VRS and community interpreting work, when Sorenson interpreters’ skills are strengthened, so is the overall quality of community interpreting,” says Wakeland.

According to Amy Kalmus, Sorenson Communications director of professional development and training, “In 2017, the professional development and training department looks forward to adding more training and development opportunities that include eLearning and self-paced modules, workshops and webinars focusing on an array of topics that support the learning for interpreters working in the VRS setting.”

About Sorenson Communications
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


2016 Press Releases


December 1, 2016 Sorenson Communications Announces Newest Videophone for Deaf Callers – the ntouch VP2

Washington, D.C. – (Dec. 1, 2016) Sorenson Communications, LLC, the company that revolutionized communication for people who are Deaf, announces its newest innovation: the ntouch® VP2 videophone. With updated technology, the new videophone offers Deaf callers a host of new features, including 1080 high-definition video quality, an even brighter LightRing® with customizable colors and Group Call, which allows a caller to include up to four people in one videophone call. As with all previous Sorenson videophones, the new ntouch VP2 was specifically designed for use by Deaf people.

In addition to a sleek new design and a simplified remote control, the ntouch VP2 includes:

  • An auto-focus camera for even better video clarity
  • Wi-Fi capability
  • Integrated Bluetooth®
  • A new look and feel with a redesigned user interface
  • Screensaver options

“We are pleased to introduce the much-anticipated ntouch VP2,” notes Scott K. Sorensen, CEO of Sorenson Communications. “With the Deaf community’s feedback, our engineers re-imagined the videophone using the most current technology to provide the best-possible Video Relay Service experience for our valued Sorenson customers.”

Ann Marie Oester, an ntouch VP2 beta tester, says, “I like all of the features of the new VP, especially the new remote control and auto-focus. I like the Wi-Fi and being able to connect where I am. The Bluetooth keyboard lets me share text with the interpreter. With Group Call, everyone can talk together – friends from Pennsylvania, Texas, Florida and Kansas. It doesn’t matter where we are, we can all see each other. I really like that! And I appreciate Sorenson incorporating features based on my and other customers’ comments.”

Sorenson will unveil the ntouch VP2 tonight at a launch event near Gallaudet University, the world’s premier university for people who are Deaf.

To learn more about the ntouch VP2, visit www.svrs.com/vp2.

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP and the ntouch® VP2 videophones, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson's VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


November 21, 2016 The Salt Lake Tribune Names Sorenson Communications a Winner of the Utah 2016 Top Workplaces Award

SALT LAKE CITY – (Nov. 21, 2016) Sorenson Communications, LLC has been awarded a 2016 Top Workplaces honor by The Salt Lake Tribune. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including alignment, execution and connection.

The Sorenson Video Relay Service® (SVRS®) division of Sorenson Communications, the leading provider of Video Relay Service for Deaf people who use sign language to communicate, employs more than 400 workers in Utah and more than 5,000 nationwide.

Last summer, all Utah-based Sorenson employees were invited to participate in a WorkplaceDynamics employee feedback survey. WorkplaceDynamics administered the survey and created the list of top-ranking organizations.

“We are honored to be named a Top Workplace in Utah,” says Scott Sorensen, CEO of Sorenson Communications. “Receiving this award is especially meaningful as it is a direct result of valued employees’ honest feedback. We are receiving this honor because of them.”

Doug Claffey, CEO of WorkplaceDynamics, notes, “The Top Workplaces award is not a popularity contest. Oftentimes, people assume it’s all about fancy perks and benefits. To be a Top Workplace, organizations must meet our strict standards for organizational health. Time and time again, our research has proven that what is most important to employees is a strong belief in where the organization is headed, how it is going to get there and the feeling that everyone is in it together. Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”

Chad Bergeson, Sorenson director of human resources, says, “We are very pleased to be named a winner. Sorenson is committed to continually improving its workplace, and these results will help us identify our strengths and guide us into areas for improvement.”

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

About WorkplaceDynamics, LLC
Headquartered in Exton, Pa., WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign – a program it conducts in partnership with more than 40 prestigious media partners across the United States. WorkplaceDynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson's VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


September 30, 2016 Gallaudet University Names Room after Beloved Deaf Community Leader

WASHINGTON, D.C. – (Sept. 30, 2016) Last night, Gallaudet University honored Ronald C. Burdett for his many contributions to the Deaf community by naming a campus room after the alumnus – the “Ron Burdett, ‘70, Seminar Room.” Academic leaders, colleagues and community members were on hand to congratulate Burdett, a prominent member of the Deaf community and Sorenson Communications, LLC vice president of community relations.

Gallaudet President Roberta J. Cordano said, “Ron is an inspiration to us all. With this dedication, we honor his many accomplishments as an educator and administrator, including his years as a senior leader responsible for outreach with Sorenson. Ron embodies advocacy, equality, and inclusion and is and has long been a role model for our emerging deaf and hard of hearing leaders.”

Sorenson Communications, LLC Chief Executive Officer Scott Sorensen noted, “Ron’s contributions to the Deaf community are expansive – in his academic career, in his advocacy for functional equivalence in communication technologies and in the charitable work he has performed in each community in which he has lived. We are so proud of him. He has made all the difference at Sorenson, and we are honored to have him as a friend and colleague.”

Over the past decade, Burdett built and maintained positive relationships with key organizations within the Deaf community, including the Federal Communications Commission (FCC) and other government and Deaf agencies to ensure that Sorenson Video Relay Services® (SVRS®) met the necessary FCC mandates to benefit the Deaf community. Burdett attended more than 350 community gatherings in more than 150 cities – some in rural towns, some in populated areas. He shared important information about new communication technologies and services at Deaf-sponsored expos, schools, town halls and in peoples’ homes.

Burdett graduated from Gallaudet with a degree in computer studies and a minor in business administration. He later earned a master’s degree in special education and rehabilitation from California State University, Northridge. After graduating from Gallaudet, Burdett worked for Pacific Gas and Electric Company, Stanford University and Ohlone College, in Fremont, Calif. At Ohlone, he was dean of deaf studies and special services. Burdett served as president of the California Association Post-Education of the Disabled, which oversaw 107 community colleges, eight California state universities and three universities of California.

After retiring from Ohlone in May 2004, Burdett moved to St. George, Utah, where he became director of the Southern Utah Deaf and Hard-of-Hearing Program under the state Division of Services to the Deaf and Hard-of-Hearing.

In 2006, Burdett joined Sorenson Communications, LLC. “I have many stories about how being able to communicate in our own native language – American Sign Language, has made our lives better. I have loved it. I am so lucky!” he says.

About Sorenson Communications, LLC
Sorenson Communications, LLC® (www.sorenson.com) is a provider of industry-leading communications products and services for the Deaf and hard-of-hearing. The company’s offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by Deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

About Gallaudet University
Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson's VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 23, 2016 Sorenson Holdings, LLC Announces Changes in Executive Leadership

SALT LAKE CITY – (March 23, 2016) Yesterday, Sorenson Holdings, LLC, the parent company of Sorenson Communications® and CaptionCall®, announced its board of managers has appointed Scott Sorensen as acting chief executive officer (CEO) of both companies. Sorensen recently served as chief financial officer (CFO) of both companies and chief operating officer (COO) of Sorenson Communications. As CEO, Sorensen succeeds Pat Nola, who is leaving the company to pursue personal interests.

“There is no better person to lead the company at this time than Scott Sorensen,” said James V. Continenza, chairman of the board of managers of the company. “In Scott, we have a proven leader with deep operational and financial experience who can lead the company in this time of transition and growth. As chairman, I look forward to being actively engaged with Sorenson and CaptionCall and supporting Scott in his new role.”

“I am honored and excited to lead Sorenson and CaptionCall – two companies that have truly revolutionized communication services for the deaf and hard-of-hearing. Pat Nola has put together two phenomenal organizations with a workforce of creative, dedicated and talented people who make a difference daily in the lives of our customers. I am thrilled to build on the base that Pat prepared and work with the board and management team to take us to the next level,” said Sorensen.

Sorensen, 54, holds a bachelor of science degree from the University of Utah (1986) and a master of business administration from Harvard Business School (1990). Sorensen has held the position of CFO of the company since August 2007. Previously, Sorensen was CFO of Headwaters, Inc., from October 2005 to August 2007. Prior to joining Headwaters, Sorensen was the vice president and CFO of Hillenbrand Industries, Inc., a manufacturer and provider of products and services for the health care and funeral services industries, from March 2001 until October 2005. Earlier in his career, Sorensen worked at McKinsey & Company, Westinghouse Electric Company, LLC and Huntsman International, LLC.

Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communication products and services for the deaf. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® or Android™ tablet into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

CaptionCall CaptionCall® (www.captioncall.com) is another innovative solution from Sorenson Communications, the worldwide leader in telecommunication relay services. Sorenson has been offering technology and services for assistive communications since 1995. CaptionCall is a revolutionary phone for anyone with hearing loss. CaptionCall offers amplification and superb sound quality while displaying smooth-scrolling captions of what callers say on a large, easy-to-read screen. It enables people to use the phone again with confidence.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 15, 2016 Sorenson Communications’ Deaf History Month Profiles Today’s Leaders

SALT LAKE CITY (March 15, 2016) — Today, Sorenson Communications launched its online “Deaf History Month” celebration at www.svrs.com/dhm_march_2016. The online information and entertainment, focused on the Deaf community and produced by Sorenson, is available at no cost to anyone who has access to a computer.

This year, Sorenson, the leading provider of Video Relay Service (VRS) for deaf people who use sign language to communicate, will spotlight Deaf leaders. They include Howard Rosenblum, National Association of the Deaf CEO, Bridgetta Bourne-Firl, Deaf President Now movement leader, and Eric LeFors, Florida School for the Deaf and Blind (FSDB) head coach and Deaf Digest’s 2013 Coach of the Year. In addition, Deaf History Month will feature Jomar Figueroa, FSDB student-athlete and Junior NAD leader, and a special “Deaf Perspective” featuring Linsay Darnall, Jr., owner of Darnall Consulting and co-founder of the Nebraska Deaf Heritage Museum and Cultural Center.

“Each March, Sorenson posts an online Deaf History Month celebration. And each September, we post an online Deaf Awareness Month celebration. These websites present insight into Deaf stories, folklore, culture, history and American Sign Language as well as other attributes that uniquely define the Deaf experience,” notes Ron Burdett, Sorenson vice president of community relations. “This year, we think viewers will find the stories of Deaf leaders – and how they are changing the world, informative and inspiring.”

Last year’s Deaf History Month website featured stories about audism and Deaf artists. That site can be viewed at www.svrs.com/dhm_march_2015.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010.

Past Deaf Awareness Month celebrations can be accessed by visiting the following websites:

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 11, 2016 Nearly 4,700 ASL Interpreters Attend Sorenson Communications-Sponsored Workshops

SALT LAKE CITY – (Jan. 11, 2016) In 2015, Sorenson Communications® sponsored more than 700 interpreting workshops that were attended by nearly 4,700 American Sign Language (ASL) video interpreters (VIs). Continuing Education Units (CEUs) were awarded to those who qualified, totaling more than 120,000 contact hours of instruction.

The largest employer of ASL interpreters in the U.S., Sorenson offers trainings to provide opportunities for Sorenson employees to hone their skills and stay abreast of the latest training while earning CEUs needed to maintain professional certification status. CEUs enable VIs to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying agency, such as the Board for Evaluation of Interpreters.

“In an effort to deliver the best technology and interpreting experience to our customers, Sorenson provides a variety of training, educational and professional development opportunities for interpreters employed by the company,” notes Chris Wakeland, Sorenson Communications vice president of interpreting. “By offering training to enhance their skills, we are not only bolstering our interpreters’ growth and development, but also supporting the communication needs of our deaf VRS customers.”

Sorenson is the leading Video Relay Service (VRS) provider for people who are deaf and who use sign language to communicate.

In 2016, Sorenson will begin offering more webinar-based workshops. VIs will be able to join trainings from anywhere there is an internet connection and then participate with fellow Sorenson VIs, who perform the same work in one of Sorenson’s 100-plus interpreting centers located throughout the country. Other professional development opportunities for Sorenson interpreters will continue to include e-learning and distance-based educational opportunities.

Amy Kalmus, Sorenson Communications director of professional development and training, says, “Since most ASL interpreters perform both VRS and community interpreting work, when we enhance the skills of interpreters who work for Sorenson, we are also providing more adept ASL interpreters for local communities.”

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


2015 Press Releases


December 8, 2015 N11 Dialing Now Available for Sorenson Communications Customers

SALT LAKE CITY (Dec. 8, 2015) — Today, Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf people who use American Sign Language (ASL), announced it is the first and only Video Relay Service (VRS) provider to offer Sorenson customers, exclusively, the availability of three-digit N11 numbers. This empowering feature provides customers with access to special local services, such as directory assistance, governmental resources and traffic and weather updates. In addition, by dialing 611, Sorenson Video Relay Service® (SVRS®) callers will be connected directly to Sorenson customer service.

With the exception of 911 emergency numbers, to which deaf callers have only had access since 2006, deaf callers have not had direct connection to three-digit numbers for important local services that hearing Americans have had for many years.

“Providing N11 numbers to Sorenson customers meets the Americans with Disabilities Act’s mandate for functionally-equivalent communications for deaf people that are similar to those hearing people enjoy,” notes Sorenson Communications Vice President of Community Relations Ron Burdett. “This is another step in the right direction.”

Among other updates, the new “Favorites” feature gives SVRS callers the option of creating a list of favorite contacts in their SVRS Phonebook, making it even easier to get in touch with the people they call most.

For more information about N11 numbers and Favorites, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


September 24, 2015 Sorenson Communications Announces Dayton Video Relay Service Interpreting Center

Interpreting centers support increased communication access for people who are deaf and use American Sign Language

SALT LAKE CITY (Sept. 24, 2015) —Today, Sorenson Communications®, the leading provider of Video Relay Service (VRS) for people who are deaf and use sign language to communicate, announced the opening of a new Sorenson Video Relay Service® (SVRS®) interpreting center in Dayton, Ohio. The new center will operate in conjunction with the 100-plus other Sorenson VRS interpreting centers in major cities throughout the U.S.

"Sorenson is committed to empowering the Deaf community to communicate in real time, in our native language – American Sign Language (ASL)," notes Ron Burdett, Sorenson vice president of community relations. "Opening the Dayton SVRS interpreting center, which provides access to professional SVRS interpreters, is another way Sorenson shows its commitment to the Deaf community."

SVRS, a service paid for by the U.S. government's Telecommunications Relay Service (TRS) fund, empowers deaf people who use ASL to conduct video relay calls with hearing people, 24/7, through a qualified ASL interpreter. Calls are placed using a videophone, a high-speed internet connection and a standard TV. Calls may also be placed through a mobile device, such as a smartphone with a front-facing camera or a computer. When a deaf caller places a VRS call to a hearing person, an ASL interpreter appears on the screen. The deaf caller signs to the interpreter, who is fluent in ASL and spoken English. The interpreter then speaks the message to the hearing recipient. The hearing caller responds and the interpreter signs the message back to the deaf person, thus "relaying" the conversation between them.

SVRS closely simulates a conversation between two hearing people, something the Americans with Disabilities Act (ADA) calls "functional equivalency." Title IV of the ADA mandates access to functionally-equivalent communications for deaf people.

"Sorenson Communications is dedicated to providing the best-possible SVRS experience for deaf and hearing callers," notes Chris Wakeland, vice president of interpreting for Sorenson. "That means the new Dayton center and each Sorenson VRS interpreting center in the U.S. is staffed with the highest-quality interpreters — professionals who are dedicated to providing excellent interpreting for every call."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


September 8, 2015 Sorenson Communications’ Annual Deaf Awareness Month Celebration Begins

Winners of Storytelling Contest Announced

SALT LAKE CITY (Sept. 8, 2015) — Today, Sorenson Communications, the leading provider of Video Relay Service for deaf people who use sign language to communicate, launched its online “Deaf Awareness Month” celebration at www.svrs.com/aware2015. The theme of this year’s celebration is folklore and storytelling in American Sign Language (ASL) – and its importance in Deaf culture. To honor and further this tradition, this year, Sorenson sponsored a Storytelling Contest calling for video entries presented in ASL. The first-place winner was Leon Curtis, who was awarded $500 for his entry titled “The Blind Driver.” Conrad Baer, with his “Mario Kart ASL Story,” and Chris Joseph, with his “Purple Gorilla,” were the two runners-up. They each won $250.

New information and ASL videos will be added to the Deaf Awareness Month site throughout September. The online information and entertainment is available at no cost to anyone who has access to a computer.

Sorenson’s Deaf Awareness Month celebration will continue through the last week of September, which coincides with the World Federation of the Deaf’s “International Week of the Deaf.”

Sorenson’s 2015 online celebration of Deaf Awareness Month will include:

  • Interviews with renowned deaf leaders and academics Ben Bahan and MJ Bienvenu
  • Sorenson’s 2015 Storytelling Contest winners signing their winning videos
  • A special Deaf Awareness Month issue of the SVRS Messenger newsletter, which will announce Sorenson’s 2015 Teacher of the Year
  • Video portrayals of beloved Deaf jokes and traditional stories, which will include, among others, “The Deaf Tree,” “The Hitchhiker” and “Deaf King Kong”

Sorenson Vice President of Community Relations Ron Burdett notes, “Sorenson is pleased to present various interpretations of traditional Deaf stories, some of which have been passed down through generations of deaf families. We think viewers will find the stories fun and heart-warming.”

Earlier this year, Sorenson presented a similar website to celebrate Deaf History Month. To view that website, visit www.svrs.com/history.

The 2014 Sorenson Deaf Awareness Month website, www.svrs.com/aware2014, included information about ASL poetry and idioms, the Great Plains Schools for the Deaf ASL Bowl and the Marra Museum and Deaf Cultural Center, located in Olathe, Kan.

The 2013 Sorenson Deaf Awareness Month website, www.svrs.com/aware2013, included information about deaf schools and education, sign language and spotlighted accomplished deaf athletes.

The 2012 Sorenson Deaf Awareness Month website, www.svrs.com/aware2012, presented information about preserving ASL, the deaf tradition of storytelling and profiles of people and deaf-related organizations that have changed – or are changing – the world for the better.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


May 28, 2015 Sorenson Communications Interpreter Named a Top American Training Leader

SALT LAKE CITY (May 28, 2015) – Last week, "Training" magazine named Sorenson Communications professional development program manager Nic Zapko one of 25 "2015 Emerging Training Leaders (ETLs)" in the United States. The award, which was not industry-specific, honored leaders for their ideas and for "sparking innovation and success that cascades throughout their companies."

Says Zapko: "I was honored to be nominated for my work and for the program to be recognized. But the honor is really for our whole team, a group that works together incredibly well."

Zapko, who has worked for Sorenson for five years, is the program manager for two extended trainings and is part of a training team of 25 individuals who are responsible for the training and development serving thousands of sign language interpreters in the United States, Canada and Puerto Rico. Says Zapko: "Our goal is to improve Video Relay Service (VRS) interpreters' skills and confidence. We are passionate about it!"

Zapko enjoys working in an environment where being deaf and using American Sign Language (ASL) fluently are seen as assets. She says her focus – in work and in life – is relationships and people. "As an educator, work isn't just about imparting knowledge – it's about the emotion that goes with learning and teaching. It's also about always being willing to listen to people. We always try to empower our professional development staff to work with people – wherever they are in their learning process."

ETL award recipients were chosen based on exceptional leadership skills, business savvy and training instinct. All ETL candidates, nominated by co-workers or industry peers, were required to have been in the training industry for at least two, but not more than 10, years. All took on at least one new responsibility in the last year, successfully led a large-scale training/learning and development initiative within the last year, demonstrated a variety of leadership qualities and had the potential to lead the training or learning and development function at an organization in the next 10 years.

In late 2013, Zapko led curriculum development for the Skill Advancement: Interpreting and Language (SAIL) program, a three-day, professional development training during which interpreters gain additional skills they can apply to their VRS and community interpreting work. Through the additional training provided by this program, Sorenson has been able to maintain enough interpreters to compensate for attrition and to address increasing VRS call volumes seen at Sorenson VRS®. In 2014, the program curriculum was offered in seven locations, with more than 200 participants from VRS interpreting centers across the U.S. and Canada.

"Nic Zapko began working for Sorenson five years ago as a part-time language mentor. Because of her leadership skills and her passion for training, she was promoted to program manager within three years. We continue to be impressed with Nic's ability to inspire people to improve," says Dawn Raymond, Sorenson's national professional development manager and the person who nominated Zapko. "With this program in place, Sorenson continues its commitment to making sure our interpreters are highly-skilled and are ready, willing and able to provide top-notch service for VRS customers."

Zapko is also an ASL mentor, skills-building workshop teacher and works in the St. Paul VRS interpreting center.

Sorenson Communications, the leading provider of VRS for deaf people who use sign language to communicate, is the largest U.S. private employer of deaf individuals.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 6, 2015 Sorenson Communications Celebrates Annual Deaf History Month

SALT LAKE CITY (March 6, 2015) — Throughout March, Sorenson Communications, the leading provider of Video Relay Service for deaf people who use sign language to communicate, will present an online celebration of Deaf History Month. The celebration site was launched today at www.svrs.com/history.

New information added to the website during March will include American Sign Language (ASL) videos about audism (the discrimination of deaf people), the history of deafness on Martha’s Vineyard and interviews with Ben Bahan, Gallaudet University ASL and Deaf studies professor, and Howard Rosenblum, National Association of the Deaf CEO. Stories posted later in the month will include profiles of linguist William Stokoe and ASL preservationist George Veditz, whose 1913 film footage is included in the National Film Registry. A special Deaf History Month issue of the SVRS Messenger newsletter will highlight a new Sorenson feature and will include stories about the winner of the World Deaf Magicians Festival and the 1988 Deaf President Now (DPN) protests at Gallaudet.

Ron Burdett, Sorenson Communications vice president of community relations, notes, “Sorenson is committed to the preservation of ASL, Deaf history and Deaf culture. We share these videos for everyone’s enjoyment and as a way to record the significant events of today.”

Those interested in following the March Deaf History Month postings may connect with Sorenson on Facebook, Twitter and Instagram by visiting www.facebook.com/sorensonvrs, www.twitter.com/sorensonvrs and http://instagram.com/sorenson_vrs.

Since September 2010, Sorenson Communications has hosted online Deaf Awareness Month websites that featured Deaf culture-related stories, images and videos. In March 2014, Sorenson launched its first Deaf History Month site. That site can be accessed by visiting www.svrs.com/history2014. Additional Sorenson Deaf Awareness Month websites can be found at www.svrs.com/aware, www.svrs.com/aware2013, www.svrs.com/aware2012 and www.svrs.com/aware2010. There was not a celebration site in 2011.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 14, 2015 Sorenson Communications Opens Spokane Video Relay Service Interpreting Center

Interpreting centers provide increased access for deaf people who use American Sign Language

SALT LAKE CITY (Jan. 14, 2015) —Today, Sorenson Communications®, the leading provider of Video Relay Service (VRS) for people who are deaf and use sign language to communicate, announced the opening of a new Sorenson Video Relay Service® (SVRS®) interpreting center in Spokane, Wash. The new center will operate in conjunction with the 100-plus other Sorenson VRS interpreting centers in major cities throughout the U.S.

"Adding another SVRS interpreting center in Spokane demonstrates Sorenson's commitment to us in the deaf community – to provide access to professional SVRS interpreters, empowering us to fully communicate in our native language – American Sign Language (ASL)," notes Ron Burdett, Sorenson vice president of community relations.

Sorenson Video Relay Service (SVRS) is a no-cost, government-funded service that empowers deaf people who use ASL to conduct video relay calls with hearing people, 24/7, through a qualified ASL interpreter. Calls can be conducted using a videophone, high-speed internet connection and a standard TV, or through a mobile device, such as a smartphone with a front-facing camera or a computer. When a deaf caller places a VRS call to a hearing person, an ASL interpreter appears on the screen. The deaf caller signs to the interpreter, who is fluent in ASL and spoken English. The interpreter speaks the message to the hearing recipient. The hearing caller responds and the interpreter signs the message back to the deaf person, thus "relaying" the conversation between them.

SVRS closely simulates a conversation between two hearing people, something the Americans with Disabilities Act (ADA) calls "functional equivalency." Title IV of the ADA mandates access to functionally-equivalent communications for deaf people.

"Sorenson Communications is committed to providing the best-possible SVRS experience for our deaf customers and for hearing callers," notes Chris Wakeland, vice president of interpreting for Sorenson. "That means the new Spokane center and each Sorenson VRS interpreting center in the U.S. is staffed with the highest-quality interpreters — professionals who are dedicated to providing excellent interpreting for every call."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 7, 2015 ASL Interpreters Fulfill Required Continuing Education Credits (CEUs) through Sorenson Communications Workshops

SALT LAKE CITY – (Jan. 7, 2015) Today, Sorenson Communications®, the largest employer of American Sign Language (ASL) interpreters in the U.S., announced that in 2014, the company sponsored 400 interpreting workshops for hundreds of American Sign Language (ASL) interpreters that work for Sorenson as video interpreters. The workshops and trainings provided an opportunity for Sorenson employees to earn Continuing Education Credits (CEUs), which are needed to maintain professional certification status. CEUs are also needed to continue to work as professional ASL interpreters, either through the Registry of Interpreters for the Deaf or a state certifying entity, such as the Board for Evaluation of Interpreters.

Sorenson’s professional development and training department, which is responsible for providing workshops, training and educational opportunities for interpreters employed by the company, also provided training through a learning management system, empowering the company to offer training online through e-learning initiatives. Using self-paced and instructor-led training offers ASL interpreters who work for Sorenson more flexibility as well as the opportunity to hone their skills and stay abreast of the latest training delivery methodology.

Sorenson, the leading Video Relay Service (VRS) provider for people who are deaf and who use sign language to communicate, helps advance national interpreting standards by dedicating resources to the ongoing professional development of Sorenson interpreters as well as interpreters throughout the country.

“Our goal is to always serve our customers with the best technology and skilled interpreters. That’s why Sorenson invests heavily in the professional development and enhancement of all ASL interpreters’ skills,” explains Chris Wakeland, Sorenson Communications vice president of interpreting. “By offering training and support through a variety of methods, we are not only supporting the interpreters and their professional growth and development, but the communication needs of our deaf VRS customers.”

Last year, through Sorenson-sponsored workshops, roughly 100,000 CEUs were awarded to eligible interpreters. In addition, there were more than 120,000 hits to various online and e-learning opportunities provided by Sorenson.

Amy Kalmus, Sorenson Communications director of professional development and training, says, “Interpreters, by and large, are dedicated to lifelong learning and continuous professional development as it is crucial for us to stay on top of our game. By providing training opportunities for video interpreters through a variety of means, Sorenson better supports customers who use VRS as well as the deaf community at large, given most interpreters work in both VRS and community settings.”

Hundreds of Sorenson-sponsored workshops and training sessions are planned for 2015 for video interpreters who work in Sorenson VRS interpreting centers. Other professional development opportunities for Sorenson interpreters will continue to include e-learning and distance-based educational opportunities. “We look forward to providing a variety of training resources that will benefit interpreters across the company and empower them to meet the needs of any given interpreting situation,” Kalmus says.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


2014 Press Releases


September 4, 2014 Sorenson Communications Presents Annual Celebration of Deaf Awareness Month

SALT LAKE CITY — (Sept. 4, 2014) — During September, Sorenson Communications, the leading provider of Video Relay Service for deaf people who use sign language to communicate, will present “Deaf Awareness Month.” Among other stories, this year’s online celebration, which begins today at www.svrs.com/aware, focuses on various aspects of American Sign Language (ASL). New information and ASL videos will be added to the Deaf Awareness Month site throughout September.

Sorenson’s Deaf Awareness Month celebration will end at the same time as the World Federation of the Deaf’s “International Week of the Deaf,” held during the last full week of September.

Sorenson’s 2014 online celebration of Deaf Awareness Month will include:

  • Interviews with poets Peter Cook and Kenny Lerner as well as information about their “Flying Words Project”
  • A feature about idioms that are used in ASL
  • A profile about a new ASL Bowl, sponsored by the Great Plains Schools for the Deaf, and videos of the winning students’ original presentations
  • A special Deaf Awareness Month issue of the SVRS Messenger newsletter, which will announce Sorenson’s 2014 Teacher of the Year
  • Videos about a very special deaf cultural center and museum that are dedicated to inspiring a deep appreciation and understanding of the lives of diverse deaf people and their contributions in the United States and worldwide
Ron Burdett, Sorenson Communications vice president of community relations, notes, “Sorenson is pleased to present its annual celebration of what makes deaf culture unique. This online information is informative, entertaining and available to anyone who has access to a computer.”

Earlier this year, Sorenson presented a similar website to celebrate Deaf History Month. To view that website, visit www.svrs.com/history.

The 2013 Sorenson Deaf Awareness Month website, www.svrs.com/aware2013, included information about deaf schools and education, sign language and spotlighted accomplished deaf athletes.

The 2012 Sorenson Deaf Awareness Month website, www.svrs.com/aware2012, presented information about preserving ASL, the deaf tradition of storytelling and profiles of people and deaf-related organizations that have changed – or are changing – the world for the better.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


April 30, 2014 Sorenson Communications Emerges from Chapter 11 with Stronger Balance Sheet

Service and Operations Remain Unaffected

SALT LAKE CITY — (April 30, 2014) — Today, Sorenson Communications, Inc. emerged from a pre-packaged Chapter 11 process, commenced on March 3, 2014, in the United States Bankruptcy Court for the District of Delaware. Reorganized Sorenson, with a strengthened balance sheet, will continue investing in its service platform and developing products to provide innovative communications technology to the deaf and hard-of-hearing community. In addition, reorganized Sorenson now has the financial runway needed to work with the FCC on addressing the future regulatory framework for the industry.

Since its Chapter 11 filing on March 3, Sorenson’s operations and services have continued uninterrupted, with no impact to customers, employees, interpreters and suppliers. All customer services have been maintained, all employee wage and benefit programs have continued and all suppliers have been paid in the ordinary course of business.

Scott Sorensen, chief financial officer of Sorenson Communications, Inc., noted, “Sorenson will continue to empower people who are deaf and hard-of-hearing by providing the industry’s highest-quality communication products and services. Sorenson is dedicated to the promise of access to functionally-equivalent communication as mandated by the Americans with Disabilities Act (ADA).”

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 3, 2014 Sorenson Communications Reaches Agreement on Comprehensive Debt Restructuring

No impact to Service or Operations
Company Seeks Expedited Exit from Pre-Packaged Chapter 11


SALT LAKE CITY — (March 3, 2014) — Today, Sorenson Communications, Inc. announced it has reached an agreement with a substantial majority of its owners and second lien note holders on the terms of a comprehensive debt restructuring, a move that will significantly strengthen its balance sheet. To implement the restructuring, the company is seeking expedited confirmation of a pre-packaged Chapter 11 plan of reorganization, filed today with the United States Bankruptcy Court in the District of Delaware.

Sorenson expects operations will continue uninterrupted, and the filing is not expected to affect Sorenson’s users, employees, interpreters or suppliers. As part of the process, the company is seeking approval to pay suppliers in the ordinary course and to continue all programs benefiting users, as well as customary relief to continue its wage and benefit programs for its employees.

Sorenson is requesting a hearing to approve the restructuring plan and to set an expedited schedule for the company’s emergence from Chapter 11. The company expects the Chapter 11 process to conclude within 60 days.

“The industry is forced to make changes as a result of the evolving regulatory landscape. Despite these regulatory challenges, Sorenson remains committed to continue to enable deaf and hard-of-hearing people to access functionally-equivalent telephone services,” said Scott Sorensen, Chief Financial Officer of Sorenson Communications, Inc. “We have taken steps to ensure that the bankruptcy process will not affect our users, employees, interpreters or suppliers, and we intend to move forward as quickly as possible to complete our restructuring. We are very pleased that our note holders and our owners are supportive of the steps we have taken to improve our balance sheet.”

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 20, 2014 Sorenson Video Center Offering Three New Programs

SALT LAKE CITY — (Jan. 20, 2014) — Sorenson Communications® customers now have even more choices for deaf-specific programming on the Sorenson Video Center. The informational and entertaining content is available exclusively to all users of Sorenson ntouch products, which include the ntouch® VP videophone, ntouch® PC, ntouch® for Mac, ntouch® Tablet and ntouch® Mobile.

In December, Sorenson introduced "Handmade," a do-it-yourself program. The first episode of "Handmade" featured Trenton, who created a piece of metal artwork. The program will continue to capture the tool-and-machine-based adventures of Trenton and two lifelong friends, Gary and Jay, as they work in Trenton's workshop. Each "Handmade" segment will feature the trio taking on a new project.

Two additional programs have been introduced: "Deaf People: Tell Me More," featuring interviews with well-known deaf personalities, and "Journeys on the Deaf Path," a travel show specifically targeted to deaf people. "Deaf People: Tell Me More," hosted by Christina, a previous "Hangout" host, will feature interviews with various deaf leaders, actors, educators, politicians and business owners. Each episode of "Journeys on the Deaf Path" will feature a different travel destination. Several hosts will explore various communities and the uniquely deaf aspects of those people and places.

Sorenson Director of Advertising and Communications John Peebler, who oversees content for the Video Center, says, "We are working hard to provide even more ASL videos. Each new show covers various topics and comes from viewer feedback. While introducing the new shows is exciting, the positive comments we're receiving are also exciting."

The new, expanded Video Center programming further diversifies content and joins the existing and popular shows "Hangout," "Cooking Simply," "Deaf Perspective," "Storytime" and "SN News."

For more information on the newly enhanced Video Center, visit www.svrs.com/videocenter.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 17, 2014 Sorenson Communications’ Workshops Benefit Local Deaf Communities and Provide Much-Needed Continuing Education Credits (CEUs)

SALT LAKE CITY — (Jan. 17, 2014) — Today, Sorenson Communications®, the largest employer of American Sign Language (ASL) interpreters in the U.S., announced that in 2013, the company sponsored 540 interpreting workshops for hundreds of ASL interpreters. The workshops provided an opportunity for Sorenson employees as well as community interpreters to earn Continuing Education Credits (CEUs), which are needed to maintain professional certification status and continue to work as professional ASL interpreters.

Sorenson, the leading Video Relay Service (VRS) provider for those who use sign language to communicate, helps to advance national interpreting standards by dedicating resources to the ongoing professional development of Sorenson interpreters as well as interpreters throughout the country.

“In an attempt to better serve customers and the greater deaf community, Sorenson invests heavily in the professional development and enhancement of all ASL interpreters’ skills,” explains Chris Wakeland, Sorenson Communications vice president of interpreting. “We do this because we care about and attend to the communication needs of our deaf and hard-of-hearing customers. The support offered ensures interpreters receive needed training so they are confident about their work as they strive to do their best.”

Last year, through Sorenson-sponsored workshops, about 160,000 CEUs were awarded to eligible interpreters. As in past years, the workshops also provided an opportunity for interpreters to donate to local communities and deaf groups, including schools, youth camps, sports and senior clubs and interpreter organizations. More than $8,500 was donated to local groups by interpreters attending 2013 CEU workshops.

Amy Kalmus, Sorenson Communications director of professional development and training, says, “Due to the rigorous demands of Video Relay Service interpreting work, it is critical for interpreters to engage in continuing professional development. This is how they are able to maintain the highest standards of excellence and provide top-quality customer service. By providing training opportunities for employee and non-employee interpreters, Sorenson better supports customers that use VRS.”

Hundreds of Sorenson-sponsored workshops and training sessions are planned for 2014 for video interpreters who work in Sorenson VRS interpreting centers. Other learning opportunities for Sorenson interpreters will include eLearning and distance-based educational opportunities. “We look forward to providing a variety of workshops and training opportunities that will benefit interpreters across the country and empower them to meet the needs of any given interpreting situation,” Kalmus says.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


2013 Press Releases


October 29, 2013 Sorenson Communications Congratulates New FCC Commissioners, Calls for Focus on Needs of Deaf and Hard-of-Hearing

SALT LAKE CITY (Oct. 29, 2013) — Sorenson Communications®, the nation's leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today congratulated new Federal Communications Commission (FCC) Chairman Tom Wheeler and Commissioner Michael P. O’Rielly on their Senate confirmation. Sorenson also urged the new commissioners to ensure that recent FCC actions don’t undermine the availability of telecommunication services for the deaf and hard-of-hearing.

"We congratulate Chairman Wheeler and Commissioner O’Rielly on taking their places at the FCC. We urge them to help the Commission to be more responsive to the needs of the deaf and hard-of-hearing communities," said Mike Maddix, Director of Government and Regulatory Affairs for Sorenson. "We are in a situation right now, that if not corrected, will result in the loss of critical services for millions of Americans who are deaf or hard-of-hearing and will run afoul of the mandates of the Americans with Disabilities Act (ADA). We hope that with this change in leadership there will be a willingness to truly understand the long-term ramifications of recently proposed and adopted policies and to make changes before it is too late."

The FCC is charged by Congress to fulfill the mandate of the ADA requiring the availability of telecommunication services for the deaf and hard-of-hearing that are functionally equivalent to services available to the hearing. However, recent FCC orders imposing technological and financial burdens on the people who use these services, as well as drastically reducing compensation rates paid to the providers of these services, run counter to the ADA mandate and threaten the future availability of such services.

Sorenson and others who serve or represent the deaf and hard-of-hearing communities contend that recent FCC orders pertaining to VRS, IP Relay and IP Captioned Telephone Service will dramatically impact the quality and provision of these services. Additionally, Sorenson and the other major VRS providers have publicly stated that the new FCC compensation rates for providers are unsustainable. Similar drastic cuts to the rates for IP Relay have resulted in virtually all providers leaving that market.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


September 9, 2013 Sorenson Communications Announces Winners of Deaf Students Art Contest

SALT LAKE CITY (Sept. 9, 2013) — Today, Sorenson Communications announced the winners of the "I Love Learning Because…" Deaf Students Art Contest. The three winners were from the Indiana School for the Deaf. The prize for winning entries was an iPod touch®. Two winners were selected in the 5- through 10-year-old age category. They were Joseph and Jazelina. The winner of the 11- through 14-year-old age category is Metztli. A slideshow of the winning and honorable mention contest entries can be viewed at www.svrs.com/aware2013#art_contest

The "I Love Learning Because…" Deaf Students Art Contest, open to American deaf and hard-of-hearing students ages 5 through 18, was designed to encourage artistic expression and to encourage students to think about learning. The contest was held as part of Sorenson's annual Deaf Awareness Month online celebration, presented in September. The winners were announced as part of Sorenson's celebration of deaf schools and learning.

"Sorenson received many outstanding contest entries this year," notes Ron Burdett, vice president of community relations for Sorenson Communications. "We want to thank all those who participated!"

"Sorenson's Deaf Awareness Month seeks to preserve and document Deaf history as well as current Deaf culture so today's and future generations of deaf and hearing people can learn from it ," says Burdett.

To join Sorenson's 2013 Deaf Awareness Month celebration, visit www.svrs.com/aware. To view past Sorenson online Deaf Awareness Month celebrations, visit www.svrs.com/aware2012 and www.svrs.com/aware2010.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


August 28, 2013 Leading Provider of Video Relay Service Celebrates Deaf Awareness

SALT LAKE CITY (Aug. 28, 2013)— During September, Sorenson Communications will present "Deaf Awareness Month," a unique, online celebration that takes a look at what it means to be deaf in today's world. The celebration, which begins online Sept. 3, at www.svrs.com/aware, is planned to end at the same time as the World Federation of the Deaf's "International Week of the Deaf," held during the last full week of September. New information and American Sign Language (ASL) videos will be added to the Deaf Awareness Month site throughout September.

Sorenson's 2013 celebration of Deaf Awareness Month will include:

  • Information about deaf schools and education
  • Stories about deaf people around the world
  • Profiles about people and organizations that have had an impact on deaf and hearing communities
  • Information about sign language and the deaf tradition of storytelling
  • Spotlights of accomplished deaf athletes

This year, as part of Deaf Awareness Month's focus on deaf schools, Sorenson sponsored the "I Love Learning Because…" Deaf Students Art Contest. Winners will be announced in September and participants' art will be featured in a video posted on the Deaf Awareness Month website.

Ron Burdett, Sorenson Communications vice president of community relations, says, "Sorenson is pleased to share deaf facts and information, available to anyone who has access to a computer. The stories and videos from inside and close to the deaf community give insight into the 'deaf experience.' By sharing them, we are preserving these stories for today's and future generations of deaf and hearing people."

The 2012 Sorenson Deaf Awareness Month website, www.svrs.com/aware2012, presented information about preserving ASL, the deaf tradition of storytelling and profiles of people and deaf-related organizations that changed – or are changing – the world for the better.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010

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About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 25, 2013 Sorenson Communications' Video Center to Showcase Deaflympics Video Coverage

SALT LAKE CITY (July 25, 2013)—Sorenson Communications customers will enjoy weekday postings of the Deaflympics 2013 Summer Games, beginning July 26 and continuing through Aug. 4. Sorenson is sponsoring daily video recaps of the 22nd Summer Deaflympics, being held in Sofia, Bulgaria, as well as athlete profiles, produced by H3 Network Media Alliance. All stories will be offered through the Sorenson Video Center. Video coverage of the events will be signed in International Sign (IS) language and will include open captioning in English.

This Deaflympics is expected to attract record numbers of competitors in the 19 confirmed sports.

"As the leading provider of Video Relay Service, Sorenson is pleased to make the Deaflympics accessible to all users of Sorenson-enabled devices. Sorenson customers will have the ease and convenience of viewing the reports from their preferred device, whether it be an ntouch® videophone or one of their ntouch® mobile devices," notes Ron Burdett, Sorenson Communications vice president of community relations. "Sports are an important part of deaf culture, a way we deaf people come together to communicate and compete. These reports will be exciting viewing."

When introduced, the Sorenson Video Center ushered in a new era of videophone functionality. The Video Center offers multiple channels and innovative programming – all available at no cost to users of Sorenson ntouch® products. In addition to educational and technical support videos, Video Center programming includes "Deaf Kids Network (DKN™)," which offers popular shows like "Storytime" and "Hangout," targeted to preteens and teenagers, and focuses on American Sign Language, deaf history and topics related to growing up deaf in today’s world. Another Video Center channel, "SIGNetwork™," features "Cooking Simply," a cooking program, and episodes of "Deaf Perspective" and "SN News," which address current events and deaf-related subjects.

For more information on the newly-enhanced Video Center, visit www.svrs.com/videocenter

For more information on the Deaflympics 2013 Summer Games, visit www.deaflympics.com

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 16, 2013 Sorenson myPhone Connects Multiple ntouch Products with One Phone Number
New feature simplifies user experience for customers

SALT LAKE CITY (July 16, 2013)—Today, Sorenson Communications introduced Sorenson myPhone, a new feature that offers customers the option to group all of their Sorenson ntouch® products using one phone number. When the myPhone Group Number is called, all devices in the group ring at once.

ntouch devices in a myPhone Group will also share the same Contacts, Call History, SignMail, Sorenson Video Center and Block List. By sharing these lists, customers will be able to access these features from any device in their group.

The myPhone feature is excusive to Sorenson ntouch® products, which include ntouch® VP, ntouch® PC, ntouch® for Mac, ntouch® Tablet and ntouch® Mobile.

"myPhone greatly simplifies SVRS® customers" experience by assigning all ntouch products a single number. That means myPhone users will only need to remember and give out one phone number, regardless of the number of devices they use," notes Ron Burdett, Sorenson vice president of community relations.

Additional myPhone benefits include:

  • Fewer missed calls, because all myPhone devices ring at the same time
  • Greater access to SignMail®, Call History and Video Center content from myPhone Group devices
  • Streamlined maintenance of Contacts and Block Lists, with changes reflected on each device

For more information about myPhone, visit www.svrs.com/myphone

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 8, 2013 Sorenson to Exit IP Relay Business
New FCC Rate Regime Prioritizes Cost Reductions Over Quality of Service for Deaf and Hard-of-Hearing

SALT LAKE CITY (July 8, 2013) – Sorenson Communications today announced that it will stop providing IP Relay service at 4 p.m. MDT on July 31, 2013. In a letter to the Federal Communications Commission (FCC), the provider of industry-leading communications products and services for the deaf and hard-of-hearing stated that its decision to end its IP Relay service is the result of compensation rates that are too low to sustain quality service. A July 1, FCC Order reduced the rate paid to IP Relay service providers by 21 percent this year and by an additional six percent each of the following two years. Sorenson is the third IP Relay provider to stop providing service in the past three months.

IP Relay is one method by which individuals who are deaf or hard-of-hearing can communicate via the telephone with people who are hearing. The Americans with Disabilities Act mandates the provision of "functionally equivalent" telecommunication services for people who are deaf and hard-of-hearing. These services are provided by independent companies and paid for by a fund supported by telecommunications carriers and overseen by the FCC.

"We are disappointed to have to take this step, but after reviewing our options, we have concluded it is better to exit the IP Relay business than to dramatically reduce the level of service we provide to our customers," says Sorenson Communications President and CEO Pat Nola. "Customers choose Sorenson because we bring smart innovations and superior service to the marketplace. We simply can’t maintain that standard under the FCC’s new rates."

Customers can keep their SIPRelay® number by porting it to a different IP Relay provider. Sorenson will assist customers to port their numbers through Aug. 31, 2013. Remaining IP Relay providers are listed on the FCC website (www.fcc.gov/encyclopedia/trs-providers). There are presently two other providers of IP Relay service.

The FCC’s July 1, order affects only Sorenson’s SIPRelay service. Other Sorenson services, including SVRS® or IPCTS service offered by CaptionCall, a wholly-owned subsidiary of Sorenson Communications, are not impacted and will continue service as usual.

Sorenson has provided IP Relay service for more than eight years, and in 2013, served more than a quarter of the market. In its letter to the FCC, Sorenson warned that the FCC’s insistence on using an outmoded approach to ratemaking that doesn’t account for the financial realities of relay service providers threatens the provision of essential services to Americans who are deaf or hard-of-hearing.

"Sorenson regrets that it must take this action. However, the IP Relay rates set by the FCC in its order of July 1, 2013 leave Sorenson no alternative. Sorenson has repeatedly pointed out that the Telecommunication Relay Service (TRS) rate-of-return methodology, which is based only on "allowable costs," a subset of actual costs which allows for no margin on expenses in a labor-intensive industry, consistently generates rates that are unsustainable. Rates set based on those levels will not yield functionally-equivalent telecommunications relay services," says Nola.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.