Press Releases

The latest news releases from Sorenson Communications are below.

2014 Press Releases


April 30, 2014 Sorenson Communications Emerges from Chapter 11 with Stronger Balance Sheet

Service and Operations Remain Unaffected

SALT LAKE CITY– April 30, 2014 – Today, Sorenson Communications, Inc. emerged from a pre-packaged Chapter 11 process, commenced on March 3, 2014, in the United States Bankruptcy Court for the District of Delaware. Reorganized Sorenson, with a strengthened balance sheet, will continue investing in its service platform and developing products to provide innovative communications technology to the deaf and hard-of-hearing community. In addition, reorganized Sorenson now has the financial runway needed to work with the FCC on addressing the future regulatory framework for the industry.

Since its Chapter 11 filing on March 3, Sorenson’s operations and services have continued uninterrupted, with no impact to customers, employees, interpreters and suppliers. All customer services have been maintained, all employee wage and benefit programs have continued and all suppliers have been paid in the ordinary course of business.

Scott Sorensen, chief financial officer of Sorenson Communications, Inc., noted, “Sorenson will continue to empower people who are deaf and hard-of-hearing by providing the industry’s highest-quality communication products and services. Sorenson is dedicated to the promise of access to functionally-equivalent communication as mandated by the Americans with Disabilities Act (ADA).”

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


March 3, 2014 Sorenson Communications Reaches Agreement on Comprehensive Debt Restructuring

No impact to Service or Operations
Company Seeks Expedited Exit from Pre-Packaged Chapter 11


SALT LAKE CITY– March 3, 2014 – Today, Sorenson Communications, Inc. announced it has reached an agreement with a substantial majority of its owners and second lien note holders on the terms of a comprehensive debt restructuring, a move that will significantly strengthen its balance sheet. To implement the restructuring, the company is seeking expedited confirmation of a pre-packaged Chapter 11 plan of reorganization, filed today with the United States Bankruptcy Court in the District of Delaware.

Sorenson expects operations will continue uninterrupted, and the filing is not expected to affect Sorenson’s users, employees, interpreters or suppliers. As part of the process, the company is seeking approval to pay suppliers in the ordinary course and to continue all programs benefiting users, as well as customary relief to continue its wage and benefit programs for its employees.

Sorenson is requesting a hearing to approve the restructuring plan and to set an expedited schedule for the company’s emergence from Chapter 11. The company expects the Chapter 11 process to conclude within 60 days.

“The industry is forced to make changes as a result of the evolving regulatory landscape. Despite these regulatory challenges, Sorenson remains committed to continue to enable deaf and hard-of-hearing people to access functionally-equivalent telephone services,” said Scott Sorensen, Chief Financial Officer of Sorenson Communications, Inc. “We have taken steps to ensure that the bankruptcy process will not affect our users, employees, interpreters or suppliers, and we intend to move forward as quickly as possible to complete our restructuring. We are very pleased that our note holders and our owners are supportive of the steps we have taken to improve our balance sheet.”

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 20, 2014 Sorenson Video Center Offering Three New Programs

SALT LAKE CITY (Jan. 20, 2014) — Sorenson Communications® customers now have even more choices for deaf-specific programming on the Sorenson Video Center. The informational and entertaining content is available exclusively to all users of Sorenson ntouch products, which include the ntouch® VP videophone, ntouch® PC, ntouch® for Mac, ntouch® Tablet and ntouch® Mobile.

In December, Sorenson introduced "Handmade," a do-it-yourself program. The first episode of "Handmade" featured Trenton, who created a piece of metal artwork. The program will continue to capture the tool-and-machine-based adventures of Trenton and two lifelong friends, Gary and Jay, as they work in Trenton's workshop. Each "Handmade" segment will feature the trio taking on a new project.

Two additional programs have been introduced: "Deaf People: Tell Me More," featuring interviews with well-known deaf personalities, and "Journeys on the Deaf Path," a travel show specifically targeted to deaf people. "Deaf People: Tell Me More," hosted by Christina, a previous "Hangout" host, will feature interviews with various deaf leaders, actors, educators, politicians and business owners. Each episode of "Journeys on the Deaf Path" will feature a different travel destination. Several hosts will explore various communities and the uniquely deaf aspects of those people and places.

Sorenson Director of Advertising and Communications John Peebler, who oversees content for the Video Center, says, "We are working hard to provide even more ASL videos. Each new show covers various topics and comes from viewer feedback. While introducing the new shows is exciting, the positive comments we're receiving are also exciting."

The new, expanded Video Center programming further diversifies content and joins the existing and popular shows "Hangout," "Cooking Simply," "Deaf Perspective," "Storytime" and "SN News."

For more information on the newly enhanced Video Center, visit www.svrs.com/videocenter.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


January 17, 2014 Sorenson Communications’ Workshops Benefit Local Deaf Communities and Provide Much-Needed Continuing Education Credits (CEUs)

SALT LAKE CITY – (Jan. 17, 2014) Today, Sorenson Communications®, the largest employer of American Sign Language (ASL) interpreters in the U.S., announced that in 2013, the company sponsored 540 interpreting workshops for hundreds of ASL interpreters. The workshops provided an opportunity for Sorenson employees as well as community interpreters to earn Continuing Education Credits (CEUs), which are needed to maintain professional certification status and continue to work as professional ASL interpreters.

Sorenson, the leading Video Relay Service (VRS) provider for those who use sign language to communicate, helps to advance national interpreting standards by dedicating resources to the ongoing professional development of Sorenson interpreters as well as interpreters throughout the country.

“In an attempt to better serve customers and the greater deaf community, Sorenson invests heavily in the professional development and enhancement of all ASL interpreters’ skills,” explains Chris Wakeland, Sorenson Communications vice president of interpreting. “We do this because we care about and attend to the communication needs of our deaf and hard-of-hearing customers. The support offered ensures interpreters receive needed training so they are confident about their work as they strive to do their best.”

Last year, through Sorenson-sponsored workshops, about 160,000 CEUs were awarded to eligible interpreters. As in past years, the workshops also provided an opportunity for interpreters to donate to local communities and deaf groups, including schools, youth camps, sports and senior clubs and interpreter organizations. More than $8,500 was donated to local groups by interpreters attending 2013 CEU workshops.

Amy Kalmus, Sorenson Communications director of professional development and training, says, “Due to the rigorous demands of Video Relay Service interpreting work, it is critical for interpreters to engage in continuing professional development. This is how they are able to maintain the highest standards of excellence and provide top-quality customer service. By providing training opportunities for employee and non-employee interpreters, Sorenson better supports customers that use VRS.”

Hundreds of Sorenson-sponsored workshops and training sessions are planned for 2014 for video interpreters who work in Sorenson VRS interpreting centers. Other learning opportunities for Sorenson interpreters will include eLearning and distance-based educational opportunities. “We look forward to providing a variety of workshops and training opportunities that will benefit interpreters across the country and empower them to meet the needs of any given interpreting situation,” Kalmus says.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


2013 Press Releases


October 29, 2013 Sorenson Communications Congratulates New FCC Commissioners, Calls for Focus on Needs of Deaf and Hard-of-Hearing

SALT LAKE CITY (Oct. 29, 2013) — Sorenson Communications®, the nation's leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today congratulated new Federal Communications Commission (FCC) Chairman Tom Wheeler and Commissioner Michael P. O’Rielly on their Senate confirmation. Sorenson also urged the new commissioners to ensure that recent FCC actions don’t undermine the availability of telecommunication services for the deaf and hard-of-hearing.

"We congratulate Chairman Wheeler and Commissioner O’Rielly on taking their places at the FCC. We urge them to help the Commission to be more responsive to the needs of the deaf and hard-of-hearing communities," said Mike Maddix, Director of Government and Regulatory Affairs for Sorenson. "We are in a situation right now, that if not corrected, will result in the loss of critical services for millions of Americans who are deaf or hard-of-hearing and will run afoul of the mandates of the Americans with Disabilities Act (ADA). We hope that with this change in leadership there will be a willingness to truly understand the long-term ramifications of recently proposed and adopted policies and to make changes before it is too late."

The FCC is charged by Congress to fulfill the mandate of the ADA requiring the availability of telecommunication services for the deaf and hard-of-hearing that are functionally equivalent to services available to the hearing. However, recent FCC orders imposing technological and financial burdens on the people who use these services, as well as drastically reducing compensation rates paid to the providers of these services, run counter to the ADA mandate and threaten the future availability of such services.

Sorenson and others who serve or represent the deaf and hard-of-hearing communities contend that recent FCC orders pertaining to VRS, IP Relay and IP Captioned Telephone Service will dramatically impact the quality and provision of these services. Additionally, Sorenson and the other major VRS providers have publicly stated that the new FCC compensation rates for providers are unsustainable. Similar drastic cuts to the rates for IP Relay have resulted in virtually all providers leaving that market.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® for Mac®, software that connects users to SVRS by using an Apple® computer; ntouch® Tablet, which turns the Apple iPad® with a front-facing camera into a larger-screen mobile VP; and ntouch® Mobile, an application empowering SVRS communication via mobile devices.

Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


September 9, 2013 Sorenson Communications Announces Winners of Deaf Students Art Contest

SALT LAKE CITY (Sept. 9, 2013) — Today, Sorenson Communications announced the winners of the "I Love Learning Because…" Deaf Students Art Contest. The three winners were from the Indiana School for the Deaf. The prize for winning entries was an iPod touch®. Two winners were selected in the 5- through 10-year-old age category. They were Joseph and Jazelina. The winner of the 11- through 14-year-old age category is Metztli. A slideshow of the winning and honorable mention contest entries can be viewed at www.svrs.com/aware2013#art_contest

The "I Love Learning Because…" Deaf Students Art Contest, open to American deaf and hard-of-hearing students ages 5 through 18, was designed to encourage artistic expression and to encourage students to think about learning. The contest was held as part of Sorenson's annual Deaf Awareness Month online celebration, presented in September. The winners were announced as part of Sorenson's celebration of deaf schools and learning.

"Sorenson received many outstanding contest entries this year," notes Ron Burdett, vice president of community relations for Sorenson Communications. "We want to thank all those who participated!"

"Sorenson's Deaf Awareness Month seeks to preserve and document Deaf history as well as current Deaf culture so today's and future generations of deaf and hearing people can learn from it ," says Burdett.

To join Sorenson's 2013 Deaf Awareness Month celebration, visit www.svrs.com/aware. To view past Sorenson online Deaf Awareness Month celebrations, visit www.svrs.com/aware2012 and www.svrs.com/aware2010.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


August 28, 2013 Leading Provider of Video Relay Service Celebrates Deaf Awareness

SALT LAKE CITY (Aug. 28, 2013)— During September, Sorenson Communications will present "Deaf Awareness Month," a unique, online celebration that takes a look at what it means to be deaf in today's world. The celebration, which begins online Sept. 3, at www.svrs.com/aware, is planned to end at the same time as the World Federation of the Deaf's "International Week of the Deaf," held during the last full week of September. New information and American Sign Language (ASL) videos will be added to the Deaf Awareness Month site throughout September.

Sorenson's 2013 celebration of Deaf Awareness Month will include:

  • Information about deaf schools and education
  • Stories about deaf people around the world
  • Profiles about people and organizations that have had an impact on deaf and hearing communities
  • Information about sign language and the deaf tradition of storytelling
  • Spotlights of accomplished deaf athletes

This year, as part of Deaf Awareness Month's focus on deaf schools, Sorenson sponsored the "I Love Learning Because…" Deaf Students Art Contest. Winners will be announced in September and participants' art will be featured in a video posted on the Deaf Awareness Month website.

Ron Burdett, Sorenson Communications vice president of community relations, says, "Sorenson is pleased to share deaf facts and information, available to anyone who has access to a computer. The stories and videos from inside and close to the deaf community give insight into the 'deaf experience.' By sharing them, we are preserving these stories for today's and future generations of deaf and hearing people."

The 2012 Sorenson Deaf Awareness Month website, www.svrs.com/aware2012, presented information about preserving ASL, the deaf tradition of storytelling and profiles of people and deaf-related organizations that changed – or are changing – the world for the better.

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting a variety of videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.svrs.com/aware2010

.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 25, 2013 Sorenson Communications' Video Center to Showcase Deaflympics Video Coverage

SALT LAKE CITY (July 25, 2013)—Sorenson Communications customers will enjoy weekday postings of the Deaflympics 2013 Summer Games, beginning July 26 and continuing through Aug. 4. Sorenson is sponsoring daily video recaps of the 22nd Summer Deaflympics, being held in Sofia, Bulgaria, as well as athlete profiles, produced by H3 Network Media Alliance. All stories will be offered through the Sorenson Video Center. Video coverage of the events will be signed in International Sign (IS) language and will include open captioning in English.

This Deaflympics is expected to attract record numbers of competitors in the 19 confirmed sports.

"As the leading provider of Video Relay Service, Sorenson is pleased to make the Deaflympics accessible to all users of Sorenson-enabled devices. Sorenson customers will have the ease and convenience of viewing the reports from their preferred device, whether it be an ntouch® videophone or one of their ntouch® mobile devices," notes Ron Burdett, Sorenson Communications vice president of community relations. "Sports are an important part of deaf culture, a way we deaf people come together to communicate and compete. These reports will be exciting viewing."

When introduced, the Sorenson Video Center ushered in a new era of videophone functionality. The Video Center offers multiple channels and innovative programming – all available at no cost to users of Sorenson ntouch® products. In addition to educational and technical support videos, Video Center programming includes "Deaf Kids Network (DKN™)," which offers popular shows like "Storytime" and "Hangout," targeted to preteens and teenagers, and focuses on American Sign Language, deaf history and topics related to growing up deaf in today’s world. Another Video Center channel, "SIGNetwork™," features "Cooking Simply," a cooking program, and episodes of "Deaf Perspective" and "SN News," which address current events and deaf-related subjects.

For more information on the newly-enhanced Video Center, visit www.svrs.com/videocenter

For more information on the Deaflympics 2013 Summer Games, visit www.deaflympics.com

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 16, 2013 Sorenson myPhone Connects Multiple ntouch Products with One Phone Number
New feature simplifies user experience for customers

SALT LAKE CITY (July 16, 2013)—Today, Sorenson Communications introduced Sorenson myPhone, a new feature that offers customers the option to group all of their Sorenson ntouch® products using one phone number. When the myPhone Group Number is called, all devices in the group ring at once.

ntouch devices in a myPhone Group will also share the same Contacts, Call History, SignMail, Sorenson Video Center and Block List. By sharing these lists, customers will be able to access these features from any device in their group.

The myPhone feature is excusive to Sorenson ntouch® products, which include ntouch® VP, ntouch® PC, ntouch® for Mac, ntouch® Tablet and ntouch® Mobile.

"myPhone greatly simplifies SVRS® customers" experience by assigning all ntouch products a single number. That means myPhone users will only need to remember and give out one phone number, regardless of the number of devices they use," notes Ron Burdett, Sorenson vice president of community relations.

Additional myPhone benefits include:

  • Fewer missed calls, because all myPhone devices ring at the same time
  • Greater access to SignMail®, Call History and Video Center content from myPhone Group devices
  • Streamlined maintenance of Contacts and Block Lists, with changes reflected on each device

For more information about myPhone, visit www.svrs.com/myphone

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.

FCC Disclaimer
If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 800-659-4810 or by visiting www.svrs.com/moving. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson's website: www.sorenson.com/disclaimer. For information on toll-free numbering, please visit www.svrs.com/tollfree.


July 8, 2013 Sorenson to Exit IP Relay Business
New FCC Rate Regime Prioritizes Cost Reductions Over Quality of Service for Deaf and Hard-of-Hearing

SALT LAKE CITY (July 8, 2013) – Sorenson Communications today announced that it will stop providing IP Relay service at 4 p.m. MDT on July 31, 2013. In a letter to the Federal Communications Commission (FCC), the provider of industry-leading communications products and services for the deaf and hard-of-hearing stated that its decision to end its IP Relay service is the result of compensation rates that are too low to sustain quality service. A July 1, FCC Order reduced the rate paid to IP Relay service providers by 21 percent this year and by an additional six percent each of the following two years. Sorenson is the third IP Relay provider to stop providing service in the past three months.

IP Relay is one method by which individuals who are deaf or hard-of-hearing can communicate via the telephone with people who are hearing. The Americans with Disabilities Act mandates the provision of "functionally equivalent" telecommunication services for people who are deaf and hard-of-hearing. These services are provided by independent companies and paid for by a fund supported by telecommunications carriers and overseen by the FCC.

"We are disappointed to have to take this step, but after reviewing our options, we have concluded it is better to exit the IP Relay business than to dramatically reduce the level of service we provide to our customers," says Sorenson Communications President and CEO Pat Nola. "Customers choose Sorenson because we bring smart innovations and superior service to the marketplace. We simply can’t maintain that standard under the FCC’s new rates."

Customers can keep their SIPRelay® number by porting it to a different IP Relay provider. Sorenson will assist customers to port their numbers through Aug. 31, 2013. Remaining IP Relay providers are listed on the FCC website (www.fcc.gov/encyclopedia/trs-providers). There are presently two other providers of IP Relay service.

The FCC’s July 1, order affects only Sorenson’s SIPRelay service. Other Sorenson services, including SVRS® or IPCTS service offered by CaptionCall, a wholly-owned subsidiary of Sorenson Communications, are not impacted and will continue service as usual.

Sorenson has provided IP Relay service for more than eight years, and in 2013, served more than a quarter of the market. In its letter to the FCC, Sorenson warned that the FCC’s insistence on using an outmoded approach to ratemaking that doesn’t account for the financial realities of relay service providers threatens the provision of essential services to Americans who are deaf or hard-of-hearing.

"Sorenson regrets that it must take this action. However, the IP Relay rates set by the FCC in its order of July 1, 2013 leave Sorenson no alternative. Sorenson has repeatedly pointed out that the Telecommunication Relay Service (TRS) rate-of-return methodology, which is based only on "allowable costs," a subset of actual costs which allows for no margin on expenses in a labor-intensive industry, consistently generates rates that are unsustainable. Rates set based on those levels will not yield functionally-equivalent telecommunications relay services," says Nola.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices.


2012 Press Releases


October 30, 2012 Sign Language Interpreters Prepare for Interpreting Traumatic Experiences
Psychological health and resilience can be strengthened through training

SALT LAKE CITY (Oct. 30, 2012)-Special training is helping thousands of sign language interpreters cope with interpreting traumatic Video Relay Service (VRS) calls - calls that empower deaf people to communicate with hearing people, including 911, in real time using a videophone, PC or mobile device.

In addition to the ongoing, routine 911 training all Sorenson Communications American Sign Language (ASL) interpreters receive, a new initiative from Sorenson, the largest private employer of interpreters in the United States and the nation's leading provider of VRS, is recommending additional training for every Sorenson interpreter by the end of next year.

"The emotional and physical safety of Sorenson VRS customers and our Sorenson interpreters is our top priority," notes Chris Wakeland, Sorenson Vice President of Interpreting. "Some interpreters witness very traumatic events over the videophone. And, with 911 VRS calls, our interpreters are seeing the emergency even before emergency personnel arrive. Because there's a kind of engagement on the interpreter's part, traumatic events often impact interpreters in a secondary, or vicarious, way. So there's a real need to help interpreters understand the dynamic of trauma so they can prepare themselves before they are exposed to traumatic events. That way, following a traumatic interpreting session, they will be resilient and again be able to engage with callers in providing the best VRS service possible."

Sorenson has enlisted psychologist Ron Lybarger, Ph.D., also a sign language interpreting specialist, to conduct workshops on self care and prepare Sorenson interpreters for traumatic exposure. Lybarger discusses how to prevent stress, improve ability to manage energy and emotion during crises, develop enhanced resiliency, proactively create strategies to be effective and confident and take responsibility for one's own health and wellbeing. The contents of VRS calls, which must remain confidential under federal law, will not be disclosed during the workshops.

Lybarger clarifies the role of professional interpreters as well as provides information about how interpreters can determine if they are affected by trauma -what to do about it and what resources are available. "We want to help interpreters minimize and mitigate symptoms sometimes associated with traumatic exposure, which can include anxiety, sleep problems and depression," he says.

Lybarger notes that preliminary studies suggest that strengthening resilience and psychological health can be accomplished through training and preparation, which includes exercise, meditation, compassion for self, social support, even yoga. All are beneficial in multiple ways, says Lybarger, adding "Post-traumatic growth is not simply a return to baseline from a period of suffering; instead, it is an experience of improvement that for some people is deeply profound."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; ntouch® for Mac®, an application that provides Mac users with on-the-go VRS; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


October 17, 2012 Tennessee Temple University Receives the Sorenson VRS IEP Award of Excellence

(SALT LAKE CITY) Sorenson Communications congratulates Tennessee Temple University (TTU), located in Chattanooga, Tenn., as the recipient of the Sorenson VRS® (SVRS®) Interpreter Education Program (IEP) Award of Excellence. As the award recipient, TTU received a cash award that was invested into its IEP program as well as credits for educational materials to be used at Dawn Sign Press and Sign Media.

The SVRS IEP Award of Excellence recognizes outstanding American Sign Language (ASL) IEPs that incorporate Video Relay Service (VRS) instruction into their curriculum. The award also recognizes IEPs that continually recognize and respond to the broadening communication needs of the deaf community. Sorenson Communications is the largest employer of ASL interpreters in the United States.

TTU's IEP coordinator, Lisa Godfrey, says faith-based TTU fills a niche, both academically and spiritually and is one of only approximately 35 four-year degree ASL interpreting programs in the country. Godfrey is proud of the 100 percent placement rate for TTU graduates who want to go into interpreting. "We want to do everything we can to make TTU students ready to enter the workforce at graduation, including giving them the tools to function and succeed in the VRS setting," says Godfrey.

Chris Wakeland, Sorenson Communications Vice President of Interpreting, commends TTU for the close relationships it fosters with Chattanooga's deaf community. "Involving TTU students in the deaf community creates a winning situation for everyone. Interpreting students acquire additional experience and confidence while the deaf community benefits from additional interpreters who accept jobs that otherwise would go unsupported."

Linda Lawson, Program Manager of Chattanooga Services for the Deaf and Hard of Hearing, a non-profit organization, is also grateful for the five-year relationship between her organization and TTU. "We are a community-based interpreting referral agency. Originally, we invited students to observe what we do. Then I began to ask TTU if they had students who could interpret in nonthreatening assignments. It turned out to be a great idea for both of our organizations. I believe it helped students see that they could have a career in community-based interpreting, not just in education."

In addition to the SVRS IEP Award of Excellence, Sorenson Communications seeks to raise the overall quality of ASL interpreting across the U.S. and Canada by sponsoring hundreds of interpreting workshops each year. The workshops provide required Continuing Education Units (CEUs) for professional interpreters who want to stay certified in ASL interpreting. These workshops are open to Sorenson and community interpreters alike. Sorenson Communications also founded and supports the VRS Interpreting Institute, which provides ongoing education for IEP graduates and interpreter and ASL educators. The SVRS IEP Award of Excellence will be presented to TTU in October at the Conference of Interpreter Trainers convention, in Charlotte, N.C.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; ntouch® for Mac®, an application that provides Mac users with on-the-go VRS; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


September 4, 2012 Sorenson Communications' Deaf Awareness Month Highlights Contributions of Deaf Visionaries

SALT LAKE CITY (Sept. 4, 2012)- During the month of September, Sorenson Communications will present "Deaf Awareness Month," a special online commemoration that offers information about deaf community, leaders and history. The celebration, which began online today, at www.sorensonvrs.com/aware, coincides with the World Federation of the Deaf's "International Week of the Deaf," held during the last full week of September. Content will be added to the Deaf Awareness Month site throughout September.

Sorenson's 2012 celebration of Deaf Awareness Month will include:

  • Profiles about people and organizations that have had an impact on deaf and hearing communities
  • Information about sign language and the deaf tradition of storytelling
  • Spotlights of accomplished deaf athletes
  • Information on people who are today's deaf changemakers

In 2010, Sorenson launched its first online celebration of Deaf Awareness Month by presenting various videos that featured deaf leaders who promoted causes and whose contributions were significant in the arts, athletics and communication. Sorenson also celebrated deaf historian Jack Gannon and sponsored, along with the VRS Interpreting Institute (VRSII), a special Young Artists Contest to encourage deaf children in artistic endeavors. The 2010 Sorenson Communications Deaf Awareness Month celebration can be viewed by visiting www.sorensonvrs.com/aware2010.

"Sorenson Communications is pleased to provide information that focuses on the unique contributions of deaf people to America and to the world," notes Ron Burdett, Sorenson Communications Vice President of Community Relations. "Sorenson is intent on preserving deaf history as well as documenting current deaf culture. We hope today's and future generations of deaf and hearing people will enjoy stories from inside and close to the deaf community."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


August 16, 2012 Sorenson Communications Announces its Newest Technology: ntouch for Mac

Users Enjoy Familiar Experience, Convenient SVRS Access

SALT LAKE CITY (Aug. 16, 2012) - Today, Sorenson Communications announced ntouch® for Mac®, which now empowers Mac and Sorenson Video Relay Service® (SVRS® ) users who are deaf to enjoy relayed calls from anywhere there is an internet connection. ntouch for Mac provides SVRS users who have a Mac with a built-in camera or added web cam, with convenient, on-the-go SVRS.

Like all Sorenson products, ntouch for Mac is available to Sorenson customers at no cost. Customers can download the free application from the App Store. Sorenson is the first and only VRS provider with a VRS application available on the App Store.

"Deaf users of Apple® products will enjoy the easy and familiar experience of accessing SVRS on their Mac desktop and laptop computers. We know schools and educational institutions have been looking forward to enjoying SVRS on Mac computers," notes Pat Nola, President and CEO of Sorenson Communications, the leading provider of Video Relay Service. "ntouch for Mac joins the ntouch suite of products, which include ntouch VP® videophone, ntouch PC® and ntouch Mobile® for iOS® and Android® phones. In an ongoing effort to provide the most up-to-date, functionally-equivalent technology for the deaf and hard-of-hearing, Sorenson is pleased to offer this newest ntouch technology."

The most popular features of the ntouch VP videophone are also available with ntouch for Mac. They include:

  • The ability to import Sorenson VP contacts
  • Sorenson Video Center
  • Deaf SignMail®
  • Call Waiting
  • Sorenson HD
  • Multiple phone numbers per contact
  • Home and business network friendly
  • Fast Search from the Home screen
  • Phonebook with search function
  • Call history with search function
  • Block List
  • Emergency 911 service
For more information about ntouch for Mac, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


July 26, 2012 Sorenson Communications Presents Newest Technology and Video Center Celebrities at DeafNation World Expo

SALT LAKE CITY (July 26, 2012) - Sorenson Communications will offer hands-on demonstrations of Sorenson ntouch® technology at DeafNation World Expo, July 31 through Aug. 1, at the Mandalay Bay Convention Center, 3950 Las Vegas Boulevard South, in Las Vegas, Nev. Expo hours are 9 a.m. to 5 p.m. daily. Admission is free, but requires advance registration at www.deafnation.com.

Expo attendees who stop by the Sorenson Communications booth will also enjoy games, the chance to enter a daily iPad® giveaway and presentations by the celebrities who appear on Sorenson Video Center programs. The newly-enhanced Sorenson Video Center offers information and entertainment produced especially for deaf audiences. The Video Center is available to customers who use Sorenson products for home, mobile and PCs.

Video Center celebrities will appear in the Sorenson booth at the following times.

July 30, 2 p.m.: Sean Forbes, co-founder of Deaf Performing Arts Network (D-PAN), will share how he translates lyrics into American Sign Language music videos for the deaf and hard-of-hearing communities.

Forbes will also perform at 3:30 p.m. on the DeafNation stage.

July 31, 2 p.m.: Meet "Deaf Perspective" host and actress Deanne Bray and co-hosts Melvin Patterson and Julia Velasquez. Deaf Perspective addresses current events and deaf-related topics. The cast of Deaf Perspective will sign autographs at the Sorenson Booth at 2:30 p.m.

Aug. 1, 2 p.m.: Matthew Baker, founder of San Diego-based "Feast on This" catering, hosts the Video Center's "Cooking Simply." He will share cooking tips and tricks he has learned in the food service and restaurant businesses.

"We are looking forward to meeting old and new friends from all over the world at this year's DeafNation World Expo," notes Ron Burdett, Sorenson Vice President of Community Relations. "Trainers in the Sorenson booth will show Expo participants the latest in Sorenson ntouch technology."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


June 7, 2012 Newly-Enhanced Sorenson Video Center Offers Exclusive Programming

SALT LAKE CITY (June7, 2012) - Today, Sorenson Communications announced its newly-enhanced Video Center, which now offers expanded programming produced specifically for deaf audiences. The informational and entertaining Video Center content is available to all users of Sorenson's videophones and ntouch® products for home, mobile and PCs.

"The enhanced Video Center ushers in a new era of videophone functionality coupled with innovative programming. Video Center content provides Sorenson customers a greater choice in viewing programming in what, for many, is their native language, American Sign Language (ASL). This supports Sorenson's commitment to giving back to the deaf community," says Pat Nola, President and CEO of Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate.

Enhanced Video Center programming now includes "Deaf Kids Network (DKN™)" which continues to offer the popular children's show "Storytime" as well as "Hangout." The new "Hangout" program is targeted to preteens and teenagers and focuses on ASL, deaf history and topics related to growing up deaf in today's world. "SIGNetwork™ (SN)" introduces "Cooking Simply" and episodes of "Deaf Perspective," which addresses current events and deaf-related subjects.

In addition to informational and entertaining content, the Video Center also offers deaf SVRS® customers:

  • Videos produced in American Sign Language (ASL)
  • A wide variety of rich programming available at no cost
  • Multiple channels, programs and episodes
  • Programming options similar to video-on-demand systems
  • Technology and regulatory announcements
  • Educational, entertainment and technical support videos
The Video Center is a first-of-its-kind offering, giving Sorenson customers a central location to access communication, information and entertainment. For more information on the newly enhanced Video Center, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


May 30, 2012 Sorenson Communications Unveils New Videophone Booth at Lexington School for the Deaf

JACKSON HEIGHTS, N.Y. (May 30, 2012) - Today, Sorenson Communications unveiled a new student-designed videophone booth containing a Sorenson ntouch® VP, a videophone that empowers deaf and hard-of-hearing people to communicate with hearing people. The unveiling took place at Lexington School for the Deaf, part of the largest organization serving the deaf community in the State of New York.

Earlier this year, Sorenson sponsored a contest that invited Lexington students, grades nine through 12, to submit designs for a new videophone booth for their school. Students voted to determine winning booth designs from each grade. The five winning designs were reviewed and judges determined an overall winner: Stephanie, a graduating senior. Her design, among other ideas, incorporated images of a red apple, the New York City skyline, the school, its logo and the American Sign Language sign for "I love you." Sorenson Communications presented Stephanie with the grand prize, an iPad®2, and the five runners-up each with a Kindle Fire®.

As part of the unveiling ceremony, Stephanie placed the first two calls, using the Sorenson ntouch VP, to Queens Borough President Helen Marshall and to the award-winning Off Broadway star Russell Harvard from the hit show "Tribes."

"Sorenson is pleased to present this creative videophone booth - and the empowering technology it contains, to the students of Lexington School for the Deaf," notes Dave Johnson, Sorenson Communications Vice President of Outreach. "Over the last decade, video relay technology has revolutionized communication for the deaf. Today's students use it daily as part of their communication routine. We are pleased to provide this technology to Lexington."

Sorenson Communications' ntouch® suite of products also includes ntouch® Mobile and ntouch® PC, mobile and portable SVRS options that empower users to conduct VRS calls while on the go and away from their videophones.

The trademarks used herein are property of their respective owners.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


May 7, 2012 Sorenson Communications Applauds Confirmation of Two New Commissioners to Federal Communications Commission

SALT LAKE CITY (May 7, 2012)-Sorenson Communications®, the nation's leading provider of Video Relay Services (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, applauded today's Senate confirmation of Ajit Pai and Jessica Rosenworcel to serve on the Federal Communications Commission (FCC). Congress has directed the FCC to ensure that the telecommunications services available to the deaf and hearing-impaired are functionally equivalent to services available to the hearing. As Americans enjoy the benefits of broadband services and other technological developments, this statutory mandate has become more important than ever to the deaf and hard-of-hearing.

Mike Maddix, Director of Government and Regulatory Affairs for Sorenson Communications, commented: "Sorenson is pleased that the FCC is now fully staffed with commissioners. We congratulate the two new commissioners, Ajit Pai and Jessica Rosenworcel, and look forward to working with them on important issues related to relay services for the deaf and hard-of-hearing."

Sorenson Communications' mission is to break down communication barriers by offering the highest-quality communication products and services to all deaf and hard-of-hearing individuals. The Sorenson videophones, ntouch® suite of products and Sorenson Video Relay Service® have revolutionized communication for deaf and hard-of-hearing people who use sign language to communicate and ushered in a new era of communications for them.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


February 23, 2012 Sorenson ntouch Mobile Adds Support for Additional Android Devices

SALT LAKE CITY (Feb. 23, 2012) - Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today announced it has added five new mobile devices to its list of those currently supported by ntouch® Mobile, Sorenson Communications' mobile VRS solution. The ntouch Mobile app can be downloaded from the Android™ Market at no cost. Using ntouch Mobile on any of these devices empowers deaf people to access VRS to communicate with hearing people through a video relay interpreter - anytime, anywhere.

The five new mobile devices now supported by ntouch Mobile are:
HTC EVO™ 3D from Sprint®
HTC EVO Design 4G™ from Sprint
Samsung® Galaxy™ Nexus™ from Verizon®
Samsung Galaxy S™ II from AT&T® and T-Mobile®
Samsung EPIC™ 4G Touch from Sprint

Sorenson Communications' ntouch Mobile now supports a total of 16 Android and iPhone® devices. The complete list of supported devices can be viewed by visiting www.svrs.com/ntouchmobile.

"Sorenson Communications is pleased to provide functionally-equivalent technologies that offer added convenience and safety for our customers. We strive to provide products that will best fit our customers' lives and choices for communication," says Sorenson Communications Product Manager Ricky Simmons.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


January 6, 2012 Sorenson-Sponsored Interpreting Workshops Provide Needed CEUs, Benefit Local Deaf Communities

SALT LAKE CITY – (Jan. 6, 2012) Today, Sorenson Communications®, the largest employer of American Sign Language (ASL) interpreters in the U.S., announced that in 2011, the company sponsored 550 interpreting workshops for ASL interpreters, providing an opportunity for interpreters to earn Continuing Education Credits (CEUs). The CEUs are needed to maintain professional certification status and continue to work as professional ASL interpreters. Sorenson provides these workshops for employees as well as for community interpreters who are not employed by Sorenson Communications.

In an effort to advance national interpreting standards, Sorenson, the leading Video Relay Service (VRS) provider for those who use sign language to communicate, dedicates resources to the ongoing professional development of Sorenson interpreters as well as interpreters throughout the country.

Chris Wakeland, Sorenson Communications Vice President of Interpreting, notes, “Sorenson is committed to the success and professional development of all ASL interpreters. For this reason, we continually look for ways to enhance interpreters’ skills so we can better serve our customers and the greater deaf community.”

Last year, through Sorenson-sponsored workshops, about 150,000 CEUs were awarded to interpreters who qualified. As in past years, the workshops also provided a channel for interpreters to donate to local communities and deaf groups, including schools, youth camps, sports and senior clubs and interpreter organizations. More than $10,000 was donated to local groups by interpreters attending 2011 CEU workshops.

Amy Kalmus, Sorenson Communications Director of Professional Development, explains that Sorenson encourages all interpreters to pursue and maintain the highest standards of excellence. “Due to the nature of the work in the VRS setting, continued professional development and growth is essential to providing top-quality customer service. Providing training opportunities for employee and non-employee interpreters allows Sorenson to support the customers that use VRS. Most Sorenson interpreters work part-time schedules, which allow them to also perform community interpreting work and apply the training they receive through Sorenson to their work within their local communities.”

Kalmus explains ongoing professional development for ASL interpreters is critical in order to keep pace with the rigorous demands placed on them. Hundreds of Sorenson-sponsored workshops are planned for 2012 for VIs working in Sorenson VRS centers. Sorenson will continue to offer workshops for non-Sorenson employees as well. “We look forward to providing a variety of workshops that will benefit interpreters across the country – and empower them to meets the needs of any given interpreting situation,” Kalmus says.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; ntouch® PC, software that connects users to SVRS by using a PC and webcam; ntouch® Mobile, an application empowering SVRS communication via mobile devices; and Sorenson IP Relay® (SIPRelay®), a text-to-speech relay service.


2011 Press Releases


November 14, 2011 Local Company Sponsors Internet ASL- Music Video Sensation

SALT LAKE CITY - (Nov. 14, 2011) - An internet video, sponsored by Salt Lake City-based Sorenson Communications, is making headlines by combining music and American Sign Language (ASL). The video, produced by the Deaf Professional Arts Network (D-PAN), features deaf children signing the lyrics to the hit song "We're Going to Be Friends," by the White Stripes. Since being posted on YouTube just two weeks ago, the video has received 300,000 views and nearly 500 comments.

The ASL "White Stripes" video features deaf or hard-of-hearing children, mostly from the Detroit area, who sign heartwarming lyrics about meeting a new friend at the beginning of the school year.

Fall is here, hear the yell
Back to school, ring the bell
Brand new shoes, walking blues
Climb the fence, books and pens
I can tell that we are going to be friends.

Ron Burdett, Sorenson Communications Vice President of Community Relations, said, "Sorenson is pleased to sponsor this beautiful video that brings signs and sounds together to bridge the deaf and hearing worlds. Sorenson seeks to do this every day through high-quality products and services."

D-PAN co-founder Sean Forbes, a deaf musician and artist, said, "We are proud to have the support of artists who want their music to be heard by everyone, and we thank the White Stripes for allowing us to use their song."

The "We're Going to Be Friends" video can be accessed at www.d-pan.org or on the Sorenson Video Center.

About D-PAN
D-PAN is 501c(3) non-profit organization dedicated to promoting professional development and access to the entertainment, visual and media arts fields for individuals who are deaf or hard-of-hearing. D-PAN began by creating a series of groundbreaking ASL-centric music videos which received accolades from both hearing and non-hearing audiences around the world. With millions of views collectively on YouTube, D-PAN videos have set the standard for artistic ASL interpretations of popular songs.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch® PC, software that connects users to SVRS by using a PC and webcam; and ntouch® Mobile, an application empowering SVRS communication via a mobile device.


October 7, 2011 Sorenson Communications Announces Eagerly-Anticipated Deaf SignMail

FREMONT, Calif. (Oct. 7, 2011) - Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today announced important updates to its ntouch® PC product. Included in the new ntouch PC 2.0 features is Deaf SignMail®, which empowers ntouch PC users to record and send as well as receive video messages.

"For the first time, Sorenson customers can now leave each other messages in their native language - sign language," notes Dale Pederson, Sorenson Communications Product Manager. "This long-awaited innovation empowers deaf callers to send and receive video messages to deaf family, friends and business associates."

New ntouch PC 2.0 features and options for Sorenson® VRS (SVRS®) customers include:

  • Deaf SignMail - Video messages can be sent from ntouch PC and received by all Sorenson users.
  • Block List - Unwanted calls and SignMails from specific numbers can be blocked.
  • Spanish VRS - Contacts can be designated as Spanish-speaking for direct routing through a Sorenson Spanish-speaking interpreter.
  • Fast Search - A number or contact name entered on the ntouch PC home screen brings up all matching entries from the ntouch PC Phonebook.
  • Multiple phone numbers for Contacts
  • Audio Ringer
  • USB Flasher Compatibility
  • The ability to minimize ntouch PC to the Windows® system tray
  • The ability to automatically start ntouch PC when starting Windows
Earlier this week, Sorenson Communications announced the new ntouch® VP videophone, which also provides new features and options for SVRS callers.

For more information on ntouch VP or any of Sorenson's ntouch suite of products, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch® PC, software that connects users to SVRS by using a PC and webcam; and ntouch® Mobile, an application empowering SVRS communication via a mobile device.


October 5, 2011 Sorenson Communications Introduces ntouch VP Videophone for Deaf Callers
Deaf SignMail Offers Functionally-Equivalent Option

WASHINGTON, D.C. (Oct. 5, 2011) - Sorenson Communications, the leading provider of Video Relay Services (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today announced its new ntouch® VP videophone. The announcement was made at Gallaudet University, one of the premiere educational institutions for deaf students in the world.

Using an ntouch VP videophone, a television and a high-speed internet connection, deaf individuals connect to a nationwide network of American Sign Language video interpreters who contact hearing individuals and then relay conversations between the two parties.

The new ntouch VP combines the best elements of Sorenson's award-winning VP-200® videophone with new features, including Deaf SignMail®, which empowers ntouch VP users to record, send and receive video messages.

"Sorenson was the first to create a videophone designed specifically for deaf users. Since then, our customers requested the option to leave a signed video message," notes Sorenson Communications President and CEO Pat Nola. "Deaf SignMail is Sorenson's response to that request. We've fully integrated Deaf SignMail into ntouch VP so it's easy to send and receive video messages to deaf family and friends."

Other new or enhanced features of the ntouch VP videophone include:

  • A new deaf-friendly user interface
  • State-of-the art video quality with Sorenson HD
  • Searchable contacts in Phonebook
  • Camera unit that mounts on any TV
  • LightRing® visual caller ID
  • Improved remote control
  • Sorenson Video Center
  • Voice Carry Over (VCO)
For more information on ntouch VP or any of Sorenson's ntouch suite of products, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the new Sorenson ntouch® VP videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch® PC, software that connects users to SVRS by using a PC and webcam; and ntouch® Mobile, an application empowering SVRS communication via a mobile device.


September 29, 2011 ntouch Mobile Adds Support for Three Mobile Devices

SALT LAKE CITY - (Sept. 29, 2011) - Sorenson Communications today announced that ntouch® Mobile, Sorenson's mobile VRS solution, now supports the Samsung® Sidekick® 4G, Samsung Epic™ 4G with a data plan through Sprint® and the Samsung Galaxy S™ 4G with a data plan through T-Mobile®. The addition of these three devices brings to 10 the number of devices now supported by ntouch Mobile. The ntouch Mobile app is available at no cost to Sorenson users.

Sorenson Communications created ntouch Mobile as a communication solution for deaf and hard-of-hearing individuals who wish to place and receive Sorenson VRS® (SVRS®) and point-to-point calls while on the go. With the forward-facing technology of Android® and iPhone® devices, it is now possible for deaf people to communicate in their native language - sign language - on a mobile device while away from their home videophones.

"Sorenson continues to be a leader in deaf communication," says Ricky Simmons, Sorenson product manager. "We continually strive to provide the most practical and reliable communication options to our customers. These include high-resolution video technology, user-friendly software interface and Video Relay Service."

To date, the ntouch Mobile app supports the following Android and iOS® mobile devices:

  • Samsung Epic 4G with a Sprint data plan
  • Samsung Galaxy S 4G with a T-Mobile data plan
  • Samsung Sidekick 4G with a T-Mobile data plan
  • iPhone® 4 with a data plan through AT&T® or Verizon®
  • iPod touch® 4th generation using WiFi®
  • HTC® EVO™ 4G with a data plan through Sprint
  • HTC myTouch® 4G with a data plan through T-Mobile
  • HTC Thunderbolt™ with a data plan through Verizon
  • Samsung Nexus S™ from Google® with a data plan through T-Mobile
  • Samsung Nexus S 4G from Google with a data plan through Sprint
For more information about the ntouch suite of products, visit www.svrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


September 15, 2011 All Welcome at the 2011 Deaf & Hard of Hearing Festival

SALT LAKE CITY - Sept. 15, 2011 The 2011 Deaf & Hard of Hearing Festival is scheduled for Saturday, Sept. 24, 2011, from 11 a.m. to 7 p.m. at the Robert G. Sanderson Community Center of the Deaf and Hard of Hearing, located at 5709 S. 1500 West, in Taylorsville. The general public is invited to participate in the festival, which is sponsored by Sorenson Communications, the largest provider of Video Relay Service for the deaf and hard-of-hearing. There is no charge to attend the festival.

An increasing number of people are interested in the services provided by the Sanderson Center. Approximately 8.8 percent of Utahans have hearing loss severe enough to interfere with communication, and 10 percent have enough hearing loss to justify wearing a hearing aid. And, for a variety of reasons, the numbers are growing. An article in the August 2010 issue of the Journal of the American Medical Association reported that one in every five teens now has at least slight hearing loss which can affect learning. Military.com reports that hearing damage is the number-one injury that affects returning military. Age-related hearing loss is becoming more prevalent as America's largest demographic, the baby boomers, enter their senior years.

More than 1,200 people attended the first biannual Deaf & Hard of Hearing Festival, held in 2009. The Sanderson Center is expecting more than 1,500 participants this year. Festival attendees at this year's event will enjoy various food booths, informative assistive hearing technology demonstrations and arts and crafts products to view and purchase. The festival will also feature games and activities for children and families and an evening film screening of the Mark Wood comedy "Versa Effect," presented in American Sign Language and hosted by the Utah Association for the Deaf.

"The Deaf & Hard of Hearing Festival offers a window into the rich culture of deaf and hard-of-hearing people," says Marilyn Call, Director of the Sanderson Center. "Everyone - hearing, deaf and hard-of-hearing are encouraged to attend."

For more information about the Deaf & Hard-of-Hearing Festival, send an email to emccowan@utah.gov or call 801-657-5216 (videophone).

About the Robert G. Sanderson Community Center for the Deaf and Hard of Hearing
The Sanderson Community Center for the Deaf and Hard of Hearing is a one-stop center for a variety of programs and services for Deaf and hard of hearing adults and their families. Services are provided with barrier-free communication. All staff know American Sign Language (ASL). Classes and meetings are presented in ASL and captioning so all are included in the communication loop. Services include counseling, Hard of Hearing adjustment training, case management, Vocational Rehabilitation counseling, life-long learning education, interpreter training/certification and a senior citizens program. An Assistive Technology demonstration room with a loan program is a highlight as well as a high school size gymnasium for deaf sports and large activities.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


August 30, 2011 New Salt Lake City Service to Support Millions of Americans with Hearing Loss

SALT LAKE CITY (Aug. 30, 2011) - Currently, 36 million Americans, about 17 percent of the U.S. population, have some degree of hearing loss. With the baby boomers entering their senior years, that number is expected to double by the year 2030.

At a press conference today, Salt Lake City-based Sorenson Communications® announced CaptionCall®, a new service that will benefit millions of Americans with hearing loss. The service is for anyone who has difficulty hearing on the telephone.

Similar to captioned television, CaptionCall uses innovative voice recognition technology and a transcription service to quickly display written captions of what callers say on a large, easy-to-read screen. The free, Federal Communications Commission (FCC)-funded service is delivered through the state-of-the-art CaptionCall telephone, which works like a regular phone. Customers make and receive calls as they always have. All that is required to use CaptionCall is a high-speed internet connection, a standard home phone line and an ordinary home electrical outlet.

"Virtually anyone with hearing loss faces the challenge of communicating by phone," notes Sorenson Communications President and CEO Pat Nola. "The ability to communicate by phone empowers people to stay connected, remain independent and call with confidence. CaptionCall helps keep personal and business relationships alive and vibrant."

CaptionCall facts:

  • Callers can keep their current phone number and their phone service carrier with no increase or fees added to their monthly bill.
  • CaptionCall conversations are secure through an FCC-regulated, encrypted transcription process.
  • CaptionCall offers customized audio with an adjustable ringer and handset volume, similar to an amplified phone. CaptionCall also offers customizable frequency amplification.
  • Text size is adjustable so that every word of every call is clearly displayed and can be read (even by those with poor eyesight) on a large display screen.
  • CaptionCall offers location flexibility. The CaptionCall phone can be set up using a wired or wireless internet connection.
  • CaptionCall is a free service with ongoing customer support.
  • CaptionCall is compatible with most hearing aids.

More information about CaptionCall can be found by visiting www.captioncall.com.

About CaptionCall
CaptionCall (www.captioncall.com) is a revolutionary new telephone service for anyone who has trouble hearing on the phone. Similar to captioned television, CaptionCall uses voice recognition technology and a transcription service to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone, combined with the free, FCC-funded service and friendly customer support, helps people everywhere communicate by phone with confidence. CaptionCall is another innovative solution from Sorenson Communications, the worldwide leader in telecommunication relay services.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


August 23, 2011 Sorenson ntouch Mobile Now Supports iPhone 4 and iPod touch 4th Generation

SALT LAKE CITY (Aug. 23, 2011) - Sorenson Communications® today announced that ntouch® Mobile, Sorenson's mobile VRS solution, now supports the iPhone® 4 and iPod touch® 4th Generation. Sorenson customers must have a data plan from AT&T® or Verizon® to download ntouch Mobile to their iPhone 4. To download ntouch Mobile to their iPod touch, customers must have access to a Wi-Fi connection.

Sorenson Communications is the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate.

In addition to the many mobile services Sorenson has offered in the past, such as Video Center with Sign Mail®, Contacts List, Call History and E911, the new app offers two new features: Sorenson Directory, which provides GPS-based number searches based on the caller's location and one-touch dialing to frequently-used phone numbers; and Share Location, which empowers mobile callers to share their current location via video with the call recipient. Share Location is especially valuable for deaf or hard-of-hearing callers when contacting services that need the caller's location, such as calling for a taxi, placing an order or scheduling a delivery.

As in the past, the ntouch Mobile app provides deaf-communication access for SVRS or point-to-point calling using a mobile device with a forward-facing camera. The ntouch Mobile app for Apple's iOS touch is free and offers full SVRS capabilities as well as access to the industry's highest-quality American Sign Language interpreters. To use ntouch Mobile for iOS, users must download the ntouch Mobile for iOS app from the Apple App Store and request a Sorenson ntouch Mobile account by visiting www.svrs.com/ntouch.

"Sorenson is pleased to offer another outstanding mobile product to our VRS customers. At Sorenson, we take pride in creating products that are reliable, convenient and functionally-equivalent," says Ricky Simmons, Sorenson Communications Product Manager.

To learn more about ntouch Mobile, visit www.svrs.com/ntouch.

* Trademarks used herein are property of their respective owners.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


August 2, 2011 Sorenson ntouch Mobile Adds Support for New Android Devices

SALT LAKE CITY (Aug. 3, 2011) - Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today announced support for the HTC myTouch™ 4G and the HTC Thunderbolt™ Android™ devices.

The ntouch Mobile app turns an Android device with a forward-facing camera, such as the myTouch 4G and Thunderbolt, into portable videophones, providing mobile deaf-communication capability for VRS or point-to-point calling. With ntouch Mobile, deaf and hard-of-hearing people have communication access every day, everywhere. More information can be found at www.svrs.com/ntouchmobile.

In the past six months, Sorenson has announced support for four Android devices, including the HTC Evo®, the Nexus S™, the HTC myTouch 4G and HTC Thunderbolt.

"We continue to add support for new devices to provide mobile communication for as many deaf and hard-of-hearing people as possible," says Ricky Simmons, Sorenson Product Manager. "Sorenson will continue to add many more communication options for our customers in the coming months."

Like all Sorenson products, ntouch Mobile includes the Sorenson Video Center with SignMail®, Call History and E911.

For more information about Sorenson's full line of deaf and hard-of-hearing communication products and services, visit www.svrs.com.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


June 15, 2011 New Services and Android Device Available for Sorenson ntouch Mobile

SALT LAKE CITY (June 15, 2011) - Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today announced it has added support for the Nexus S™ with a data plan from T-Mobile®, to its mobile VRS application, ntouch™ Mobile.

The ntouch Mobile app provides mobile deaf-communication access for VRS or point-to-point calling, using certain Android mobile devices that contain a forward-facing camera. Now, people who communicate using sign language can use VRS outside of the traditional venues of home and office. The ntouch Mobile app empowers them to communicate anytime, anywhere.

Sorenson has also added several enhanced features that make ntouch Mobile more convenient for users, including:

  • Call length shown in Call History
  • Missed Call notification recorded when the mobile device is off-line or turned off
  • On-screen display of the number of rings
  • On-screen display of the SVRS Video Interpreter's ID number
  • Improved call-connection performance

"Sorenson continues to provide new and innovative communication options for our customers as part of our product suite," says Ricky Simmons, Sorenson Product Manager. "Sorenson employees constantly focus on developing the most functionally-equivalent communication tools for our deaf and hard-of-hearing customers. These additional services are just the beginning."

To learn more about the new ntouch Mobile for Android features, visit www.svrs.com/ntouchmobile.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


May 7, 2011 Sorenson Communications Announces Winners of Second Annual "Express Yourself" Video Contest

SALT LAKE CITY (May 7, 2011) - Friday evening, Sorenson Communications announced the winners of its second annual "Express Yourself" Video Contest at an awards party, held at the California School for the Deaf. The announcement party, sponsored by Sorenson Communications, was held in connection with the DeafNation Expo Riverside, a two-day event that brought together hundreds of local deaf people.

The "Express Yourself" winner of the "Youth" category is Daniella, from Chicago. The winner in the "General" category is Melissa Malzkuhn, from Washington, D.C. Melissa was assisted in the creation of her video by Megan Erasmus and Amanda Sortwell, also from Washington, D.C. The winner in the "Sorenson Employee" category is Robert Giuntoli, from Austin, Texas. The winner in the "Youth" category received a check for $1,000, and the winners in the "General" and "Sorenson Employee" categories received checks for $1,500. All will have their videos shown through the Sorenson Communications Video Center.

Winning entries were selected from dozens submitted and were judged on:

  • The incorporation of the contest theme, "Express Yourself"
  • Originality
  • Creativity
  • Use of sign language and/or representations of deaf culture
  • Cinematography and editing

"Sorenson Communications was very pleased with the response to this year's Video Contest and with the quality of the submissions," notes Ron Burdett, Sorenson Communications Vice President of Community Relations. "As the leading provider of Video Relay Service (VRS), Sorenson also recognizes the importance of preserving the deaf cultural tradition of storytelling. Sorenson recognizes the power and beauty inherent in sign language. We are committed to preserving this magnificent language and documenting current deaf culture through video."

Those interested in participating in Sorenson events, including the "Express Yourself" Video Contest, can stay informed by visiting www.svrs.com often.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


April 8, 2011 Sorenson Communications Applauds FCC Fraud Order and FNPRM

SALT LAKE CITY (April 8, 2011) - Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, today praised the Federal Communications Commission's (FCC) Video Relay Service (VRS) Fraud Order. The order, which further defines specific VRS rules and practices for VRS providers, was issued April 6, 2011.

"Sorenson recognizes the efforts of the FCC to secure and protect the integrity of the Interstate Telecommunications Relay Services (TRS) Fund," says Paul Kershisnik, Sorenson Communications Chief Marketing Officer. "VRS providers, including Sorenson Communications, are charged to provide access to functionally-equivalent communication services for deaf and hard-of-hearing Americans in an efficient and ethical manner. FCC guidelines like those included in this latest Fraud Order, which define appropriate VRS practices, are imperative for the health of the VRS industry and are important efforts to secure and protect the integrity of the Fund."

The order can be accessed by visiting http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-11-54A1.pdf.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


February 1, 2011 Sorenson Communications Announces New Software and Mobile Solutions for Sign Language Users

Rochester, N.Y. (Feb. 1, 2011) - Today, Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing people who use sign language to communicate, announced two new products that will make VRS accessible to deaf individuals wherever they are: ntouch™ PC and ntouch™ Mobile. Combined with the Sorenson videophone, these products enhance Video Relay Service (VRS) and point-to-point calling options.

"Sorenson is pleased to continue the tradition of providing innovative communication technologies for deaf sign language users," says Sorenson Communications President and CEO Pat Nola, "These empowering products are called 'ntouch' because they keep you in touch with everyone in your life."

With ntouch PC, deaf VRS users can turn their PCs into VPs. This empowers them to use SVRS at home, at work or on the go, whether they are in airports, libraries or hotels. ntouch PC works anywhere there is a high-speed internet or Wi-Fi connection and is business and home network-friendly. ntouch PC includes popular features of the Sorenson videophone, such as the Sorenson Video Center with SignMail®, Call History and E911. ntouch PC also introduces new features that allow users to search Contacts and import their VP-200 Contacts list. ntouch PC is free to all Sorenson customers.

"ntouch Mobile is Sorenson's solution for true mobility in Video Relay Service (VRS). It's a VP that fits in your pocket," explains Nola. Using a mobile phone with a front-facing camera, like the EVO, gives users the freedom to make VRS and point-to-point calls anywhere. Like all Sorenson products, ntouch Mobile includes the Sorenson Video Center with SignMail, Call History and E911. And, like ntouch PC, users can search Contacts list and import their VP-200 Contacts. The ntouch Mobile application is free.

"ntouch PC and ntouch Mobile bring deaf individuals closer to communication technologies that are functionally-equivalent to those the hearing community has enjoyed for years," says Nola.

More information on ntouch PC and ntouch Mobile can be found at www.sorensonvrs.com/ntouch.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products for the deaf and hard-of-hearing. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone, designed especially for use by deaf individuals; Sorenson IP Relay® (SIPRelay), a text-to-speech relay service; ntouch™ PC, software that connects users to SVRS by using a PC and webcam; and ntouch™ Mobile, an application empowering SVRS communication via a mobile device.


January 13, 2011 Sorenson Communications Announces Second Annual Video Contest

Salt Lake City (Jan. 13, 2011) - Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced sponsorship of its second annual "Express Yourself" Video Contest.

"Sorenson recognizes the power of visual communication-especially the power inherent in sign language. The goal of the contest is to encourage the creation of video content that contains sign language, is deaf-related or contains representations of deaf culture," says Ron Burdett, Sorenson Communications Vice President of Community Relations. "We were pleased with the response to last year's contest. We look forward to even more entries this year from aspiring filmmakers."

There are three categories for entrants:

  • Youth (under 18 years of age)
  • General (18 years of age and older)
  • Employees of Sorenson Communications

The winner of the Youth category will receive $1,000. Winners of the other two categories will receive $1,500 each. Their winning entries will also be considered for public screening or be shown through the Sorenson Communications Video Center.

Entrants may submit any genre of original video, including film and animation. Videos will be judged solely on the following criteria:

  • Incorporation of the theme "Express Yourself"
  • Originality
  • Creativity
  • Use of sign language and/or representations of deaf culture
  • Cinematography and editing

Entries will be accepted from Jan. 13, 2011, through April 1, 2011. Participants may submit more than one entry. To obtain an "Express Yourself" Video Contest entry form and view the Official Rules, visit www.sorensonvrs.com/express.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


January 7, 2011 ASL Interpreters Gain Needed CEUs in Sorenson-Sponsored Workshops

SALT LAKE CITY - (Jan. 7, 2010) Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf individuals who use sign language to communicate and the largest employer of ASL interpreters in the U.S., today announced that from January through October 2010, the company sponsored more than 350 interpreting workshops for ASL interpreters. The Sorenson-sponsored workshops provide an opportunity for interpreters to earn Continuing Education Credits (CEUs), which they need to maintain professional certification status and continue to work as professional ASL interpreters. Sorenson provides these workshops for employees as well as community interpreters who are not employed by Sorenson Communications.

"Sorenson dedicates resources to the professional development of interpreters at Sorenson Communications, as well as interpreters throughout the country, in an effort to advance national interpreting standards," says Chris Wakeland, Sorenson Communications Vice President of Interpreting. "The number of master-level interpreters is very small. We are constantly trying to grow this pool to better serve our customers and the greater deaf community."

In 2010, more than 4,000 interpreters attended Sorenson-sponsored workshops, earning more than 22,000 CEUs. The workshops also provided a channel for interpreters to donate to local communities and deaf organizations.

According to Amy Kalmus, Sorenson Communications Director of Professional Development, Sorenson encourages all interpreters to pursue and maintain the highest standards of excellence. Kalmus says that due to the nature of the work in the VRS setting, continued professional development and growth is essential to providing top-quality customer service. Providing training opportunities for employee and non-employee interpreters allows Sorenson to support the customer base that use VRS. Most Sorenson interpreters work part-time schedules, which allow them to also perform community interpreting work.

According to Kalmus, Sorenson Communications already has hundreds of workshops scheduled for 2011 which will benefit the interpreter base across the country. "ASL Interpreting is a dynamic profession, and those working in the field must be nimble enough to meet the needs of the situation in which they are interpreting," says Kalmus. "Continued learning is an integral part in keeping pace with the demands placed on ASL interpreters."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


2010 Press Releases


December 14, 2010 BlackBerry App Now Available from Sorenson Communications

SALT LAKE CITY (Dec. 14, 2010)-Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced its Video Center app is now available through the BlackBerry® App World for Bold™, Bold2™ and Tour™ cell phone models. The Sorenson Video Center app empowers Sorenson VRS® (SVRS®) users to access Video Center content, including SignMail® messages, videos and Storytime videos for children on their BlackBerry® while on-the-go. The BlackBerry app is significant because it brings deaf cell phone users one step closer to communications that are functionally-equivalent to those enjoyed by hearing individuals.

The Video Center is a one-of-a-kind, central information repository that is typically accessed through a stationary Sorenson VP-200® videophone. The Video Center offers deaf individuals access to SignMail, a service which is similar to voice messaging, except that messages are recorded in American Sign Language (ASL). The Video Center also offers informational updates and entertainment videos which are all filmed using ASL. The Video Center app offers Sorenson users mobility and connectivity. The app contains a video tutorial to help users get started as well as provides answers to questions they might have about using the app.

The Video Center app is available at no cost from BlackBerry® App World or at http://appworld.blackberry.com/webstore/content/20160.

More information is available on the Sorenson Communications VRS website at www.sorensonvrs.com.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


November 4, 2010 Sorenson Communications' "Storytime" to Delight All Audiences

New Videos Offer Classic Children’s Stories in American Sign Language

SALT LAKE CITY (Nov. 4, 2010) - Today, Sorenson Communications announced it has begun distribution of "Storytime" videos. Released to those with access to the Sorenson Video Center through Sorenson VP-200® videophones, Sorenson's new Deaf Kids Network™ (DKN™) Storytime will be available for individuals and schools. Like all Sorenson services, DKN's Storytime will be provided at no cost to Sorenson users.

"New videophone functionality makes it possible for Sorenson to provide informational and creative content to Sorenson users," says Pat Nola, Sorenson Communications President and CEO. "Capturing timeless children's stories on film and in sign language supports and demonstrates Sorenson's commitment to the preservation of ASL."

All Storytime videos are signed in ASL and include charming illustrations. Several children's favorites, "Three Billy Goats Gruff," "The Milkmaid and Her Pail" and "The Lion and the Mouse" have already been delivered through the Video Center.

"The new DKN Storytime videos are presented in a fun and family-friendly way," says John Peebler, Sorenson Communications Director of Advertising and Communications. "They come from various childhood classics, such as Aesop's Fables and the Brothers Grimm and are really meant to be enjoyed by audiences of all ages. Given the long-standing tradition of storytelling in deaf culture, we hope Storytime will be very well-received."

Sorenson Video Relay Service® (SVRS®) users who have downloaded the Sorenson Video Center App on their iPhone® or on an iPod touch® will also be able to access DKN's Storytime videos. (The Video Center App is available at no cost from the App Store on iPhone and iPod touch or at www.itunes.com/appstore.)

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


October 27, 2010 Sorenson Communications Responds to User Requests by Announcing New IP Relay Services

SALT LAKE CITY (Oct. 27, 2010)-Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced the launch of Sorenson IP Relay® (SIPRelay®) Messages and Outbound Caller I.D. The introduction of these applications is in direct response to requests from Sorenson users.

SIPRelay is a service that Sorenson Communications provides to its users at no cost that empowers deaf and hard-of-hearing individuals to place and receive text-based relay calls from their PC or mobile device to any standard telephone user in the United States and its territories. A Sorenson Call Assistant (CA) relays the conversation between the deaf or hard-of-hearing person and the standard telephone user.

SIPRelay Messages is significant in that it provides deaf individuals with communication technology that is functionally equivalent to that used by hearing individuals. SIPRelay Messages empowers deaf and hard-of-hearing people to communicate while on-the-go and away from their home videophones. With SIPRelay Messages, users can now be notified when they have missed a call from a hearing individual. They can also receive text-based messages, delivered by the CA, to the email address linked to their Sorenson user accounts.

For the first time, Sorenson is also now offering user specific Outbound Caller I.D. for SIPRelay users. Outbound Caller I.D. empowers hearing call recipients to view the SIPRelay user's telephone number on their telephone's caller I.D. system when receiving a call.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


October 6, 2010 Sorenson Communications Announces IEP Award of Excellence Winner

SALT LAKE CITY (Oct. 6, 2010) - Sorenson Communications®, congratulates Douglas College, located in New Westminster, British Columbia, Canada, on becoming the 2010 recipient of the Sorenson VRS® (SRVS®) Interpreter Education Program (IEP) Award of Excellence. Sorenson Communications is the nation's leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate. This annual award includes a financial contribution and is given to IEP programs that are making meaningful contributions by expanding curriculum and responding to the ever-increasing demand for interpreters.

As the largest employer of American Sign Language (ASL) interpreters in the United States and Canada, Sorenson Communications created the award to recognize IEP programs that are improving the quality of professional interpreting and advancing interpreter education to benefit the deaf community.

Cheryl Palmer, Douglas College's IEP Coordinator, says she submitted Douglas College's entry for the SVRS IEP Award because the program produces quality graduates. "Students leave the program work-ready for entry-level interpreting positions and it's common for 100 percent of our students to be employed within a few months after graduation," says Palmer. "The feedback we receive from the community about the quality of our students' internship work is extremely positive." Douglas College has the longest-standing IEP program in Canada. The program began in 1988.

Sorenson Vice President of Interpreting Chris Wakeland commends Douglas College for leading the way in Canada by fostering partnerships with the community at large that give the students an opportunity to increase their exposure to the culture and language of the Deaf. This is a critical piece often missing in IEP programs.

Says Douglas College instructor Nigel Howard: "The key to our success is our community partnerships. We meet regularly as a staff and are very supportive of students and meeting their needs. If it weren't for each of those pieces, I don't think we would be as effective as we are."

Sorenson Communications is committed to increasing the overall quality of interpreting in the United States and Canada. This is evidenced by the ongoing educational and professional development classes Sorenson provides for its interpreter employees. In 2009, Sorenson provided more than 200,000 CEUs (continuing education units) to Sorenson and community interpreters.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


September 10, 2010 Sorenson Communication Invites Young Deaf Artists to Submit Their Work

SALT LAKE CITY (Sept. 9, 2010)- Sorenson Communications®, the leading provider of Video Relay Service (VRS), for deaf and hard-of-hearing individuals who use sign language to communicate, today announced the kickoff of its Young Artists Contest. The contest is part of Sorenson's celebration of Deaf Awareness Month, which will be commemorated on Sorenson Communications' VRS website www.svrs.com/aware throughout the month of September

The Young Artists Contest begins today, www.sorenson.com/youngart. Final submissions are due by Oct. 22, 2010. The contest encourages deaf and hard-of-hearing youth to create an artistic expression about what inspires them - their feelings about being deaf, people or things in the world around them, their dreams and aspirations for the future. The contest is open to all deaf and hard-of-hearing children who live in the United States and its territories. Participants may submit works of art on any medium that can be framed and used as wall art.

Submissions will be judged in three age categories:

  • 5 through 10 years old
  • 11 through 14 years old
  • 15 through 18 years old

First-place winners in each category will receive an iPod touch®. Second-place winners in each category will receive a Nikon® COOLPIX L22 digital camera. Winners will also be featured in Sorenson Communications' VRS Messenger newsletter in December 2010. Art works will be permanently displayed at the VRS Interpreting Institute (VRSII), a world-class American Sign Language interpreting training facility, located at Sorenson Communications' headquarters in Salt Lake City.

"We are very excited to view these works of art from the deaf youth of America," says Carolyn Ball, Executive Director of the VRSII. "Our understanding of the feelings and perspectives of every age group in the deaf community helps us to be better interpreters."

Sorenson Communications' Deaf Awareness Month online celebration highlights many aspects of deaf history and culture. Deaf art and artists are one facet of deaf culture to be showcased during September. To learn more about deaf culture and history, visit www.svrs.com/aware.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


July 26, 2010 On 20th Anniversary of ADA, Sorenson Communications Vows Continued Progress toward Fulfilling Mandates of the Americans with Disabilities Act

Salt Lake City (July 26, 2010)-On the 20th anniversary of the signing of the Americans with Disabilities Act (ADA), Sorenson Communications reaffirms its commitment to the principles of the ADA, which include providing "functionally equivalent" communications services for the deaf and hard-of-hearing.

Sorenson Communications is the leading provider of Video Relay Service (VRS), the most functionally-equivalent form of communications for the deaf and hard-of-hearing to date. Sorenson Communications developed the first videophones designed especially for deaf communication, including the award-wining Sorenson VP-200®, which is the mostly widely-used videophone used by deaf individuals in the United States today. In 2003, Sorenson launched Sorenson Video Relay Service® (SVRS®), the highest-quality relay service.

"There is still much to be done to keep pace with the many evolving communication technologies enjoyed by hearing individuals," notes Pat Nola, Sorenson Communications President and CEO. "We have come a long way from the days of the Teletypewriter (TTY), but we have not yet realized functionally-equivalent communications for the deaf. Sorenson Communications embraces the challenge and opportunity to continue to develop new, innovative technologies."

Title IV of the ADA dictates that deaf and hard-of-hearing individuals have the right to enjoy the same access to communications services as hearing people. Specifically, Title IV of the ADA mandates:

  1. Functional Equivalency. Communication services for deaf people must be functionally equivalent to hearing individuals.
  2. Access and Efficiency. VRS providers must provide VRS in the most cost-effective way possible. In addition, telecommunications relay services must be available to all deaf Americans, to the extent possible and in the most efficient manner.
  3. Innovation in Technology. Improved technology must be developed.

Sorenson Communications focuses on meeting and exceeding the requirements of the ADA and is dedicated to providing cutting-edge communication services for all deaf and hard-of-hearing people.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


July 23, 2010 Sorenson Communications Announces Winners of Video Contest

Las Vegas (July 23, 2010)-Last night, Sorenson Communications announced the winners of its first "Express Yourself" Video Contest at an awards party, held at the Treasure Island Hotel & Casino. The announcement party, sponsored by Sorenson Communications, was held in connection with DeafNation World Expo, an event that brings together deaf people from around the world.

The "Express Yourself" winner of the "Under 18" category is Eric Epstein, from Tucson, Ariz. The winner in the "Over 18" category is Ewa Zalewska, from McHenry, Ill. The winner in the "Sorenson Employee" category is D. Lance Pickett, from Saratoga Springs, Utah. Each winner received a trophy, a check for $1,000 and the opportunity to have their video considered for public screenings or shown through the Sorenson Communications Video Center.

Winning entries were selected from dozens submitted and were judged on:

  • The incorporation of the contest theme, "Express Yourself"
  • Originality
  • Creativity
  • Use of sign language and/or representations of deaf culture
  • Cinematography and editing

"Sorenson Communications was very pleased at the response to our first Video Contest," notes Ron Burdett, Sorenson Communications Vice President of Community Relations. "As the leading provider of Video Relay Service (VRS), Sorenson recognizes the power and beauty inherent in sign language. Sorenson is intent on helping to preserve this magnificent language and documenting deaf culture through the medium of video. We are looking forward to the contest growing even more each year."

Details of the Sorenson 2011 Video Contest, including the new theme and deadline, will be announced in early 2011. For more information, visit www.sorensonvrs.com/express.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


June 29, 2010 Sorenson Communications Responds to FCC's Interim VRS Rate

SALT LAKE CITY (June 29, 2010)—Sorenson Communications has developed the most advanced, user-friendly Telecommunications Relay Services (TRS) and is the industry-leading provider of Video Relay Service (VRS) in the United States. Efficient VRS can provide significant opportunities to the deaf and more fully integrate them into the mainstream. Among VRS providers, only Sorenson has been successful in reaching large numbers of people who are deaf.

The Federal Communications Commission (FCC) recently decided to adopt an interim rate of $5.07 a minute for providers of 500,000 minutes or more of VRS service. While an interim rate of $5.07 is an improvement over the $3.89 rate initially proposed in the April 30, 2010 FCC Public Notice, it is a significant reduction from the current VRS rate of $6.24. Sorenson is disappointed that the FCC, despite having access to the detailed audited financial materials submitted by Sorenson, chose a rate significantly below the rate that is required for Sorenson to maintain existing service levels. In light of the FCC's reduced rate, Sorenson anticipates having to make certain operational changes and cost reductions. However, Sorenson intends to do everything possible to minimize the impact of reduced service levels to VRS consumers that this FCC action necessitates. In addition, Sorenson plans to seek a stay of the rate order from the FCC and, if necessary, from a court. A stay of the current rate, if granted, would permit Sorenson to continue to maintain existing service levels.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


April 20, 2010 Sorenson VRS Website More Deaf Friendly

SALT LAKE CITY (April 20, 2010) —In an ongoing effort to meet consumers' needs, Sorenson Communications® today announced the implementation of a new design for the Sorenson Video Relay Service® (SVRS®) website that includes additional deaf-friendly content. The updated and easy-to-use website, www.sorensonvrs.com, features more videos in American Sign Language (ASL). ASL is the first language of many deaf individuals and the language in which they prefer to communicate.

Paul Kershisnik, Sorenson Communication's Chief Marketing Officer, notes, "Prior to the website update, about 20 percent of our web content was in ASL, the first language of our primary audience; and 80 percent of the content was in English. We have now switched those percentages to make information more easily accessible for our users who visit the Sorenson VRS website."

ASL videos on the new SVRS site provide detailed information about SVRS, videophone equipment, technical support, Sorenson products and services and Sorenson social media. VRS users can now access information in a way that makes more sense to them.

In addition to information about SVRS features and services, visitors to the new website can also download "Defining Moments in Deaf History" wallpaper for computers or BlackBerry® devices.

Ron Burdett, Sorenson Communications Vice President of Community Relations, notes, "Sorenson is committed to providing content that is relevant and meaningful for the deaf community—in the language they understand best. We are very pleased to present our new website format that incorporates many interesting and informative ASL videos."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


March 11, 2010 Sorenson Video Center App Now Available on App Store

SALT LAKE CITY (March 11, 2010)- Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced its Video Center App is now available on the App Store. The Sorenson Video Center App will empower Sorenson VRS® (SVRS®) users to access their Video Center content, including SignMail® messages and videos, on their iPhone® or and iPod touch® anytime, anywhere, without using an ASL interpreter.

The Video Center is a one-of-a-kind, central location accessed through a Sorenson VP-200® videophone. The Video Center offers deaf individuals access to SignMail - which is similar to a voice message, but recorded in sign language - as well as informational and entertainment videos, all in American Sign Language (ASL). The Video Center App contains a video tutorial to help users get started, as well as provide answers to questions they might have about using the app.

"Our app for iPhone and iPod touch is a great addition to the new technologies we are developing here at Sorenson Communications," says Mel Walker, Sorenson Communications senior director of Product Development. "Our goal is to extend services and deaf communications with unique offerings that truly benefit the deaf community. With the Video Center App, SignMail messages and other ASL videos become even more accessible."

The Video Center App is available at no cost from the App Store on iPhone and iPod touch or at www.itunes.com/appstore/.

More information is available on the Sorenson Communications VRS website at www.sorensonvrs.com/vcip.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


March 8, 2010 2010 Interpreter Education Program Award of Excellence Announced by Sorenson Communications


SALT LAKE CITY (March 8, 2010) - Sorenson Communications®, the nation's leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced that submissions are now being accepted for the 2010 SVRS® Interpreter Education Program (IEP) Award of Excellence. The annual award recognizes IEP training programs that integrate VRS tracks into their curriculum and continually improve their programs in response to the broadening communication needs of the deaf community.

The SVRS IEP Award of Excellence will be presented to an IEP that meets or exceeds specific criteria. The winning program will be awarded $10,000 to be reinvested in curriculum and training materials to strengthen already existing programs. The program will also receive sponsorship for two faculty members to attend the 2010 Conference of Interpreter Trainers (CIT) semi-annual conference where the winning IEP will be announced. The conference will be held in San Antonio, Oct. 27-30. The deadline to apply for the SVRS IEP Award of Excellence is April 14, 2010. Complete instructions can be accessed at www.svrs.com/IEP.

Sorenson Communications founded the award two years ago in an effort to encourage IEP programs to train increasing numbers of qualified and professional ASL interpreters.

Chris Wakeland, Vice President of Interpreting for Sorenson Communications, notes, "Our goal is to recognize and support IEPs that are effectively preparing interpreting students. As a result of this training, we are closing the school-to-work gap."

Award eligibility criteria have been designed to encourage programs from among the approximate 150 IEPs nationwide. Criteria will apply to the graduating class of 2009, which will be judged in seven categories:

  • VRS tracks offered
  • Supervised practicum opportunities
  • Mentorship opportunities
  • Accreditation by the Commission on Collegiate Interpreter Education (CCIE) or an initiative to track accreditation
  • Proposed use of award funds
  • The number of graduates that have either NAD-RID-National Interpreter Certification (NIC) tested or have received state quality assurance screening or certification at an advanced or higher level within six months of graduation
  • The number of graduates gainfully employed in the field of interpreting by Nov. 1, 2009, following graduation

Wakeland adds that with the growing popularity of VRS, the demand for highly-trained interpreters has never been greater. "This award recognizes IEPs that provide extraordinary curriculum, learning and mentoring opportunities for their students."

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


March 2, 2010 New Video Contest Announced by Sorenson Communications

Salt Lake City (March 2, 2010)- Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, today announced its sponsorship of the first-ever "Express Yourself" Video Contest.

"Sorenson recognizes the power of visual communication-especially the power inherent in sign language," notes Ron Burdett, Sorenson Communications Vice President of Community Relations. "The goal of the contest is to encourage the creation of video content that contains sign language, is deaf-related, or contains representations of deaf culture."

The theme of the Video Contest is "Express Yourself." There are three categories for entrants:

  • Entrant under 18 years of age
  • Entrant 18 years of age or older
  • Sorenson employee

Entrants may submit any genre of original video, including film and animation. Videos must be between one and ten minutes long and will be judged solely on the following criteria:

  • Incorporation of the theme "Express Yourself"
  • Originality
  • Creativity
  • Use of sign language and/or representations of deaf culture
  • Cinematography and editing

One winner in each of the three categories will receive a $1,000 award and may also be considered for public screenings worldwide or be shown through the Sorenson Communications Video Center.

Entries will be accepted from March 3, 2010, through April 27, 2010. To obtain an "Express Yourself" Video Contest entry form and view the Official Rules, visit www.svrs.com/express.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


February 18, 2010 The VRS Interpreting Institute Welcomes Translation and Interpretation Educator Daniel Gile

SALT LAKE CITY (Feb. 18, 2010) – Dr. Daniel Gile, internationally renowned educator in spoken language interpreting and interpreting research and education, will visit the VRS Interpreting Institute (VRSII) (www.vrsii.com) March 2 through 4, 2010. The VRSII is housed at Sorenson Communications' (www.sorenson.com) headquarters in Salt Lake City.

The VRSII and Salt Lake Community College are working together to facilitate Gile's trip to Utah, which will include a visit the VRSII to teach interpreter educators about models and methods of interpreter education. His research findings are applied not only in spoken language interpreting and translation, but are also frequently referenced in models of sign language interpreting. Dr. Carolyn Ball, Executive Director of the VRSII, says Gile's work helps interpreter educators improve their teaching by grounding their work in research that leads to more theory-based and efficient teaching practices.

Ball says Gile's training is a once-in-a-lifetime opportunity for interpreters who are attending the lectures. "Many of the models we use for our interpreting research and teaching have come from Dr. Daniel Gile. It is rare to have such a distinguished international scholar provide direct training for the ASL/English interpreting community. This is a unique opportunity. We are all very excited about the lectures and their direct relationship with our own VRSII offerings," says Ball.

The VRSII opened in March 2009 and is a premier facility for advanced American Sign Language (ASL)/English interpreter education. Dr. Carol J. Patrie, who is considered a pioneer in ASL interpreter education, influenced the design of the VRSII curriculum. Patrie based much of her work on Gile's research and philosophy.

Gile began his work in translation more than 30 years ago. His work focuses on cognitive processing skills in translation and interpretation. Gile's research interests are in translator and interpreter education, training of young researchers, and cognitive processes in conference interpreting. Gile was an associate professor at National Institute of Oriental Languages and Civilizations (INALCO) in Paris, France, from 1987 through 1995; a professor at Université Lumière Lyon 2, from 1995 through 2007; and a professor at Université Paris 3 – Sorbonne Nouvelle, ESIT, where he currently teaches. Gile is also a guest professor at Guangdong University of Foreign Studies. He holds a doctorate in translator and interpreter training in the Japanese-French combination, and in conference interpreting. Gile freelances as a conference interpreter and is a published author/editor of nine books and more than 200 papers. He also serves on multiple international academic boards and committees.

About VRSII
The mission of the VRS Interpreting Institute is to provide innovative educational experiences that empower interpreter educators and interpreters to achieve professional excellence. The vision of the VRS Interpreting Institute is to create a diverse and expansive community of deaf and hearing educators and interpreters who advance professional excellence in the delivery of VRS and community services. The VRSII was established by Sorenson Communications, Inc in March 2009, and is located in Salt Lake City.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


February 16, 2010 New Educational Opportunity for Recent Interpreting Education Program Graduates

Salt Lake City (Feb. 16, 2010)-The VRS Interpreting Institute (VRSII) (www.vrsii.com) today announced its new School-to-Work Program. This innovative sign language interpreter training program aims to close the gap between the time when interpreting students graduate and when they actually have the skills and experience necessary to obtain national certification and readiness for work. The VRSII is now accepting applications from highly-qualified IEP program graduates for the new program.

The VRSII School-to-Work Program, the first of its kind in the United States, is a full-time residency program. Students will be immersed in training for 14 weeks, from June 21 through September 24, 2010. The training classes, which will be offered on-site at the VRSII, will assist recent graduates of Interpreter Education Programs (IEPs) in obtaining additional supervised experiences to gain the practical skills necessary to pass the National Interpreter Certification (NIC) Interview and Performance test and become employable as a sign language interpreter.

Applicants chosen to participate in the VRSII School-to-Work Program will receive the following:

  • One-time transportation costs to and from Salt Lake City
  • On-site housing in Salt Lake City for the duration of the program
  • The National Association of the Deaf (NAD)-Registry of Interpreters for the Deaf (RID) NIC Interview and Performance testing fee will be paid by the VRSII

The VRSII is seeking highly-qualified applicants who have already graduated, or who will graduate, from an interpreting program between November 2008 and June 2010. To be eligible to participate in the VRSII School-to-Work Program, applicants must have already passed the written portion of the NIC Exam and be a current supporting member of RID .

"The School-to-Work Program is a boot camp specifically designed to address the school-to-work and school-to-certification gaps," notes Dr. Carolyn Ball, VRSII Executive Director. "This program will provide in-depth opportunities for interpreters to really learn the profession. By empowering interpreters through this new program, the need for highly qualified interpreters in the deaf communities and VRS settings can be met."

For more information on the VRSII School-to-Work Program or to request application materials, please send an email to vrsii@sorenson.com or call 801-287-9802. Applications for the program must be postmarked by March 20, 2010. Applicants will be notified of their acceptance by April 15, 2010.

About VRSII
The mission of the VRS Interpreting Institute is to provide innovative educational experiences that empower interpreter educators and interpreters to achieve professional excellence. The vision of the VRS Interpreting Institute is to create a diverse and expansive community of deaf and hearing educators and interpreters who advance professional excellence in the delivery of VRS and community services. The VRSII was established by Sorenson Communications, Inc in March 2009, and is located in Salt Lake City.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.


January 14, 2010 Relay Service Empowers Deaf Graduates to Compete for Employment

SALT LAKE CITY (Jan. 14, 2010)- Sorenson Communications®, the leading provider of Video Relay Service (VRS) for deaf individuals who use sign language to communicate, today announced the launch of a new career training program for deaf and hard-of-hearing high school students.

Sorenson Communications Vice President of Community Relations, Ron Burdett, visits deaf schools across the country teaching high school students how to be more effective when searching for a job. Using his Career Training Program, he shares the following principles:

  • Students should leverage mobile technology to their advantage when seeking a job interview. Nearly all high school students carry cell phones or personal digital assistants (PDAs), such as Blackberry®s. Pairing mobile communication devices with mobile relay service, such as Sorenson Communications' SIPRelay®, empowers deaf students searching for employment to be contacted by potential employers when they are away from their home videophones. Students should list their SIPRelay number as well as their local-10-digit VRS numbers on their resumes.
  • When a hearing person calls the local 10-digit SIPRelay number listed on a graduate's resume, the call is answered by a Sorenson Communications Assistant (CA). The CA relays the hearing individual's message, via text, to the deaf individual's mobile device using AOL Instant Messenger (AIM) or to their Blackberry®. The deaf individual can either return a text message suggesting a time for a follow up VRS call with the potential employer, or can establish the job interview time and date on the spot.
  • If the first interview of the employment process is to be a telephone interview, deaf students might consider requesting that it be conducted using SVRS. For some students, using VRS is the preferred form of communication, empowering the deaf student to respond to the potential-employer's questions confidently, creating a positive first impression.
  • If the student is offered the job, he or she can request that the employer install a videophone in his or her workplace so communication with hearing contacts and associates in distant locations is easy and "functionally equivalent" to hearing individuals' communication with a telephone. There is no cost to the employer, and using VRS in the workplace can significantly increase productivity for deaf employees. See how a professional moved ahead in her career using Sorenson VRS (SVRS) in her workplace at www.svrs.com/Joanne

Technology is ushering in a new era of functional equivalency for deaf and hard-of-hearing individuals. Taking advantage of these tools can empower deaf individuals. To learn more about SIPRelay and SVRS, visit www.svrs.com.

About Sorenson Communications
Sorenson Communications® (www.sorenson.com) is a provider of industry-leading communications services and products. The company's offerings include Sorenson Video Relay Service® (SVRS®), the highest-quality video interpreting service; the Sorenson VP-200® videophone; and Sorenson IP Relay® (SIPRelay), enabling text-to-speech relay communication.