Jobs

Sorenson Communications is the leading provider of world-class communication offerings for the deaf and hard-of-hearing community. We are looking for dedicated professionals who are committed to making a difference. Full and part-time positions are available. Review the career opportunities below and then apply to join the Sorenson Team today!

Step 1: Review the job descriptions

SVRS Interpreter, US SVRS Interpreter Manager/Trainer, US SVRS Interpreter, Canada National Professional Development Training Manager SVRS Center VI-P Coordinator SVRS Interpreting Center Operations Coordinator Area Specialist - Northern California SVRS Trainer Marketing Events Materials Coordinator Product Manager

Senior Software Engineer Software Engineer Senior Software Test Engineer Software Test Technician Technical Support Telephone Technical Support Engineer II Field Help Desk Technician Customer Information Representative NOC Specialist Engineer SIPRelay Communication Assistant (CA)

Step 2: Mail or e-mail a cover letter and resume to Sorenson Communications

Sorenson Communications
4192 South Riverboat Road, Ste 100
Salt Lake City, Utah 84123
jobs@sorenson.com

Please make sure to indicate the position name in the subject line of the e-mail or in a cover letter.

Sorenson Communications is an equal employment opportunity employer.

Position: Sorenson VRS Interpreter, US

• Ability to effectively communicate in American Sign Language (ASL)
• Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
• NAD level IV/V; or an RID CI, CT, CI/CT, CSC; or NIC, NIC Advanced, NIC Master; or
• Hold a state interpreter certificate at the Intermediate or Master Certificate skill levels or
• Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
• Excellent voicing skills and a good understanding of deaf culture
• Experience with video interpreting preferred

Position: Sorenson VRS Interpreter Manager/Trainer, US

• Jacksonville, Florida
• Kansas City, Kansas
• St. Paul, Minnesota
• St. Louis, Missouri
• Greensboro, North Carolina
• Blacksburg, Virginia
• Seattle, Washington
• Charleston, West Virginia

• Assist in recruiting potential VRS interpreters to the interpreting center
• Assess the skill sets of potential Sorenson VRS employees
• Train new hires on the Sorenson VRS client and other systems as required
• Manage video interpreter work schedules in collaboration with the Sorenson VRS regionaldirector
• Measure Sorenson VRS employee performance via quarterly evaluation
• Provide helpful and diagnostic feedback to Sorenson VRS employees individually
• Provide sign-to-voice and voice-to-sign interpretation/transliteration for deaf and hearing video relay callers working as video interpreters
• Provide in-house interpreter services for staff meetings
• Provide administrative support to the regional director
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of the company, and all updates to the VRS software and equipment

• Certification as a Sign Language Interpreter preferred.
• Previous Managerial experience preferred.
• Preferred 10+ years working experience as a sign language interpreter in a variety of settings
• Experience as a video interpreter preferred
• Solid understanding of the RID Code of Ethics
• Ability to learn and work in Excel, MS Word, Power Point and with other computer-based systems
• Excellent typing skills
• Fast learner and self motivated
• Willing to enhance interpreting skills through continued education training
• Flexible with work schedule
• Thrives in a high-tech environment
• Multi-task and complete projects

Position: Sorenson VRS Interpreter, Canada

• Calgary, Alberta
• Edmonton, Alberta
• Vancouver, British Columbia
• Winnipeg, Manitoba
• Halifax, Nova Scotia
• Toronto, Ontario

• Ability to effectively communicate in American Sign Language (ASL)
• Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
• AVLIC: COI or, RID: CI, CT, CI/CT CSC, NIC, NIC Advanced, NIC Master or other equivalent credential in the field of interpreting or
• Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
• Solid understanding of the RID Code of Ethics
• Excellent voicing skills and a good understanding of deaf culture
• Experience with video interpreting preferred

Position: National Professional Development Training Manager

• Supervise the national PD training team
• Provide consultation, training and support for the PDT team, VI-P staff, and Sorenson Communications management.
• Work in collaboration with the National VI-P Manager on the VI-P program working with all centers within the company to implement and maintain the VI-P program through training and support initiatives.
• Assist with the coordination and ongoing research and development of resource materials for skills development and/or enhancement of Sorenson VRS Video Interpreters.
• Coordinate and oversee established partnerships with Interpreter Training Programs and Sorenson Communications
• Be available for special projects as assigned.
• Able and willing to travel on a national level including Canada and Puerto Rico.

• Comprehensive Certificate from a national interpreter certifying entity (RID CSC, CI/CT, CDI and NAD Level V, NIC) and/or comprehensive state certification granted through a certifying entity such as a Commission for the Deaf and Hard of Hearing
• Bachelor's degree required. Master's degree preferred
• Proven background in managing people, projects and programs with a minimum of 5 years experience, this is a must
• 5+ years experience mentoring, providing workshop training, and teaching interpreters preferred
• 5+ years working experience as a certified sign language interpreter in a variety of settings preferred
• Solid understanding of the RID Code of Ethics and NIC Code of Professional Conduct
• Ability to work in Excel, MS Word, Power Point and with other computer-based systems
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of the company, and all updates to the VRS software and equipment
• Proven knowledge of program and project management

Position: Sorenson VRS Center VI-P Coordinator

• Atlanta, Georgia

• Identify, Train, and administrate the VI-P program within the VRS Center.
• Provide training and support within the VIP program for the region as needed
• Provide ongoing support to the Sorenson VRS Interpreting Center.
• Provide regular skills and/or knowledge training and follow up with the language mentor and center VI-P trainers.
• Maintain all records and reports for the VI-P program
• Coordinate and provide training for mentors
• Light and occasional travel
• Be able to develop and deliver original internal workshops when needed

• 5-10 years proven experience as an Interpreter Educator in a college and/or conference setting.
• Interpreter skills assessment and/or certification evaluator experience strongly preferred
• Ability to learn and work in Excel, MS Word, Power Point and with other computer-based systems
• Solid understanding of mentoring, teaching and training interpreters
• Possess solid working knowledge of various resources and interpreter training materials
• Comprehensive Certificate from a national interpreter certifying entity (RID CSC, CI/CT, CDI and NAD Level V) and/or comprehensive state preferred certification granted through a certifying entity such as a Commission for the Deaf and Hard of Hearing preferred
• Bachelor's degree preferred
• Solid understanding of the RID Code of Ethics and Code of Professional Conduct
• Flexible with work schedule
• Thrives in a high-tech environment
• Ability to multi-task and complete projects
• Ability to work on several projects/tasks simultaneously in a dynamic atmosphere.
• Advanced computer skills, using MS Word, Excel, Power Point and other programs as needed
• Highly organized

Position: Sorenson VRS Interpreting Center Operations Coordinator

• Calgary, Alberta
• Edmonton, Alberta
• San Diego, California
• Jacksonville, Florida
• New Orleans, Louisiana
• Portland, Maine
• Boston, Massachusetts
• Grand Rapids, Michigan
• Omaha, Nebraska
• Rochester, New York
• Halifax, Nova Scotia
• Toledo, Ohio
• Oklahoma City, Oklahoma
• McAllen, Texas
• Fairfax, Virginia
• Milwaukee, Wisconsin

• Establish, maintain, and review schedules
• Maintain accurate availability lists
• Verify billing, invoices, and payroll reports; correct discrepancies
• Assist with general VRS center office HR; including employee relations, new hire orientation, and special projects
• Assist in scheduling new hires for training with the VRS center manager/trainer
• Track and measure individual productivity
• Evaluate schedule and workflow to identify opportunities for improvement
• Track vacation and personal leave requests for time off to ensure coverage
• Coordinate scheduling changes with the VRS center director and manager; resolve scheduling and invoicing problems
• Provide documentation to the VRS center director and trainer on changes to schedules and new trainee schedules
• Report daily, weekly, and monthly statistics
• Conduct invoicing and time sheet audits
• Arrange for trainee accommodations and transportation
• Other duties as assigned by the VRS center director

• Strong verbal and problem solving skills
• Excellent interpersonal and communication skills; must be a team player
• Capable of coordinating and performing several tasks simultaneously
• Highly organized and detail oriented
• Ability to prepare accurate reports
• Excellent computer skills - proficient in MS Word, Excel, and ability to learn others as needed

• AA or BA preferred
• Field experience of at least one to two years working as a work force scheduler or an equivalent combination of education and experience
• HR experience a plus

Position: Area Specialist - Northern California

• Reports to the Senior Outreach Manager.
• Works with Marketing and Events teams to conduct seminars and training sessions with deaf constituents at deaf schools, institutions, events, etc, explaining how to use various Sorenson Communications products and services.
• Manage a team of approximately 15 trainers throughout Northern California.
• Manage the process of recruiting customers, installing and training users on how to use a videophone, answering consumer questions, and managing technical support requests.
• Must be able to travel when needed to workshops and events within the identified territory as assigned (Note: Most events occur either on a weekend and/or during evening hours).

• Strong management skills and ability to train and motivate staff.
• Excellent presentation and demonstration experience.
• Must have experience working with Microsoft Excel and Word documents.
• Must have working knowledge of computers and Web site navigation.
• Must be a self-starter with both management capabilities and creativity.
• Must be detail oriented with the ability to closely track performance against assigned goals.
• Must have excellent customer service relation skills.

Position: Sorenson VRS Trainers

• Excellent communication skills and a good understanding of the deaf culture
• Ability to report service related issues and interface with the Sorenson VRS Support Department
• Must be familiar with all technical aspects of installing Sorenson VRS products including networking, router configurations, and firewall issues
• Bachelor's degree; preferred technical or science background
• Ability to effectively communicate in American Sign Language (ASL) preferred

Position: Marketing Events Materials Coordinator

• Work with Marketing team to coordinate events and sponsorships
• Monitor the marketing material inventory levels and to order shipping materials as needed
• Manage the shipping room ensuring it is clean, organized, and functional
• Coordinate project timelines and meet material delivery deadlines
• Develop a shipping schedule with contract vendors for large events
• Assist with all tradeshow logistics
• Assist with Web site content relating to events
• Interface with Outreach Managers and Trainers regarding material requests
• Track shipments ensuring the proper equipment returns on time and in good repair

• Bachelor's degree in a business-related field
• Experience in event logistics and/or inventory mangement
• The ability to work cross-functionally with multiple departments (i.e. can effectively work with Marketing, Sales, Support, and Interpreting departments)
• Excellent written communication skills
• An understanding of direct marketing and methods to drive attendance for events
• Technical aptitude and experience in streamlining systems, in logistical operations, and in administering events
• Excellent organizational skills and the ability to prioritize assignments
• Strong communication and relationship-building skills and the ability to be a team player
• Must work well in a high-paced and deadline-driven environment
• Experience managing multiple tasks simultaneously

Position: Product Manager

• Responsible for the management and growth of a product line through strategic product planning.
• Assesses needs and opportunities for new products and/or enhancements through research and feasibility analysis.
• Develops new product requirements specifications.
• Follows product from initial development through all stages, including product launch.
• Maintains market position of products by collecting and analyzing competitive and industry market information.
• Participates in product modification, advertising and promotion, forecasting, and product positioning.
• Recommends ways to expand sales and profitability in specific markets.
• Provides sales staff with comparative product analysis, competitive product and marketing strategies, and feature and benefit summaries.
• Ability to marshal and motivate people to drive projects to completion.
• Proven experience in delivering/shipping quality commercial projects and/or products on time and on budget.

• 3+ years of experience.
• Bachelors in Computer Science or Marketing.
• Good knowledge of product development life cycles and product positioning strategies.
• Good organizational, time management and project management skills.
• Good analytical and problem-solving skills.
• Able to interact with customers.
• Able to communicate effectively with throughout the company to groups including: engineering, marketing, sales and senior level executives.

Position: Senior Software Engineer

• Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
• Follow engineering best practices in a team environment to develop high quality products
• Contribute to the overall system architecture and the development of product features

• 3-5+ years of experience in Software Development using object-oriented languages such as C# or Java
• Good object-oriented design and analysis skills
• Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
• BS Degree in CS, EE, or equivalent

• Development experience with C# and the Microsoft .NET framework
• WinForms development experience
• Experience building enterprise applications
• A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies

Position: Software Engineer

• Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
• Follow engineering best practices in a team environment to develop high quality products
• Contribute to the overall system architecture and the development of product features

• 1-3 years of experience in Software Development using object-oriented languages such as C# or Java
• Good object-oriented design and analysis skills
• Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
• BS Degree in CS, EE, or equivalent

• Development experience with C# and the Microsoft .NET framework
• WinForms development experience
• Experience building enterprise applications
• A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies

Position: Senior Software Test Engineer

• Test all aspects of Sorenson Communications software products.
• Work as part of a product development team.
• Plan testing efforts and create test timelines and schedules.
• Define test cases and prepare test plans.
• Design and implement test automation scripts/programs.
• Mentor test technicians on the team and assign them duties as needed.
• Monitor, measure, and improve software development and test processes.
• Diagnose product problems and assist Technical Support as needed.
• Other duties as assigned.

• 5-7 years experience.
• Experience with professional software testing and quality assurance practices.
• Experience with creating and executing test plans and test cases.
• A BA/BS degree in Computer Science or related technical field preferred.
• Experience with Windows.
• Experience testing client/server based software and distributed systems.
• Knowledge of C#, Perl, HTML, XML, SQL a plus.
• Able to work and communicate well with others.
• Able to produce and exercise rigorous test procedures and recognize errors.
• Strong ownership and organizational skills.
• Able to work independently as required.
• Strong trouble-shooting and problem-solving skills.

Position: Software Test Technician

• Test all aspects of Sorenson Communications software products.
• Define test cases.
• Implement test automation scripts/programs.
• Diagnose product problems and assist Operations Support as needed.
• Other duties as assigned.

• Working towards a bachelor's degree in Computer Science or related field, or equivalent experience.
• Strong problem-solving skills and testing skills.
• Ability to speak and write effectively in English.
• Basic SQL, Perl, C#, or Java programming skills.
• Basic understanding of networking concepts, IP addresses, DMZ, firewalls, etc. a plus.

Position: Technical Support

• St. Louis, Missouri
• Rochester, New York
• Salt Lake City, Utah

• Provide escalation support for Technical Support staff
• Provide support for technical problems with Sorenson Video Phone customer installations by processing the Technical Support queue(s) of customers.
• Provide technical assistance to hearing and deaf VRS customers
• Maintain assigned Technical Support Queue
• Use excellent customer service skills in resolving issues reported to support team.
• Document and summarize problems fixed in ticket tracking system.
• Escalate advanced problems through the correct support channels
• Follow Technical Support department guidelines

• College degree preferred or equivalent experience
• Minimum of 2 years supporting IT/Windows Administration
• Minimum of 1 year experience installing/configuring networks and associated devices
• Must be able to work days, nights, and weekends when necessary and be very flexible with work schedules

Position: Telephone Technical Support Engineer II

• Provide technical assistance to VRS installers. Being able to install and support DSL and Cable network devices.
• Provide technical assistance to VRS and IP-Relay Customers through telephone email and IM communication methods.

• High School Diploma required
• Minimum of 6 months experience troubleshooting/configuring networks
• 6 months experience working directly with customers through email/Phone/IM
• 1 year experience supporting Windows computers
• Speak English Fluently
• Knowledge of PC networking

Position: Field Help Desk Technician

• Report service related issues and interface with the Sorenson VRS Technical Support Department.
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment.
• Must be knowledgeable about CSA and booth public mode setting.
• Must be familiar with all technical aspects of installing Sorenson VRS products including networking, router configurations, and firewall issues
• Must have knowledge of the Internet and accessing to Web CPanel
• Knowledge of web programming is a plus
• Other duties as assigned.

• Working knowledge of advanced computer functions, including web administration interface.
• Experience working with Excel & Word documents.
• Previous experience as a Sorenson Trainer and management experience with Sorenson field personnel.
• Must be able to demonstrate in-depth knowledge of videophone technology, Internet and networking capabilities.

Position: Customer Information Representative

• Receives calls to assist customers with non-technical questions
• Provides the status of service requests or new installations
• Documents the nature of calls received and refers to the appropriate personnel
• Provides videophone feature training
• Provides training on other services offered by Sorenson Communications
• Must have the ability to work well with others in a team environment
• Must be able to multi-task in a fast paced environment

• Working knowledge of basic computer functions
• Experience working with Excel & Word documents
• Must have abililty to communicate and code-switch in sign language (ASL, English, Manually coded English, etc.)

Position: NOC Specialist Engineer

• College degree or equivalent experience
• Minimum of six (6) months experience installing/configuring networks and PCs
• One (1) year experience monitoring and managing production computer systems
• One (1) year customer relations experience
• One (1) year supporting Windows computers
• One (1) year MS Office product work experience
• Excellent written and oral communications
• Process and detail oriented
• Must understand TCP/IP, routers, switches, firewalls, bridges and modems
• Must be able to work effectively in a high-stress environment
• Work scheduling requires days, night and weekend shifts as needed

Position: SIPRelay Communication Assistant (CA)

• Type 60 words per minute (oral to type)
• Translate type written messages to voice and voice messages to type written format using the computer
• Convey the caller's and recipient's intent and mood
• Relay call content as accurately as possible without intervening in the conversation
• Maintain strict consumer confidentiality
• Excellent customer service skills
• Good phone communication skills
• Good use of English grammar and spelling
• Pleasant speaking voice
• Positive attitude
• Able to learn new programs
• Friendly
• Fast learner/self-motivated
• CA's will work in a fast-paced, call center environment, for a company with sizeable growth potential

• Sitting at desk for extended periods of time
• Typing at least 60 words per minute (oral to type) for extended periods of time.

• High school education or equivalent work experience